Intercom, Inc.

FEBRUARY 17, 2022

In this episode, we sat down with Doug to chat about embracing the mojo and creating a brand strategy that connects with the audience and stands out from the crowd. Here are a few key takeaways: You can usually discover the brand’s voice by talking to the passionate, excited, hard-working employees in your company. Short on time?

Marketing 209

Marketing B2B Branding Data Visualization 209

The Product Coalition

MARCH 17, 2021

It ensures a fully customizable white-labeled (No branding/logo by Innorelay) service for a tailor-made platform creation; based on the business scenario or industry nature, a personalized software can be created for any video needs like movies, live sports streaming, web series or spiritual sessions. Fitness and more.

Analytic Tools 127

Analytic Tools Reporting Tools Data Visualization User Testing 127

Alchemer Mobile

NOVEMBER 22, 2024

Pain Point #4: Lack of customization Generic, one-size-fits-all feedback interfaces can damage brand consistency and reduce response rates. Your customers expect a seamless, branded experience across all touchpoints. With Alchemer, you can customize every touchpoint to match your brand identity.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

AUGUST 6, 2024

15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Here are the top 5.

Feedback Software 106

Feedback Software Analytic Tools Data Visualization Customer Feedback 106

Userpilot

MARCH 7, 2024

Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Core feature engagement dashboard in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

MAY 20, 2024

Offer educational resources like guides and webinars to help users maximize product value. Foster an online brand community to increase loyalty and create competitive advantages. Create a customer retention analytics dashboard to measure success across key metrics. To learn how to implement them with Userpilot, book the demo.

Data Visualization 106

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 106

Userpilot

MAY 20, 2024

Customer advocates drive customer acquisition via WOM , bolster brand reputation and visibility, and can offer valuable insights to improve the product. Examples of customer advocacy programs include brand ambassador or affiliate programs. First, they help you increase your brand visibility and acquire new customers.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

Userpilot

APRIL 30, 2024

Another way to deliver more customer value is by educating them, for example, through product-led webinars. By prioritizing customer value over short-term gains, you can enhance your brand reputation. This strengthens their loyalty to your brand. Userpilot webinars educate customers to help them realize product value.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Product Talk

JANUARY 24, 2024

As always, Tools of the Trade is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. When doing discovery for a brand-new product, you will need to start somewhere, but be open to the fact that as you start speaking with people, your ideal profile may change.

Research Software 247

Research Software Feedback Software User Testing Customer Experience 247

Userpilot

MARCH 16, 2023

However, the Basic package has strict limitations like only 1 user seat and no custom branding. You can fully customize all creations to reflect your company’s branding. UserGuiding’s dashboard. Both Appcues and Chameleon charge more than UserGuiding which can be justified to a certain extent by their additional offerings.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 28, 2024

This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand. For example, can you host webinars to educate users about product updates and offer industry insights?

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

DECEMBER 6, 2022

The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. It also minimizes oversights while maintaining brand consistency across marketing outputs. Store all digital assets (brand statements, strategy documents, content resources, etc.) Event trend overview in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 6, 2023

It begins with the first customer interaction and continues in-app past the activation point until the user becomes a brand advocate. Use in-app educational materials and live webinars to help users increase value and troubleshoot problems. With more options at their disposal, customers expect brands to be more reachable and authentic.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Demographic data includes characteristics such as age, gender, education, and job. Behavioral data delves into how ideal users make purchasing decisions and interact with brands.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

MAY 27, 2024

This loyalty translates into repeat purchases, subscription renewals , and brand advocacy. These include: Demographics – age, education, income. Product education and adoption : Create a custom resource center with various content formats to cater to all segments. Analytics dashboards in Userpilot.

Data Visualization 103

Data Visualization Product Research User Testing Customer Experience 103

Userpilot

APRIL 21, 2024

Here’s what you should implement: Add different content types to your resource center The resource center serves as the knowledge base and go-to place where users can find helpful information about potential issues and how to navigate your brand or product. Offering in-app support in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

JANUARY 20, 2022

There’s a standalone simple tooltip, which is sufficient on its own to educate a user about how to use a particular UI pattern. On the Userpilot blog, we often emphasize how versatile the tooltip is as a means of customer education. Customer education doesn’t end after primary onboarding and activation are complete.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization User Friction 98

Userpilot

AUGUST 18, 2022

Add elements that spark positive emotions that build a stronger connection between your brand and your customers. They’re more engaging and educational than simply using text. Meet customer expectations by being consistent with branding across the entire product experience. What is customer experience (CX)?

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 106

B2B User Testing Research Software Analytic Tools 106

Userpilot

AUGUST 30, 2024

Demonstrates the value of its SEO tool through guides and educational content that directly addresses user problems. Builds trust and positive brand perception by transparently sharing the company’s financials, decision-making processes, and even salaries. Ahrefs product-led content. Buffer value-based advertising.

Feedback Software 103

Feedback Software Analytic Tools Advertising Research Software 103

Userpilot

FEBRUARY 26, 2023

Implementing customer education programs to help your users better understand the theory behind using your product. A good onboarding experience fosters trust in your brand and success with the product. As you track your customers’ health , look out for opportunities to turn customers into brand advocates.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 30, 2023

Becoming aware of the product's existence through branding and marketing campaigns. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. Offering educational webinars showcasing the value of your product, like Userpilot.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

MAY 7, 2024

Use walkthrough software to create flows that educate and encourage users to complete tasks. Style it to match your brand. Create interactive walkthroughs to educate users You have two options for this: code from scratch or use walkthrough software. This is where an analytics dashboard comes in. Localize your walkthrough.

Feedback Software 106

Feedback Software Analytic Tools Reporting Tools Customer Communications 106

Userpilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Educate customers with resources in multiple formats like blogs, webinars , or videos. Brand24 dashboard. Educate customers through different formats Customer education enables users to get the most out of your product.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JANUARY 9, 2023

Practical tips and examples of onboarding designed by some top SaaS brands. This is especially true when they’re used during signup to show dashboard screenshots, positioning messages, etc. Asana uses customer data to create personalized dashboards and ease the user journey. SaaS onboarding process. Collect relevant data.

Customer Experience 98

Customer Experience Analytic Tools Research Software Data Visualization 98

Intercom, Inc.

SEPTEMBER 7, 2022

Now, you can educate your customers and drive adoption of specific parts of your app more effectively with Tooltips. The latest updates to our Surveys feature include: Brand new data visualization – allowing customers to see their NPS score trend over time. Drive product adoption with Tooltips.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Answer customer concerns with in-app educational materials. Consistent branding. Channel-specific strategies.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Amplitude

SEPTEMBER 21, 2020

For the latter hypothesis, you might find that users need more time to get sufficient value from the free plan before they would consider upgrading, or they are not well educated on what paid features offer. They found that users who engaged with the Activity Dashboard had 24% more classes booked per week. Case Study: Rappi.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

JULY 22, 2024

Instead of just summarizing past data points, it attempts to make educated predictions about what might happen in the future. It uses data aggregation and data mining techniques to provide insights into historical performance and trends, often through reports and dashboards. Create dashboards in minutes with Userpilot.

Data Visualization 101

Data Visualization Analytic Tools Research Software Feedback Software 101

Userpilot

JULY 23, 2024

Userpilot is an all-in-one growth platform that can assist you through the product development lifecycle with features like user feedback surveys, funnel analytics, analytics dashboards, and onboarding UI patterns. Features and events dashboard in Userpilot. Userpilot’s analytics dashboard.

Analytic Tools 106

Analytic Tools Feedback Software Research Software Data Visualization 106

Userpilot

APRIL 26, 2023

Loom: showcases its video recording features by providing video tutorials for customer education. Linkgraph: drives customer education using video tutorials. For its onboarding process, Loom focuses on customer education via video tutorials. Fullstory: uses onboarding screens for customer data collection.

Data Visualization 97

Data Visualization Product Research Customer Experience User Testing 97

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Retain customers with customized educational resources. You can provide this guidance via customized educational resources like personalized videos and webinars. Userpilot webinar slideout.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

MAY 2, 2024

Host webinars with guest experts to educate customers and attract new prospects. Implement a retention dashboard to track vital metrics across user segments. As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel. Feature & Events dashboard in Userpilot.

Data Visualization 103

Data Visualization User Testing Customer Feedback Analytic Tools 103

Userpilot

JULY 20, 2023

Self-service options can include product documentation, educational resources, community forums, help articles, FAQs, and AI chatbots. Zendesk dashboard. Freshdesk dashboard. Main features Branded help center. Includes service-level agreements (SLAs) and real-time dashboards. AI-based automation. Premium plan.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Feedback surveys : Choose from different survey templates (including NPS , CSAT , and CES surveys) and customize them to match your brand image. Whatfix analytics dashboard.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. After realizing the value of your product, customers are now convinced that it’s worth investing in your brand. Offer ongoing customer support and education with a resource center.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

DECEMBER 19, 2022

Educate users to drive customer success. Your initial onboarding is critical because it’s the first interaction a customer has with your brand. Your power users will be excited to help promote your brand. Educate users to drive customer success: Onboarding is mainly about customer education. Welcome new users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98