Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. and in terms of branding (do the analytics look and feel like the rest of your application?). Conclusion.

Embedded Analytics 99

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 99

Reveal

JULY 19, 2022

Benefits of using white label analytics Why white label dashboards are important? A major feature that falls within embedded analytics is the ability to white label a vendor’s data visualization and analytics software to match the branding in your current application. Table of contents: What is white labeling software?

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Intercom, Inc.

NOVEMBER 7, 2018

“Fragmented handoffs at any point of the customer experience can seriously dampen a customer’s trust in your brand” So how can your growth stack facilitate seamless handoffs? In a crowded marketplace, a relentless commitment to the customer’s experience can be your strongest differentiation.

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

The Product Coalition

DECEMBER 28, 2022

Explore here to differentiate between web vs mobile development for projects. Sometimes, cross-platform development may not even be the best option for software projects including streaming, graphs, and dashboards. New software development: custom software development of brand-new projects.

Research Software 135

Research Software Web Development Web Developers Development 135

Intercom, Inc.

JUNE 14, 2022

With a CRM system, a single centralized repository contains all information on customers’ and prospective customers’ order histories, their service queries, and their positions in the sales cycle, displayed on user-friendly dashboards. What is customer relationship marketing? . This process is called customer relationship marketing.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

Userpilot

APRIL 17, 2024

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Intercom, Inc.

NOVEMBER 30, 2022

But if I ask you to explain what are the most specific pieces of your business that are really healthy and growing, end to end, from brand to demand, from demand to conversion, to usage and satisfaction to retention and expansion, would you be able to answer? If their value isn’t differentiated (i.e. I’ll talk through them.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Intercom, Inc.

JANUARY 20, 2022

If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. ” Paul: I don’t have a dashboard, but Darragh and I will look at key things, for sure.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

SEPTEMBER 7, 2022

It’s no secret that customer experience is the key differentiator for online customers today. The latest updates to our Surveys feature include: Brand new data visualization – allowing customers to see their NPS score trend over time. So without further ado, let’s dive into what we’ve built for you over the past month.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Flexible dashboards. Pendo has a wide array of dashboard widgets that you can add to your homepage. Source: Pendo.

Data Visualization 90

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 90

Userpilot

AUGUST 29, 2021

Using Amplitude’s dashboards, you can get a bird’s eye view of all your relevant charts. Amplitude is a Digital Optimization System used by the most highly valued brands and disruptive teams to better understand and personalize their digital products in order to maximize the business value of their product innovation. Email reports.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Userpilot

AUGUST 30, 2024

Monitor and analyze customer activity on social platforms to gain unsolicited feedback and understand brand perception. Awareness insights : Information that assesses how effectively marketing campaigns are raising brand or product awareness among the target audience. An NPS dashboard in Userpilot. Your brand perception.

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels. Customer sentiment refers to customers’ emotions and attitudes towards your brand, product, or service.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Customer Experience 84

Indicative

OCTOBER 8, 2020

To overcome barriers to success in the industry, teams within gaming companies need to look beyond the immediate moment — to work smarter, not harder , to uncover timeless stories that build brand equity while contributing to valuable growth metrics. The Mobile Narrative.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

JANUARY 16, 2023

Our platform automatically calculates the results—a glance at the dashboard will show you the percentage of promoters, passives, and detractors. Userpilot’s NPS dashboard. You can customize the resource center to suit your brand and also add as many elements as you want—videos, help docs, chat, etc. Mixpanel dashboard.

Analytic Tools 102

Analytic Tools Feedback Software Data Visualization Software Review 102

Userpilot

JULY 29, 2024

Whiteboard template includes mission, pricing, features, strengths, weaknesses, and differentiators , helping teams visually map and compare competitors. Microsoft Teams leverages Microsoft's brand. Monday targets various industries, offering customizable dashboards and visual project boards with tiered pricing.

Data Visualization 89

Data Visualization Research Software Reporting Tools Feedback Software 89

Userpilot

JULY 20, 2023

The pricing differentiation is based on the number of Monthly Active Users (MAUs) your company has. Zendesk dashboard. Freshdesk dashboard. Main features Branded help center. Includes service-level agreements (SLAs) and real-time dashboards. Main features A branded knowledge base that’s accessible on any device.

Embedded Analytics 89

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 89

Userpilot

FEBRUARY 25, 2024

It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty. Reducing friction fosters product and brand loyalty. Features & Events Dashboard in Userpilot. Reducing friction helps increase product adoption and improve free-to-paid conversion rates.

Data Visualization 77

Data Visualization Analytic Tools Research Software User Friction 77

Userpilot

OCTOBER 27, 2021

WalkMe dashboard – Source: WalkMe. Set up basic contextual onboarding to differentiate user experience. Whatfix Dashboard – Source: Whatfix. Here’s a rundown of some of the most important differentiating factors: Implementation. Whatfix analytics dashboard. Userpilot onboarding checklist.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Intercom, Inc.

OCTOBER 3, 2019

Dee: Do you find a need to tailor this or make a differentiation between different sectors or businesses, or is it something that there’s almost a formula that you apply? And by welcome email, I don’t mean, “Here’s your account information, your login and the link to your dashboard.” Val: Well, a welcome email.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Differentiation : The one thing that makes your product unique.

Research Software 75

Research Software Positioning Data Visualization Definition 75

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. When implemented effectively, it transforms businesses.

Data Visualization 76

Data Visualization User Testing Analytic Tools Customer Feedback 76

Userpilot

APRIL 30, 2024

Product advocacy : When users see their feedback implemented, they feel more connected to the product and brand. How do you differentiate between valuable feedback and noise? Analyze performance with visual dashboards : View key metrics like survey completion rate and average completion time. Userpilot NPS dashboard.

User Testing 80

User Testing Customer Feedback Feedback Software Data Visualization 80

Userpilot

AUGUST 18, 2022

Add elements that spark positive emotions that build a stronger connection between your brand and your customers. Meet customer expectations by being consistent with branding across the entire product experience. Let’s take a look at the current popular CX trends in SaaS and get inspired by examples of popular brands.

Feedback Software 90

Feedback Software Data Visualization Embedded Analytics User Testing 90

Amir Rozenberg

FEBRUARY 21, 2018

In the age of Agile and Digital Transformation strategies, every brand is looking to set themselves apart. In order to excel strategically in the implementation of your digital transformation you need to be offering services to end users on their terms, on their devices, at their convenience, streamlining and differentiating features.

User Testing 72

User Testing Agile Product Research Data Visualization 72

Usersnap

JULY 1, 2019

And Hubspot says “The best way to define customer experience is as the impression you leave with your customer, resulting in how they think of your brand, across every stage of the customer journey.” . Customer experience stretches from the discovery of your brand, browsing of your website, to making a purchase and using the product.

Data Visualization 75

Data Visualization User Testing Customer Experience Product Research 75

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. The four actions open up new value-cost frontiers by helping companies disentangle the trade-off between differentiation and low cost. Imitation is difficult due to new capabilities and branding. Entirely new markets can be born.

Analytic Tools 61

Analytic Tools Data Visualization Feedback Software User Testing 61

Userpilot

APRIL 19, 2024

To calculate Net Promoter Score , you need to subtract the percentage of detractors (score 0-6) from the percentage of promoters (score 9-10), with passives (score 7-8) excluded from the calculation, making it a clear indicator of customer sentiment towards a brand. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

DECEMBER 9, 2021

In a nutshell, effective brand positioning identifies the key benefits of your product and its competitive advantage in the market. Userpilot’s dashboard with some of its onboarding features. Those companies which choose this strategy rely on building the brand image around those two associations – of high quality and prestige.

Research Software 91

Research Software Feedback Software Analytic Tools Positioning 91

Userpilot

APRIL 30, 2024

By prioritizing customer value over short-term gains, you can enhance your brand reputation. Three to four pricing tiers or JTBD -based plans differentiated by features and value will do. This strengthens their loyalty to your brand. This helps acquire new customers and attracts talent to further drive product innovation.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Userpilot

MAY 30, 2022

The quality and the brand-focused segment is comprised of businesses that want the best product and are prepared to pay for it. In SaaS, there are 4 most common needs-based segments that you need to differentiate. Quality and brand-focused segment. Segment dashboard example. Four most common needs-based segments.

Data Visualization 90

Data Visualization Feedback Software Research Software Analytic Tools 90

Userpilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Additionally, by effectively meeting customer needs, companies can differentiate themselves in a competitive market, enhance their brand reputation, and ultimately increase revenue. Brand24 dashboard.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Intercom, Inc.

JANUARY 31, 2019

Geoffrey Keating: Let’s take a hypothetical example: say you’re launching a brand new product tomorrow. If people understand your core value and your core differentiators, then you’ll stand out on your own from all these other folks who are like, “Hey, we’re everything for everybody.”

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

JULY 22, 2022

Maintaining brand consistency across UX helps users discover the value of a product quickly. An example of this is the loading page of the main app dashboard in Userpilot, which informs users that the system is performing an action. Brand consistency across the journey. Source: Userpilot.

Feedback Software 104

Feedback Software UX User Testing Embedded Analytics 104

Userpilot

APRIL 15, 2024

This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. By establishing a reputation for excellent customer service, you’ll not only retain customers but also create a powerful point of product differentiation. Unhelpful support staff. Unclear messaging.

User Friction 90

User Friction Customer Communications Analytic Tools Feedback Software 90

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy. Custom dashboards. Userpilot dashboard.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

eG Innovations

JANUARY 28, 2022

10 White labeling the monitoring service and displaying the MSP’s brand. Figure 1: Monitoring dashboards for two securely segregated customers. Any dashboards created or reports they access are also restricted to their profile unless they explicitly share reporting analytics with other users. 4 Tenant self-provisioning.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Enterprise 59