Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Here are the features you can use to boost customer loyalty.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Userpilot

DECEMBER 18, 2024

UX analytics tools worth considering. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. It helps get a better understanding of user pain points and uncover improvement areas for enhancing the overall user experience. How to start your UX analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Users get access to help just when they need it. Therefore, the best tool for you will depend on your needs and budget.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Planet

DECEMBER 6, 2024

In terms of new technologies, AI is enabling deeper insights into user behavior and preferences through tools like machine learning and natural language processing. Automation is also streamlining many routine design tasks, allowing designers to prototype and analyze user research muchfaster.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Alchemer Mobile

DECEMBER 21, 2022

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Here are examples of a few demographic data categories: Age.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

UX Planet

DECEMBER 25, 2024

However, when ROI becomes the primary metric for UX, it stifles creativity and empathy and reduces UX to a mere tool for conversion. Dont get me wrong; some brands get it and appreciate the behavioural impact of UX and how it can influence meaningful conversion. And I get it; companies need to ensure that investment yieldsreturn.

UX 105

UX Feedback Software Customer Experience User Testing 105

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

DECEMBER 28, 2021

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Here are examples of a few demographic data categories: Age.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. times more revenue than their competitors.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Alchemer Mobile

APRIL 18, 2019

The user-friendly, highly functional nature of apps is something that would be beneficial to have in a website, so that’s where PWAs come into the picture. Many large brands have taken up using PWAs including Twitter, Forbes, The Washington Post, Telegram and many more. App building has become more user-friendly and streamlined.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. We’ve included key features, user reviews, and pricing to help you decide.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Intercom, Inc.

JUNE 22, 2022

Increasing automated resolution rates and self-serve capabilities guarantees a faster, more seamless customer experience – lower time-to-resolution translates to a higher customer satisfaction rate. Boost self-serve rates for a more seamless customer experience. customers updating contact details). Custom Objects.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

Userpilot

JULY 22, 2024

TL;DR Negative word of mouth is the spreading of unfavorable or critical information about a product, service, brand, or company through informal communication channels, such as personal conversations or online platforms. Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. What are customer insights?

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JUNE 2, 2024

They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered. Userpilot Userpilot user event tracking.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Cater to customers’ preference for chat.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Planet

MARCH 29, 2025

Moreover, it significantly impacts several keyareas: Building Customer Loyalty: When users find joy in interacting with your app or website, they form an emotional bond with your brand. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Alchemer Mobile

SEPTEMBER 10, 2021

Brands also expanded the number of people they prompted to answer surveys to 25% of their consumers. Wide reach: Surveying customers won’t impact your business if you only hear from a small percentage of them—or just the unhappy ones. However, surveys can also help understand why customers are happy or make repeat purchases.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Intercom, Inc.

MAY 18, 2021

Hence they look to industry analysts to explain what’s going on in their area, so they can learn about what’s changing in the industry, and what new tools and technologies have emerged. 58% of respondents believe that customers prefer conversational, messenger-based engagements with brands. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

FEBRUARY 2, 2021

For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Third-party tools, like Google Analytics and Optimizely , can also be integrated with most web pages. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. CSAT = (Satisfied customers/Total customers) x 100.

Data Visualization 101

Data Visualization Reporting Tools Analytic Tools Feedback Software 101

Userpilot

JULY 4, 2024

TL;DR Product performance analysis involves evaluating and measuring a product’s effectiveness, usage , and impact using various analytics tools. Product performance analytics provide deep insights into user interactions, highlighting strengths, areas for improvement, and enabling data-driven decisions.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Alchemer Mobile

FEBRUARY 24, 2022

Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter?

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Userpilot

JULY 9, 2024

A robust customer experience strategy strengthens loyalty and improves retention , differentiates companies from competitors, and guides the development of products that align with customer preferences. Continuously refine your approach through experimentation and testing to maintain a positive impact as customer needs evolve.

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Meet our brand new design. How NPS is calculated. NPS alone doesnt cover theseareas.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Userpilot

APRIL 10, 2024

Focusing on customer retention increases lifetime value by making loyal customers more receptive to upselling. Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98