Userpilot

MARCH 30, 2025

For example, if you recently launched your mobile application and are focused on driving engagement, youll want to track app engagement metrics like DAU/MAU and feature adoption. 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. The order of importance depends on your specific needs.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Alchemer Mobile

DECEMBER 21, 2022

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Three retargeting methods to boost customer engagement.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Alchemer Mobile

DECEMBER 28, 2021

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Here are examples of a few demographic data categories: Age.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Userpilot

APRIL 22, 2024

How to gather data for customer sentiment analysis Send in-app surveys to collect quick feedback. Track customer behavior for experience insights. Monitor customer opinions on review sites. Examples of customer sentiment dashboards Track changes in sentiment scores over time.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. Brand positioning: it reinforces its positioning as a a brand that helps customers achieve their desired aesthetic and functionality in every area of their room.

Information 98

Information Branding Positioning Research Software 98

Alchemer Mobile

OCTOBER 13, 2020

Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. Yet at the end of the day, many brands know little about their customers on an individual, human level. How can you prevent them from ditching your brand for a compelling alternative?

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

UX Planet

DECEMBER 6, 2024

Automation is also streamlining many routine design tasks, allowing designers to prototype and analyze user research muchfaster. Finally, personalization has reached a new level, with AI helping brands deliver more customized content and anticipate user needs in real time. Lets find out how you can avoidthis.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

UX Planet

DECEMBER 25, 2024

Dont get me wrong; some brands get it and appreciate the behavioural impact of UX and how it can influence meaningful conversion. The near disaster was caused by a poorly designed user interface that led operators to make incorrect decisions. This example highlights the human ROI, the value of UX that goes beyondmoney.

UX 105

UX Feedback Software Customer Experience Customer Feedback 105

Roman Pichler

SEPTEMBER 13, 2022

Coming up with a strategy requires you to make four important choices: Selecting the needs the product should address, for example, reducing the risk of developing type-2 diabetes to stay with the health-eating example introduced above. ” Choosing standout features that set the product apart from competing offerings. .”

Product Strategy 324

Product Strategy Strategy Vision Product Research 324

Userpilot

AUGUST 7, 2024

By focusing on the two, companies can create a smart product management strategy and cater to their customers’ needs. This guide will help explore product mix and depth in greater detail, complete with realistic examples and practical tips. You can find examples of product depth across business spheres, from cosmetics to SaaS.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Alchemer Mobile

MAY 31, 2022

When you invest time and energy into understanding your customers on an emotional and individual level, you gain a competitive advantage that is unique to your business and marketplace. And consumers want to hear from the brands they use— 51% expect companies to ask them for feedback directly. . Customer Satisfaction (CSAT).

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

Userpilot

JULY 2, 2024

This article will show seven examples of business analytics to highlight its positive impact. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Addressing these issues can make the user experience smoother and more enjoyable.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

JUNE 4, 2024

Looking for a customer behavior analysis example to see how you can extract valuable insights? In this article, you will also learn how to conduct customer behavior analysis step-by-step and how Userpilot analytics can help. Customer behavior analysis is the process of studying how customers interact with your product.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JUNE 26, 2024

A great customer experience can differentiate your product from the rest, make users stay with you, and ultimately boost product engagement. But what are the best customer experience examples in SaaS? Let’s clarify the customer experience and then look at 15 examples of how other companies are implementing it.

Feedback Software 85

Feedback Software Analytic Tools Customer Experience Data Visualization 85

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Alchemer Mobile

APRIL 18, 2019

The user-friendly, highly functional nature of apps is something that would be beneficial to have in a website, so that’s where PWAs come into the picture. Many large brands have taken up using PWAs including Twitter, Forbes, The Washington Post, Telegram and many more. PWA’s are especially good at driving conversions.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

DECEMBER 18, 2024

You can further build on this initial guidance by combining these metrics with user states – a simpler alternative to tracking complex SaaS user journeys. So group users into five states (New, Activated, Active, At-Risk, and Dormant) to see if utility and usability issues occur for any of the users in these states.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

AUGUST 30, 2024

In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged. SaaS examples of quantitative data include: User activation rate. The percentage of users who complete a key action that signifies they have found value in the product.

Data Visualization 104

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 104

Userpilot

JULY 22, 2024

TL;DR Negative word of mouth is the spreading of unfavorable or critical information about a product, service, brand, or company through informal communication channels, such as personal conversations or online platforms. Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Userpilot

MARCH 9, 2025

Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. However, because customer needs and market conditions are constantly evolving, customer research can’t be a one-time thing.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

AUGUST 30, 2024

But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. From Uber to Starbucks, all these examples share the same aim: to understand customer interactions, emotions, and pain points throughout their journey.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. You can tailor your products and services to meet user’s individual needs.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Product Innovation Educators

DECEMBER 6, 2021

4:39] What’s an example of a company’s digital transformation? Some people think only digitally native companies like Facebook or Google do well at digital transformation, but there are many legacy brands, born before the digital world, that have digitally transformed.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Userpilot

MAY 30, 2024

In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. TL;DR A customer feedback loop is a process where feedback from users is collected, analyzed, and applied to improve a product. This boosts customer satisfaction and fosters loyalty and trust.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Userpilot

APRIL 30, 2024

When marketing aligns with product development , customer service, and sales, the result is a more cohesive user experience that can increase customer satisfaction, loyalty, and product advocacy. This strategy can include targeting different geographic areas or new customer segments.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

JUNE 22, 2022

Increasing automated resolution rates and self-serve capabilities guarantees a faster, more seamless customer experience – lower time-to-resolution translates to a higher customer satisfaction rate. Boost self-serve rates for a more seamless customer experience. customers updating contact details). Custom Objects.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

UX Planet

MARCH 29, 2025

Moreover, it significantly impacts several keyareas: Building Customer Loyalty: When users find joy in interacting with your app or website, they form an emotional bond with your brand. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover.

Feedback Software 64

Feedback Software UX Weak Development Team Research Software 64

Userpilot

SEPTEMBER 4, 2024

Examples of vanity metrics include: – Free trial user count : It only shows how many people started a trial, not how many found value in your product. – Total users : It doesn’t indicate how many are actively using your product. It helps identify at-risk customers and opportunities for increasing engagement.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. Slack localized its product for international markets, boosting its global user base.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

MARCH 21, 2018

For example, around the time Apple launched the iPod, MP3 players were a dime a dozen. Everyone else was saying “1GB storage on your MP3 player” – falling into the feature-based marketing trap we discussed above – but nobody was talking about how their product would make customers’ lives better. The problem was marketing.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223