Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 83

Product Research User Testing Customer Feedback Feedback Software 83

Userpilot

FEBRUARY 25, 2024

TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Set up sales funnel steps with specific data points and filters.

Data Visualization 86

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 86

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. How to collect user onboarding feedback? In-app rating feedback modal.

User Testing 76

User Testing Customer Feedback Feedback Software Product Research 76

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. Then, you can use the emails to notify them before the official product launch events.

Onboarding KPIs 81

Onboarding KPIs Product launches Analytic Tools Feedback Software 81

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Reward loyal users and make them brand advocates. What is customer experience?

Customer Experience 84

Customer Experience User Testing Customer Feedback Data Visualization 84

Userpilot

MAY 20, 2024

Customer advocates drive customer acquisition via WOM , bolster brand reputation and visibility, and can offer valuable insights to improve the product. A customer advocacy program is a structured plan encompassing various customer advocacy strategies. Why do you need customer advocates?

Analytic Tools 89

Analytic Tools Feedback Software Customer Feedback Customer Experience 89

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Customer Retention Rate.

Analytic Tools 86

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 86

Userpilot

NOVEMBER 16, 2022

If you’re looking to create and implement highly effective customer engagement strategies, then this article is for you! Customer engagement analytics refers to the measurement of customer data from all interactions between customers and products to evaluate the health of the consumer, identify preferences, and forecast future behavior.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience Customer Feedback 91

Userpilot

JUNE 6, 2024

TL;DR Customer retention is crucial for SaaS businesses. It ensures steady revenue and indicates customer satisfaction , with target rates of 85-90%. Measure customer retention with metrics like Customer Retention Rate, Customer Churn Rate, CLV, and MRR Churn. Customer churn rate formula.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 75

Data Visualization User Testing Analytic Tools Customer Feedback 75

Userpilot

MAY 30, 2023

Collect both quantitative and qualitative customer insights. Trigger customer satisfaction survey questions contextually using segmentation. Avoid biased questions in your customer satisfaction survey. What is a customer experience survey? What are the benefits of running customer experience surveys?

User Testing 84

User Testing Product Research Customer Feedback Feedback Software 84

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Sign-up form of Userpilot.

Analytic Tools 88

Analytic Tools Data Visualization User Testing Reporting Tools 88

Userpilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Creating custom events with Userpilot.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

Userpilot

DECEMBER 22, 2022

User activation rate tells you the proportion of ‘activated’ users. Time to value (TTV) refers to the average time it takes for a user to realize the expected value of your product. The churn rate tells you how many users are leaving the product during your onboarding phase. Tertiary onboarding.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 87

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You should always customize the design of your surveys and integrate them with your brand.

Feedback Software 85

Feedback Software Analytic Tools Software Review Research Software 85

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. Then, prompt those loyal customers to share their positive experiences with their network and attract new customers for you.

User Testing 87

User Testing Customer Experience Customer Feedback Feedback Software 87

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 91

Customer Experience Feedback Software Analytic Tools User Testing 91

Userpilot

FEBRUARY 9, 2023

TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty. What is predictive customer analytics?

Data Visualization 83

Data Visualization Analytic Tools Customer Feedback Customer Experience 83

Userpilot

MAY 16, 2023

This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products. You should use product analytics to keep up with the changing customer demands.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Here’s how.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Customer Feedback 85

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Why is customer feedback important?

Feedback Software 81

Feedback Software User Testing Customer Feedback Analytic Tools 81

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Let’s get to it.

Data Visualization 81

Data Visualization User Testing Customer Feedback Analytic Tools 81

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization User Testing 89

Userpilot

AUGUST 30, 2024

It follows the customer journey from initial awareness to post-purchase loyalty. A customer journey map, therefore, considers a customer's different touchpoints with the brand (including marketing channels, customer support processes, and sales interactions). SaaS customer journey stages.

Data Visualization 76

Data Visualization Customer Experience User Experience Analytic Tools 76

Userpilot

AUGUST 15, 2021

In this article, we will walk you through ten important user engagement metrics to measure. Customer engagement metrics are how you measure how your customers interact with your brand and product across different touchpoints and channels in their journey. What are customer engagement metrics? Source: Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

MARCH 6, 2024

This helps create user personas. Next, use the research insights to map out the customer journey for each persona, focusing on their actions at different touchpoints , challenges, and conversion events. In practice, this means more customers signing up for free trials, booking demos , experiencing the Aha! Source: Miro.

Analytic Tools 77

Analytic Tools Research Software Data Visualization Onboarding KPIs 77

Userpilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Guide trial users towards key actions with checklists. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

Feedback Software 74

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 74

Userpilot

JANUARY 14, 2022

Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Feedback 84

Userpilot

OCTOBER 6, 2022

In this piece, we’ll cover everything you need to know about customer behavior analysis. Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Analytic Tools 82

Analytic Tools Feedback Software User Testing Customer Experience 82

Userpilot

JULY 16, 2021

This can give you valuable insights into product growth and user engagement. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Metrics for SaaS products: Measuring customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Data Visualization 76

Data Visualization Analytic Tools Customer Experience Feedback Software 76

Userpilot

MARCH 31, 2023

While both refer to ways of interacting with (and collecting) data, they serve different purposes in the data analysis process. There are several categories of customer analytics: descriptive, diagnostic, predictive, and prescriptive analytics. Categories of customer analytics. Analytics vs metrics: What’s the difference?

Data Visualization 82

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 82

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization User Testing 88

Userpilot

APRIL 7, 2023

Use customer journey maps , application integrations, customer analytics, and CRM tools to collect cross-department insights. Userpilot, Hotjar, and Brand24 are the best tools for data analytics and collecting B2B customer insights. What are B2B customer insights? Miro’s user persona survey template.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

NOVEMBER 30, 2023

Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. By focusing on these areas of product experience, you can boost customer satisfaction and retention.

User Testing 84

User Testing Data Visualization Research Software Feedback Software 84

Userpilot

JULY 20, 2024

You can focus on building relevant skills and showcasing your passion for customer satisfaction. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52