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Customer satisfaction surveys: Everything you need to know 

Alchemer Mobile

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty.

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Consumers want to be heard – how omnichannel feedback helps you tune in

Alchemer Mobile

These missing insights are crucial for understanding customer needs and expectations. Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. Over time, this responsiveness drives long-term success and brand loyalty. annually, compared to 3.4%

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5 steps to transform feedback into action with AI-powered CX

Alchemer Mobile

You can download the free, comprehensive e-guide, here. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. Marketing Teams For Marketing, open text analysis reveals how customers perceive your brand, product, and services.

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From Downloads to Loyalty: How to Create a Winning Mobile App Engagement Strategy

Userpilot

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. Put simply, app downloads are great but insufficient. Map out the complete user journey Before moving on to the actual engagement strategy, pause to examine your app further.

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What Product Management Metrics Really Measure?

Alchemer Mobile

While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Why are customers suddenly churning? KEY METRICS: Customer lifetime value (LTV).

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14 Important Mobile App Metrics to Track (+ Benchmarks)

Userpilot

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

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Are Progressive Web Apps the Future of Mobile?

Alchemer Mobile

The user-friendly, highly functional nature of apps is something that would be beneficial to have in a website, so that’s where PWAs come into the picture. Many large brands have taken up using PWAs including Twitter, Forbes, The Washington Post, Telegram and many more. App building has become more user-friendly and streamlined.