The Product HQ

JUNE 10, 2024

To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. So product managers require many skills, including technical, marketing, customer feedback, data management, project management, and market evaluation skills. Is the product customer-centric?

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. Here are some tips to help you increase your customer value.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

MARCH 3, 2022

Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources. Knowledge bases typically contain a range of resources: detailed product documentation, interactive guides, and product update notes.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

APRIL 7, 2023

Keywords with higher search volumes indicate greater popularity and customer interest. User Persona Canvas The user persona canvas is a document that represents your customers’ goals, problems, desires, emotions, jobs to be done, etc. Miro’s user persona survey template. An example is shown below.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Customer loyalty is based on a relationship you’ve built with a customer after many transactions. What is customer confidence? Measure the upsell rate.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 22, 2022

A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In today's post, we'll explore how in-app help can help you improve customer onboarding. As a result, users find it intuitive and it boosts engagement.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary. Effective strategies for tertiary onboarding: Introduce users to brand-new features.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 26, 2023

Strategic partnerships with other companies allow SaaS businesses to access new markets, benefit from partners’ acquisition channels and brand awareness, and leverage their expertise. Calendly, Notion, ClearCalcs, Userpilot, and Zapier successfully implemented a range of growth strategies to expand their customer base and market share.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Gainsight

MARCH 4, 2024

Online Learning Improves Operational Efficiency Name any operational objective your organization aims to optimize—attracting more talent, decreasing onboarding time, getting new hires into the field—and you’ll soon realize the key to reaching those goals is through training. These can be woven into and encouraged by your online training.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

MAY 24, 2022

Knowledge bases can be of two types: website documentation help center or in-app resource center. An in-app resource center will include more types of resources meant to offer on-demand help to the user. Resources to include: access to your chatbot, link to your documentation, in-app video tutorials, in-app guides, webinars, etc.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

JANUARY 8, 2021

10 (extremely likely) meaning these are the people who swear by your product and would be willing to go into battle screaming its name. Customers then fall into three categories and uniquely relate to their usage of your product: Promoters or power users respond with a score of 9 or 10. Source: Fyi.com. In-app surveys.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

The Product Coalition

JANUARY 25, 2021

That could be a very useful tool for your customers and partners and something that would eventually lead to better product results and higher customer satisfaction. Engage with your customers? Imagine you could create a weekly YouTube video with a few useful tips and short guides, coming from the product master himself.

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product. Net promoter scores.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 24, 2023

You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction. So users can find resources that are relevant to them instead of having to browse through messy documentation.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

MARCH 25, 2024

More importantly, the guidance they provide enables customers to fully use the product’s capabilities and achieve their personal and professional objectives , which translates into greater user satisfaction. They won’t make your customer support team redundant, but they can massively reduce their workload.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

APRIL 20, 2021

Let’s say they offer you a drink, ask you to take off your shoes, and admire their brand new couch in the living room – all at the same time. By interaction, we actually mean all the screens the user sees and the buttons they click. User identity data is what lets us identify a user. Source: Userpilot.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

JUNE 7, 2022

Eye-tracking: A heat map is a visual representation of where a user looks most on a webpage. Usability testing consists of 5 major steps: choosing the method, defining tasks, recruiting participants, documenting the results, then analyzing and acting on them. Your goal is to find out how satisfied the user is with your product.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Alchemer Mobile

OCTOBER 19, 2023

Each chart element will include a label with the name of the survey where the question was pulled from, or the name of the Global Question. Learn more by viewing our help documentation. Learn more by viewing our help documentation. This new report is now available to Alchemer Workflow customers.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Userpilot

MAY 14, 2021

Customers can give a score between 1 and 10. Or there’s the Customer Satisfaction framework (CSAT), which asks: How satisfied were you with our service today? Are there any documents about your business that we should keep on hand? Questions that assess customer goals. What’s your website URL? SurveySparrow.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Userpilot

NOVEMBER 25, 2022

Customer engagement is about delivering an outstanding experience so customers are more compelled to stay with your brand. Customer engagement automation is about using software to interact with customers automatically. You can use automation to: Show a welcome screen to new users. Users are feature-blind.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

MAY 25, 2022

A SaaS knowledge base is a collection of structured documentation that provides instant customer support. While the classic knowledge base tends to interrupt the user experience , in-app knowledge bases are contextual and timely. Each documentation should focus on tackling one problem at a time. Higher customer retention!

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Leveraging effective customer communication is key when it comes to growing SaaS businesses.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

APRIL 21, 2024

Survicate : A more basic software, Survicate provides different types of customer satisfaction surveys , focusing more on the survey creation and data collection part instead of the analysis part. Typeform : A famous name in survey-builders, this tool has some of the best survey templates out there.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

SEPTEMBER 28, 2022

Customer goodwill is the positive feeling of alignment and support a customer has for your brand. Satisfied and loyal customers are happy with your product, but they’re not exclusive and will switch to a better competitor, given the opportunity. There’s no single metric that can quantify customer goodwill.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

FEBRUARY 14, 2024

You can also add filters (like name, user ID, signup date, operating system, country, etc.) User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 8, 2024

Grammarly uses a demo document to show users how the tool works. Userpilot can help you implement customer onboarding best practices and deliver a seamless onboarding experience. 16 effective customer onboarding best practices Ready to create an effective onboarding process for your product? Increase revenue growth.

Feedback Software 104

Feedback Software Analytic Tools User Testing Customer Feedback 104

Userpilot

JUNE 27, 2023

For example, Help Scout’s knowledge base feature can be used to provide self-service support options to customers, which can help them learn more about your product and increase their usage and adoption. HelpScout for user feedback Help Scout offers several features that enable businesses to collect and analyze user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product HQ

JUNE 1, 2024

One of the main reasons for this popularity is that it allows cross-functional collaboration to create products and increases customer satisfaction. Examine your competitors’ websites, blogs, and reviews while browsing the web to learn what their users are saying about their brands. Who is a Group Product Manager?

User Testing 52

User Testing Product Research Product Management Product Manager 52

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JUNE 27, 2023

For example, HelpScout’s knowledge base feature can be used to provide self-service support options to customers, which can help them learn more about your product and increase their usage and adoption. HelpScout for user feedback HelpScout offers several features that enable businesses to collect and analyze user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 31, 2021

A product manager focuses on product development through user research, product roadmap, backlog prioritization, and everything that ensures customer satisfaction. In fact: onboarding begins from the moment a prospect first interacts with your brand. It has many names, product positioning, branding, USP.

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Product Marketing 97

Userpilot

FEBRUARY 26, 2024

With this, you can collect all your documentation files, tutorials, and videos in one place and offer on-demand support. You can also add filters (like name, user ID, signup date, operating system, country, etc.) You can also add filters (like name, user ID, signup date, operating system, country, etc.)

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 20, 2022

One of the best ways to automate customer service is by creating an in-app resource center. Users can search for what they are looking for, and get quicker resolutions, resulting in a higher level of customer satisfaction and loyalty. Best practices for customer service automation. Provide help inside the app.

Feedback Software 52

Feedback Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product more effectively. There are many benefits of creating interactive user guides, namely short time to value, high product adoption , and lower customer success and support costs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52