Alchemer Mobile

MARCH 9, 2022

We all know that retaining customers costs less than acquiring new ones. So, why does it often get deprioritized in favor of customer acquisition and app downloads? Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. What is customer retention?

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. “When customers interact with our world-class employees, their satisfaction skyrockets. . “When customers interact with our world-class employees, their satisfaction skyrockets. Expressed customer emotion.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Brands in the Utilities industry faced various hurdles throughout 2021. “Mobile has been a huge enabler of these heightened expectations, largely replacing the customer service agent of the past. Popular phrases.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

AUGUST 12, 2021

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. The way in which customers interact with brands on their phones is different from how they interact with them in-person or even on the computer. Key #1: Personalization.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Alchemer Mobile

MAY 4, 2022

From surveys to reviews to social media, the amount of customer feedback brands collect on a daily basis can make you feel overwhelmed. It can feel daunting to sit on so much customer data when you don’t know where to start or why you should even be measuring customer sentiment in the first place.

User Testing 245

User Testing Customer Feedback Customer Experience Download 245

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. In response, consumers interacted more with brands through their apps. Brands who interacted with a higher number of consumers tended to have a better Love Percent, as seen in Media and Entertainment apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. 4 Steps to Boost Mobile Customer Retention. 6 Steps to a Successful Customer Loyalty Program.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Expressed customer emotion. Download the full 2022 Benchmark Report here. Expressed customer emotion. Popular phrases.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Expressed customer emotion. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

MARCH 14, 2022

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Ultimately, consumer feedback doesn’t matter without taking action. Make an early investment in retention and lifetime value by proactively engaging with customers in the first 30 days.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

JUNE 25, 2019

But where many fail is in acquiring and then using qualitative feedback. Although a high average rating can paint a pretty picture, it can also distract you from the richer customer feedback behind each star. When used together, brands can truly understand their customers’ needs and pain points. Why is that?

Feedback Software 188

Feedback Software Customer Feedback User Testing Data Visualization 188

UX Studio: Product Management

MARCH 18, 2020

“Satisfied users?” Sure, those are important, but to reach those goals, first, you have to get people to download your app. The million-dollar question is: how to increase app downloads? Why aren’t you having enough app downloads? These are paramount for reaching your ultimate goal: increasing app downloads. .

Download 96

Download Research Software User Testing Customer Experience 96

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. Download the guide today ! Voice of the customer templates. Definition of the voice of the customer (VoC). What do your customers not like? What is VoC.

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Alchemer Mobile

JUNE 29, 2021

This week, we’re talking about Strava and how they’re missing an opportunity to drive mobile app retention from analyzing and acting on product feedback. In March of 2021, Strava saw a huge spike in downloads largely due to their launch of monthly stats visualizations. So, where’s the gap?

Feedback Software 147

Feedback Software User Testing Customer Feedback Download 147

Alchemer Mobile

MAY 16, 2022

In this episode of Customer Love Stories, Melanie and Robi use the emo music community to understand the phases of fandom. They also spend time diving into building engaged communities and using customer feedback to build better products and experiences. How can I support Customer Love Stories? Well, maybe it was.

Customer Experience 246

Customer Experience User Testing Customer Feedback Download 246

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Customer acquisition.

User Testing 245

User Testing Product Management Product Manager Customer Experience 245

Alchemer Mobile

JANUARY 15, 2019

Collecting and making sense of mobile customer feedback isn’t a walk in the park for product managers and marketers. It can take months to set up a first version and years to get it right as sorting through feedback from different customer segments is difficult, especially as the size of your customer base grows.

User Testing 138

User Testing Customer Feedback Feedback Software Analytic Tools 138

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. Brands shifted focus to improving long-term retention.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Reveal

NOVEMBER 1, 2023

Enter DIY Custom Visualizations, a transformative feature we’re thrilled to introduce on our platform. Whether you’re dealing with customer demographics, supply chain logistical management , financial data , or presenting to executives, clients, or colleagues, you can adapt the visualization to align with their needs.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools Reporting Tools 98

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Userpilot

AUGUST 22, 2024

TL;DR Amplitude is an analytics platform that enables businesses to monitor user interactions throughout the customer journey. It provides features such as (custom) event tracking , customer segmentation, and multiple analytical reports, for example, funnel and cart analysis. You can also track custom events.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. As product professionals, we need to help position our products in ways that make sense for customers and the organization. We have to tell the product and brand story effectively. 2:14] What is brand storytelling?

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Alchemer Mobile

JUNE 16, 2020

From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. One of the primary locations that travel brands interact with customers is through their mobile apps. This will help you understand the value of their feedback and input.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Intercom, Inc.

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition. How to drive retention from customer support.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Alchemer Mobile

JUNE 18, 2019

According to RetailMeNot, approximately 80 percent of customers are more loyal to brands that offer rewards programs and 70 percent are more likely to participate in a loyalty program if they can access it through their mobile device. Customers now expect to gain points and achieve milestones for purchases made through apps.

Feedback Software 199

Feedback Software Analytic Tools Customer Feedback Customer Experience 199

Alchemer Mobile

MAY 27, 2020

So, what are retail brands to do? Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?Download Customer sentiment distribution.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Product Innovation Educators

MAY 15, 2023

What a community can do for your product – for product managers Today we are talking about building a community for a brand or product. You can also search all the past episodes (over 400 at this point) to learn insights on any topic. What can a community do for a brand or product? So this episode is about communities.

Branding 96

Branding User Testing Customer Experience Customer Feedback 96

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

freshtrax

APRIL 24, 2023

Formerly based in San Francisco, the US interactive store and brand, b8ta, has disappeared from its home market. Perhaps it was a better fit with Japanese business practices, user experience, and consumer purchasing patterns than in its home country of the United States.” However, the Lawson brand disappeared from the U.S.

Branding 98

Branding Marketing User Testing Naming 98

Alchemer Mobile

APRIL 27, 2021

Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Why are app downloads down this month? Customer acquisition.

User Testing 162

User Testing Product Management Product Manager Customer Experience 162

freshtrax

APRIL 24, 2023

Formerly based in San Francisco, the US interactive store and brand, b8ta, has disappeared from its home market. Perhaps it was a better fit with Japanese business practices, user experience, and consumer purchasing patterns than in its home country of the United States.” However, the Lawson brand disappeared from the U.S.

Branding 94

Branding Marketing User Testing Naming 94

Userpilot

JULY 18, 2024

TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. NPS is important because it correlates with customer satisfaction , positive word-of-mouth , and loyalty, essential for product growth. Companies analyzed. What is NPS?

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Alchemer Mobile

OCTOBER 4, 2018

In mobile marketing, it’s a well known fact that retaining customers costs less than acquiring new ones, and retention can also be used as a trust signal around how well your brand knows its customer base. The state of mobile customer retention. 4 steps to boost mobile customer retention.

Customer Feedback 185

Customer Feedback User Testing Customer Experience Feedback Software 185

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), 1. The days of measuring an app’s success by downloads and ratings are long behind us. Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290