Alchemer Mobile

MARCH 16, 2021

Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. Almost all apps in our study experienced significant change in consumer engagement, customer retention, daily active usage, emotion-based feedback, consumer interactions, ratings and reviews, and more.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. This approach also helps limit the interviewer’s bias by focusing on the customer’s context. Question: What are the best customer interview questions to ask?

User Testing 273

User Testing Customer Experience Product Research Customer Feedback 273

Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Customer expectations have never been higher. We see strong customer relationships built off of conversations, not transactions.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 187

Product Research Customer Experience Feedback Software Research Software 187

Intercom, Inc.

MAY 14, 2018

For instance, the fundamentals of good marketing haven’t changed: crisp writing, a compelling story, strong brand, and of course, a great product to market. At the same time, consumers are complex creatures – we’re constantly evolving and tuning out marketing noise. times more likely to be opened as emails, and 6.7 Engagement.

User Testing 223

User Testing Research Software Marketing Artificial Inteligence 223

The Product Coalition

SEPTEMBER 19, 2022

A story about how Sony products established great customer experiences. Not so long ago, on a trip down memory lane, I was reminded about a nifty little tape player and recorder machine, that ruled the late 80s and early 90s, and impacted my electronic device brand preference, becoming a young adolescent! So how did they do it?

Branding 140

Branding Customer Experience Entertainment Definition 140

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 228

User Testing Reporting Tools Customer Experience User Friction 228

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Product Talk

MAY 3, 2023

However, they suggest that we can simply ask our customers about their willingness to pay. Assessing a customer’s willingness to pay is a critical discovery activity that directly ties to our viability assumptions. But asking customers what they might do in the future leads to unreliable feedback. This I 100% disagree with.

User Testing 249

User Testing Product Research Testing Feedback Software 249

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Probably an entertainer third,” says David Brent in the original Office series.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. What’s more, the product people would occasionally visit the development site, and development group members would travel to product management from time to time. Probably an entertainer third,” says David Brent in the original Office series.

Weak Development Team 199

Weak Development Team Customer Experience Technical Review Product Research 199

Mind the Product

MARCH 14, 2019

You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. They could be the magic ingredient that binds your product together, and keeps your users loyal. Illustrations can Reduce User Frustration by Humanising Your Product. Illustrations can Increase Customer Satisfaction. Here’s why: 1.

Customer Satisfaction 183

Customer Satisfaction User Testing Banking Customer Experience 183

Intercom, Inc.

DECEMBER 31, 2019

billion smartphone users worldwide according to recent estimates, which is about 42% of the global population. Not everyone bought it at the time (Evgeny Morozov was the most vocal skeptic of the theory ), but it was hard not to be swept up in the promise we saw on the streets of Tunis, Cairo, and Tripoli. The scale is extraordinary.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . For a gaming company, the users are gamers.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Our annual deep dive into mobile consumer engagement. Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Mind the Product

SEPTEMBER 24, 2019

In this episode of The Product Experience, learn how to apply this ethos to your products, where they go, and your whole way of working. Brand reputation. The Product Experience is hosted by Lily Smith and Randy Silver. The post Sleeping Giants – Nandini Jammi on The Product Experience appeared first on Mind the Product.

Product Research 126

Product Research Customer Experience Entertainment Consulting 126

Intercom, Inc.

AUGUST 20, 2020

Short on time? Once the internet became a mobile experience, it was ever-present. What I tell people – particularly when it comes to brands – is that I see myself as like a consumer-facing anthropologist. By the time I turned 18, I started to build different internet companies online. You can be described as many things.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Intercom, Inc.

NOVEMBER 5, 2020

Malls have defined the retail experience for decades. Once upon a time, they represented not just the future of shopping, but a fundamental reimagining of our shared urban space. It was this larger than life, brand new experience. A bygone golden age. The rise and fall of the mall.

User Testing 206

User Testing Customer Experience Reporting Tools Travel 206

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Brands shifted focus to improving long-term retention. We spend a lot of time with them.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Amplitude

JUNE 23, 2020

Yet companies still tend to spend six to seven times more on new customer acquisition than keeping existing customers coming back. And the best way to improve your retention rate is to build amazing customer experiences. Your critical event is an action a user takes that tells you they are retained.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback User Testing 87

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. In-app messaging: Allows for real-time customer communication.

Analytic Tools 93

Analytic Tools Feedback Software Customer Communications Customer Experience 93

Mind the Product

MARCH 24, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media & entertainment, retail and financial services. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Product Research 137

Product Research User Testing Testing Customer Experience 137

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. How to make good user stories. This episode of The Product Experience is supported by our Mind the Product APAC sponsors. Quote of the Episode. Remote working.

Customer Experience 136

Customer Experience Product Research Feedback Software Data Visualization 136

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Sports Apps. Working in Mobile Media in 2021.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Mind the Product

JULY 14, 2020

In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.]. The post Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast] appeared first on Mind the Product. Brand reputation. Brand reputation. Moral ethics. Moral ethics. Quote of the Episode.

Feedback Software 113

Feedback Software Customer Experience Product Research Technical Review 113

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Mind the Product

SEPTEMBER 24, 2019

In this episode of The Product Experience, learn how to apply this ethos to your products, where they go, and your whole way of working. Brand reputation. The Product Experience is hosted by Lily Smith and Randy Silver. The post Sleeping Giants – Nandini Jammi on The Product Experience appeared first on Mind the Product.

Product Research 109

Product Research Customer Experience Entertainment Consulting 109

The Accidental Product Manager

OCTOBER 30, 2023

There is a big bet going on right now that really smart people are going to be able to create a digital world that we’ll all be able to put on headsets and drop into at any time. Because these platforms are still nascent and building out their features, it might be some time until any real successes occur.

User Testing 138

User Testing Product Management Product Manager Entertainment 138

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. This is a branding and messaging issue. As product professionals, we need to help position our products in ways that make sense for customers and the organization. We have to tell the product and brand story effectively. 2:14] What is brand storytelling?

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

The Product Coalition

FEBRUARY 21, 2023

Others would rather collaborate, opting for commercial partnerships to jumpstart new user acquisitions. These two components will serve as the starting point for your product monetization efforts, and then you can begin looking for ways to improve. In doing so, you have the potential to expand your user base.

User Testing 126

User Testing Customer Experience Product Research Research Software 126

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. If a user doesn’t need something, it shouldn’t be on their screen. Device Ecosystems.

User Testing 115

User Testing Development Customer Experience Product Research 115

Pragmatic Marketing

MAY 23, 2017

It seems there is a never-ending competition for customer mindshare. We all want prospective customers to consider our brand. For many executives and product managers, the decision to focus marketing efforts on brand awareness or lead generation can feel like a constant wrestling match. Brand Awareness.

Branding 70

Branding White Paper Customer Experience User Testing 70

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 103

Customer Experience Technical Review Systems Review Software Review 103

The Product Bistro

DECEMBER 28, 2018

Cloth bench seat, no extended cab, an 8 cylinder engine, and none of the modern amenities (such as adaptive cruise control, lane assist, parking assist, entertainment console, etc. A drab variable valve timing v6 it is). The demographic of the general population of truck owners are shifting to older, more affluent customers.

Weak Development Team 195

Weak Development Team Entertainment Automotive User Testing 195