The Product Coalition

DECEMBER 21, 2020

If you let yourself get carried away, it’s really, really hard to tell the difference between a good and bad one. There’s nothing worse from a personal and business perspective than investing your time, money, and effort into an idea, only to find out no one wants it or needs it. New ideas are exciting. Is there a place for it?

User Testing 157

User Testing Product Research Research Software Feedback Software 157

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

The Product Coalition

OCTOBER 13, 2021

In only 2 years, the number of worldwide downloads will approach almost 300 billion! Functional testing As practice shows, mobile users are intolerant to low-quality software ? less than 20% will use an app after failure for the second time. The response time also matters for a successful way of handling the load.

User Testing 119

User Testing Product Research Testing Weak Development Team 119

Nulab

APRIL 27, 2022

At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. A pivot doesn’t mean you need to completely revamp; it could just mean adding new features, rebranding, or attracting a new type of customer. Customers are unhappy.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. I felt very bad doing this, but it was amazing to me that seeing photos and videos of a product doesn’t always translate into real life. We send customers a replica ring first.

User Friction 72

User Friction Customer Experience User Testing Customer Feedback 72

Roman Pichler

FEBRUARY 6, 2018

But you can’t accomplish it on your own and rely on the development team and stakeholders. At the same time, you can’t tell the individuals what to do or assign tasks to them, and you are typically not in a position to offer incentives, like a bonus or pay rise. Finally, identify the right sprint goal.

Weak Development Team 149

Weak Development Team Technical Review User Testing Workshop 149

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Modus Create

DECEMBER 14, 2021

Its purpose is to achieve project objectives by evaluating performance against relevant quality standards and customer requirements. The QA professional’s job involves systematic testing focused on the development process. This is mandatory to ensure that the customer doesn’t encounter errors in the final product. .

Weak Development Team 52

Weak Development Team User Testing Customer Experience Reporting Tools 52

Reveal

MARCH 9, 2023

When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers. Using an embedded analytics SDK with APIs to deliver a custom experience. This can negatively impact the user experience of the application.

Embedded Analytics 54

Embedded Analytics Analytic Tools Data Visualization Customer Experience 54

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. It’s gonna save everyone’s time. Hey, we don’t want to waste your time if Userpilot is something you’re not looking for! Hey, we don’t want to waste your time if Userpilot is something you’re not looking for!

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Read on for an even speedier download of today’s content. Human-First Customer Success. Your Customers Need You to Put Yourself First: Listen to Them! So prioritize your needs just as much as your customers’!

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

JUNE 22, 2021

Frustrated that your new users drop off before activation? When new users drop off, product metrics suffer. Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mind the Product

FEBRUARY 21, 2017

Last summer he and a brand new team were challenged by Telenor to tackle smartphone users, especially in Asia, who don’t use data because of a fear of large unexpected bills. To tackle the problem faced by the “billshock” customers, Osama’s team developed a pay as you go experience based on application usage.

User Testing 96

User Testing Research Software Analytic Tools Data Visualization 96

Modus Create

NOVEMBER 17, 2020

Technology, including open source software, became integral in the effort towards social good. To get a sense of where these opportunities may lie, we asked our executive team to share five predictions on trends that will impact businesses in 2021. Digital transformation moved from being a work-in-progress to the fast track.

Research Software 98

Research Software Data Visualization Customer Experience User Testing 98

UX Studio

MAY 2, 2018

Then, I wonder: how to be more creative in a UX setting, while still putting the user first? Jakob’s law reads: “Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know. Design for patterns to which users are accustomed.”

Weak Development Team 81

Weak Development Team Research Software UX User Testing 81

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Consumer expectations of real-time interactions online are exposing some real human limitations.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userzoom

JUNE 9, 2020

For those in user research, this should all sound very familiar. You know, the type of research at the end of development that often leads to lots of suggestions but are often too late to ever be implemented? And if you do nothing, or do something badly, then your organisation will lose out to your more user-centric competitors.

User Testing 121

User Testing Product Research Research Software UX 121

Izenda

DECEMBER 1, 2020

For many product managers and their teams, technical debt can be a black hole. Throughout product development, it may feel like you take two steps forward and three steps back. Technical debt is a common problem among product teams with no clear-cut solution. How agile teams accumulate technical debt.

Embedded Analytics 45

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 45

The Product Guy

MARCH 14, 2017

The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. Soon the whole team was standing behind the designer’s screen shouting new ideas and tips about the layout, the colors, the icons, the fonts and everything else. What to expect from a design team?

User Testing 121

User Testing Research Software Feedback Software Data Visualization 121

Product Innovation Educators

JUNE 13, 2022

While that question is directed to executive team roles, I expect product managers will also discover how legal resources can be wisely leveraged. He has helped several brands grow and overcome obstacles, especially consumer product companies. I’m looking forward to learning from his experience.

Weak Development Team 62

Weak Development Team Branding Finance Customer Experience 62

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userzoom

APRIL 17, 2018

How do we figure out if the user is truly getting value beyond simple activation? Now it’s time to make high-end aesthetics more affordable for SaaS founders around the world. It’s a wonderful time to live in. And this way of authentication is already popular among mobile users.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Product Innovation Educators

MAY 3, 2021

How product managers can build great products by focusing on their customers’ unmet needs. Our guest, Jay Haynes, is helping that problem by creating the first and only JTBD software for product, marketing, and sales teams. Jobs-to-be-Done is a method to build great products that customers love. It helps us fail less.

Framework 70

Framework Weak Development Team Travel Customer Experience 70

The Product Coalition

FEBRUARY 8, 2018

Combined with what we learned from writing Product Leadership the patterns are becoming increasingly obvious: Product teams around the world are all encountering the same handful of problems. Request: Obviously every company or product team will have context-specific factors that make their situation a little different. Thank you!

Research Software 60

Research Software Feedback Software Analytic Tools User Testing 60

Product Innovation Educators

MAY 3, 2021

How product managers can build great products by focusing on their customers’ unmet needs. Our guest, Jay Haynes, is helping that problem by creating the first and only JTBD software for product, marketing, and sales teams. Jobs-to-be-Done is a method to build great products that customers love. It helps us fail less.

Framework 62

Framework Weak Development Team Travel Customer Experience 62

The Product Coalition

JUNE 8, 2018

Apptimize helps teams develop better digital products with easy to deploy SDKs and a centralized dashboard for all channels. The first thing mobile teams need to understand without a shadow of a doubt is the differences between a mobile website, a hybrid app, and a native app. You know that it’s not about just having an app.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

UX Studio: Product Management

SEPTEMBER 19, 2019

Having an established UX design process can save you time, energy, money and can also save you from a bad headache. We also hold a so-called “Style and brand persona workshop” (what would your brand/product look like if it were a person?). Find out more about our experience and process of kick-off workshops.

UX 84

UX User Testing Research Software Feedback Software 84

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. What Is User Onboarding?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? It gives end users multiple feedback options from one button.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Product Innovation Educators

NOVEMBER 23, 2020

Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. He compiled the timely lessons-learned in a new book, Stronger Through Adversity. Lessons on innovation and product management from the pandemic.

Airlines 70

Airlines Product Management Product Manager Data Visualization 70

Gainsight

JUNE 29, 2021

Churn, or the loss of customers, is always present in the mind of CEOs, CCOs, and investors. Whether it provides essential software or not, every SaaS company has to work hard to keep customers satisfied and continue to subscribe. CS teams not only influence retention rates, but also the organization’s brand and product roadmap.

Reporting Tools 40

Reporting Tools User Testing Weak Development Team Onboarding KPIs 40

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Brands shifted focus to improving long-term retention. We spend a lot of time with them.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Today we are talking about how to clearly communicate the value of a product to customers. It makes me really angry when people put time and energy into creating great products that never get to people. Joining us is Dr. J.J.

Framework 88

Framework Transportation Marketing Product Management 88

Userpilot

MAY 26, 2024

Is Appcues or Chameleon the best tool for customer feedback? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. TL;DR Let’s explore how Appcues and Chameleon compare when it comes to collecting customer feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

UX Studio

JULY 17, 2018

A UX professional needs time to understand the product and the market, but you don’t have any. You want to trust the design team, and see how they process and understand your product and company. Get the stakeholders and the design team on the same page. They have the knowledge; we have the design process. Why we do them.

Workshop 75

Workshop UX User Testing Research Software 75