Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Data Visualization 76

Data Visualization Analytic Tools Research Software User Friction 76

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 73

Customer Experience User Testing Data Visualization Feedback Software 73

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. Customer feedback should come in daily from various sources.

User Testing 79

User Testing Customer Feedback Feedback Software Data Visualization 79

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 75

Data Visualization User Testing Analytic Tools Customer Feedback 75

Userpilot

APRIL 19, 2024

Ever wondered how likely your customers are to recommend your business? This measurement is more than a statistic—it’s a mirror reflecting your customer’s loyalty and the health of your customer relations. Get a Userpilot demo now to create your own NPS dashboard. That’s where Net Promoter Score (NPS) comes into play.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 70

Customer Experience User Experience User Testing Customer Feedback 70

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

JULY 29, 2024

Use user research tools such as surveys , interviews, focus groups, SimilarWeb, SEMrush, Ahrefs, and Crayon for competitor insights. Whiteboard template includes mission, pricing, features, strengths, weaknesses, and differentiators , helping teams visually map and compare competitors. Microsoft Teams leverages Microsoft's brand.

Data Visualization 87

Data Visualization Research Software Reporting Tools Feedback Software 87

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.

Differentiation 88

Differentiation Analytic Tools Research Software Feedback Software 88

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs. Evaluation.

User Testing 79

User Testing Feedback Software Research Software Onboarding KPIs 79

The Product Coalition

DECEMBER 28, 2022

They might be confused about which method is the best for reaching out to, connecting with, and serving their customers. Explore here to differentiate between web vs mobile development for projects. It is essential to develop both a mobile app and a web application to reach board customers and give them access to products and services.

Research Software 138

Research Software Web Development Web Developers Development 138

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them.

Product launches 79

Product launches User Testing Product Research Analytic Tools 79

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. Choice and Experience. Our loyalty must be earned.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Userpilot

MAY 30, 2022

Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Needs-based segmentation involves segmenting customers into groups based on their problems and needs. Why is needs-based segmentation important?

Data Visualization 89

Data Visualization Feedback Software Research Software Analytic Tools 89

Usersnap

JUNE 14, 2024

If you are looking for user feedback form template , feel free to check it out here. Are you looking to refine a product design, improve user experience, or validate a concept? Consider tools that offer features like annotations, file sharing, and real-time collaboration. What could be improved for next time?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

OCTOBER 27, 2021

But rest assured, the two are not interchangeable, and in this article we’ll clearly lay out what the differences are and how to choose the best DAP for your company’s user onboarding needs. WalkMe provides better user analytics and customer support. Create basic user segments with branching walkthrough experiences.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

JUNE 27, 2024

Starting a career as a product analyst requires understanding the key steps, skills, and experiences needed for success. Here is the typical career path of a product analyst: Junior/Intern product analyst : The junior product analyst role is entry-level, where you get hands-on experience in product analysis.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. Why is product idea validation important?

User Testing 77

User Testing Product Research Feedback Software Customer Feedback 77

Userpilot

JUNE 22, 2022

Getting users started on a blank slate is a great way to go, but if designed badly, it could lead to poor user experience and overall confusion. Take advantage of a blank slate to showcase your product, reduce frustration, and decrease time to value for a higher retention rate. What is blank slate UI?

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

JUNE 30, 2024

Embarking on a career as a product analyst involves a combination of education, skills development, and practical experience. Lead Product Analyst : A lead product manager leads the product analysis efforts and monitors the research, analysis, reporting , and strategy development. Product Analyst. Senior Product Analyst.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

DECEMBER 9, 2021

It helps the customer understand your product and how it can satisfy their needs. It allows businesses to attract ideal and loyal customers, gives them a competitive advantage, supports product launches, and drives the work of marketing teas. As with all marketing efforts , positioning should be driven by the customer and their needs.

Research Software 91

Research Software Feedback Software Analytic Tools Positioning 91

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 61

Research Software Feedback Software Analytic Tools Reporting Tools 61

Reveal

OCTOBER 14, 2021

In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Customers demand visual, interactive data visualizations to drive their decision-making process and integrate into their workflows, insights that work anywhere and from any device, and so much more.

Analytic Tools 60

Analytic Tools Data Visualization Research Software Reporting Tools 60

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. In these uncertain times, companies (rightly so!) Reaching out to customers with low product adoption.

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. Which is the better tool for user onboarding , as well as other use cases? Both Chameleon and Whatfix are SaaS tools that are used for user onboarding, user analytics, and user feedback. Chameleon for user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Amplitude

AUGUST 13, 2020

Customer experience is the new competitive barrier for quick service restaurants. These past few months the quick service restaurant industry has signaled rapid and dramatic changes as customers spend shifted online due to the COVID-19 pandemic. Drive Business Growth.

Data Visualization 59

Data Visualization Technical Review Analytic Tools Customer Experience 59

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. It’s gonna save everyone’s time. Hey, we don’t want to waste your time if Userpilot is something you’re not looking for! Because still – there are some differentiators that may affect your choice.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MAY 23, 2024

You must deliver an excellent customer experience throughout the entire customer journey to stand a chance, especially against established players. In the article, you will learn how to build your customer experience strategy. What is customer experience and why is it important? Book the demo!

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Amir Rozenberg

FEBRUARY 21, 2018

In the age of Agile and Digital Transformation strategies, every brand is looking to set themselves apart. In order to excel strategically in the implementation of your digital transformation you need to be offering services to end users on their terms, on their devices, at their convenience, streamlining and differentiating features.

User Testing 72

User Testing Agile Product Research Data Visualization 72

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. That said, let’s go over 13 tools that are perfectly capable of creating customer self-service portals and can potentially fit your needs.

Embedded Analytics 88

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 88

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. Short on time? Your customers should know your employees by name. Specialize. This is a virtual assistant.”

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Userpilot

JANUARY 29, 2020

If you have a complex tool that combines the features of several alternative tools, you know the pain of trying to convince your potential user that using your tool is better than using B + C +D + E. But first: let's dive into what StoryChief actually is , and what problems it actually solves for its target users. Source: giphy.

Feedback Software 53

Feedback Software Data Visualization Customer Experience User Testing 53

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? It gives end users multiple feedback options from one button.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Amir Rozenberg

FEBRUARY 21, 2018

In the age of Agile and Digital Transformation strategies, every brand is looking to set themselves apart. In order to excel strategically in the implementation of your digital transformation you need to be offering services to end users on their terms, on their devices, at their convenience, streamlining and differentiating features.

User Testing 48

User Testing Agile Product Research Data Visualization 48

Mironov Consulting

MAY 2, 2019

Increasingly, these same companies build software to monitor, adjust, and analyze the real-time performance of their underlying equipment. To meet customer expectations for consumer-like software usability. We work from higher-level user stories or epics or goals/KPIs, making incremental product and technical decisions every day.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Benefits of addressing customer pain points: Improved customer experience. CSAT surveys.

User Friction 89

User Friction Customer Communications Analytic Tools Feedback Software 89