Branding Customer Communications Onboarding KPIs Positioning 
Userpilot
MAY 7, 2024
Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Walkthroughs help to: Improve user onboarding. Reduce friction for new features.
Userpilot
APRIL 22, 2024
In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.
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Userpilot
AUGUST 29, 2022
With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. If you’re ready to get started with customer sentiment analysis, then read on! Sentiment analysis helps determine customer sentiment with accuracy.
Userpilot
APRIL 21, 2021
Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. But how do you choose good product marketing software? What is product marketing?
Userpilot
JUNE 22, 2022
A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. There is no need to switch between tools.
Userpilot
AUGUST 31, 2022
Brands that know how to create raving fans will always take the lion’s share of customers. Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. They actively promote your brand and never miss anything you say.
Userpilot
SEPTEMBER 29, 2022
In order to do this successfully, you need to have a solid customer engagement strategy in place. Customer engagement is enabling customers to interact with your brand on an ongoing basis through any channel of their choice. Both metrics work together to help you retain customers and keep them happy.
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