Intercom, Inc.

OCTOBER 10, 2019

I caught up with Louis for a conversation that ranged from our moral duty to make information more accessible to his approach to curating conferences. Each speaker at one of Lou’s conferences is supported by a group of subject matter experts and a professional editor. We’ve since expanded into the conference-production business.

Research Software 168

Research Software UX Reporting Tools Analytic Tools 168

Mind the Product

APRIL 3, 2020

to take your virtual seat in our virtual conference hall, and to hear product leaders from across the globe give talks. Seeing happy product people like Marius, Sireen, and Guido to name just a few, really meant the world to us.” We Enjoyed a Week of Awesome Talks. Here’s a quick look at what we learned. Hacking Confidence.

Product Research 242

Product Research Customer Experience Events User Testing 242

Intercom, Inc.

OCTOBER 13, 2020

Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Key takeaways.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

AUGUST 30, 2024

Builds trust and positive brand perception by transparently sharing the company’s financials, decision-making processes, and even salaries. Creates humorous and viral content on TikTok that resonates with broad audiences, boosting brand awareness. MozCon marketing conference. Groupize gamification. a virtual assistant.

Feedback Software 105

Feedback Software Analytic Tools Advertising Research Software 105

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Mind the Product

AUGUST 20, 2019

While we’ve talked to lots of brilliant people, the original idea for the podcast wasn’t to focus on the big names of the product world ( Ken Norton , Melissa Perri , Josh Seiden , Theresa Torres , Dan Olsen , and Rich Mironov to name a few…) but to spotlight people who gave a great talk at their local ProductTank.

Customer Experience 130

Customer Experience Product Research Entertainment User Testing 130

Modus Create

APRIL 13, 2022

Atlassian was back with its annual flagship conference – Team ‘22. Atlassian announced a brand new product — Atlas , a teamwork directory that facilitates open sharing and provides context about work within and across teams. What happens in Vegas stays in Vegas. Below is a recap of some of the biggest news from Team ‘22.

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 75

Intercom, Inc.

AUGUST 12, 2021

Messaging has become a really quick, easy way to engage with brands. “There are all these different mediums you can leverage to interact with people or brands. Meaning, you may start with a message and interacting with a brand right on their website through a messaging platform or through Intercom. We use it, we love it.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

JULY 29, 2024

Userpilot hosts industry-relevant webinars to raise brand awareness. Userpilot organizes the annual “Product Drive” conference. An example of a goal can be increasing brand awareness, driving product expansion , or boosting new feature adoption. Calendly drives its product’s success through viral growth loops.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

The Product Coalition

FEBRUARY 6, 2019

Answer: By carving out time in your crazy schedule to attend at least one of the following top-notch conferences. We’ve handpicked six conferences that are seriously worth that time in terms of quality content and people. First, this conference is essential for keeping a finger on the pulse of the mobile world.

Analytic Tools 60

Analytic Tools Research Software Data Visualization Travel 60

Intercom, Inc.

JULY 9, 2020

“ Atlassian is really at the forefront of agile development and did not only speak a lot of conferences about these topics, but also just drove that whole issue, that whole topic forward. And that’s resulted in more direct visits from people, but also in more brand searches. And that’s really important for SEO.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Mind the Product

JUNE 21, 2019

Influence decision making with evidence, with storytelling, and with your own particular brand of courage. Give him a name. Question orders from above when they are inconsistent, infeasible, or unclear. Make your voice heard. Call out the elephant in the room. Introduce him to your colleagues. Find him somewhere else to stay.

Feedback Software 173

Feedback Software Product Research Consulting Definition 173

Userpilot

JULY 15, 2022

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. The things they say about your brand are often beyond your control. SaaSholic Blog.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Intercom, Inc.

JUNE 19, 2019

And that’s why, when I list off Windows, iOS, Facebook, those are some of the biggest names. Because they have a very significant brand, and they have an audience. And when you partner with that brand and that audience, it rubs off on you. You need to have at least one bigger name in the marketplace to point to.

Marketing 217

Marketing Weak Development Team User Testing Product Research 217

Userpilot

MARCH 30, 2025

E.G. a video conference tool that doesnt require invitees to sign up (but they can see all its unique features and feel compelled to try it). But with retargeting, you can re-engage those users who have already interacted with your brand but havent taken action yet. Including popular names like Hubspot, Atlassian, and Netflix.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

AUGUST 6, 2024

Improve brand engagement by leveraging customer testimonials as social proof and to reinforce loyalty. Customer engagement is all the interactions with your customers along their journey with the product or brand via multiple channels. Engaged customers feel valued and connected to the brand on a deeper level.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Product Innovation Educators

MARCH 4, 2025

Joining us is returning guest, Carmel Dibner, who is a principal and co-owner at Applied Marketing Science (AMS), where she has helped companies uncover critical customer insights to improve products, services, and customer experiences.Before moving to consulting she was in brand management at Unilever.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

NOVEMBER 3, 2022

. “When you’re running a support team, you’re dealing with waves of inflow, and we provide you with the tool to navigate those waves” Liam: I’m fascinated by your name as well. I think the name has worked out quite well for us in being able to build a brand. There are advantages to that, I think.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

APRIL 18, 2019

They noticed that a big design conference was coming to town, and all the hotels were booked. Their names were Brian Chesky and Joe Gebbia, and they had just started Airbnb. Over the past few years, Gainsight has grown its revenue more than 1,000% and increased its customer base with brands such as Adobe and Workday.

Outbound 112

Outbound Customer Experience Education Airlines 112

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. It became clear they werent there for the refreshmentsthey were there to meet each other.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

The Product Coalition

JULY 10, 2023

Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. Doritos Legion of Creators website Whenever a campaign is launched, Doritos fans can create branded content. The purpose is to give customers a voice and to activate the brand’s community.

User Testing 97

User Testing Feedback Software Analytic Tools Data Visualization 97

Userpilot

JUNE 26, 2024

We will also discuss how it can enhance product engagement for your brand. TL;DR A welcome email is the first interaction between a brand and its customer. It gives you a chance to create a good first impression, introduce your brand, and set expectations for the future. Why are welcome emails important?

Onboarding KPIs 85

Onboarding KPIs User Testing Customer Feedback Feedback Software 85

Iteratively Blog

MARCH 15, 2020

It’s one of the ace strategies to market your brand. Especially popular for their nano degrees , Udacity is a popular name. Conferences. #1 Data Natives claims to be the largest conference in Europe. Data folks from across the globe visit the conference to learn about all the latest in the data science world.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Mind the Product

JULY 19, 2019

Even while volunteering for ProductCamp Berlin, I learned that the best sponsor deals were the ones that matched the brand and delivered delight to attendees. Explanations in the name of transparency should always be helpful. Why not focus on the content itself? Collaborative Filtering: When you Have Plenty of User Data.

User Testing 136

User Testing Feedback Software Research Software Data Visualization 136

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. It became a household name during the COVID-19 pandemic. As a result, the COVID-19 pandemic further accelerated Zoom’s growth, making it a household name in video conferencing.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Conferences and events help you keep up with the latest industry trends and develop your network. We find the Product Drive Conference , the Product Folks events, and ProductCon particularly worthwhile.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

AUGUST 30, 2024

The product-focused approach helps you deliver a clear product value proposition, improve your brand image, and demonstrate competitive differentiation. Over time, your audience will begin associating the product’s positive attributes with your brand itself, which leads to increased trust and loyalty. Product-led blog content.

Advertising 105

Advertising Analytic Tools Research Software Data Visualization 105

BrainMates

JUNE 10, 2020

Either they do a lot of work from within the conference room, then generate a giant project plan and build a product without testing it. Want to avoid brand damage? Try creating a sub-brand for testing. During his talk, one of the first things David shared was how common it was for teams to go to one of two extremes.

User Testing 96

User Testing Product Research Testing Research Software 96

The Product Coalition

FEBRUARY 4, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Branding 79

Branding Artificial Inteligence Consulting Messaging 79

Product Talk

APRIL 17, 2024

My teams read all of these books, they do good trainings, they go to conferences, but they were lacking these tiny little details, and, to be honest, even I struggled. I’m also wondering if you can really find a hard line between opportunity space, vision, and strategy because a problem—let me name one.

Product Research 273

Product Research User Testing Data Visualization Research Software 273

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders.

Research Software 86

Research Software User Testing Customer Experience Workshop 86

Business of Software Conference

APRIL 19, 2022

Following their first in-person conference, Business of Software In-Person Europe Conference on 4-5 April 2022 , the lovely people at Quiet Light have a few words to share with our community: Dear BoS fans, We hope you enjoyed the Business of Software conference. Learn how great SaaS & software companies are run.

Messaging 59

Messaging Transportation Naming Branding 59

Userpilot

OCTOBER 15, 2021

You should keep best practices, including focusing on one CTA and design consistency and staying on brand, in mind throughout your campaign. Subject lines shouldn't be clickbaity and should be on-brand, personalized, and contextual. Focus on design consistency and stay on brand. What is a product launch email?

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

Intercom, Inc.

AUGUST 6, 2020

Prashanth: Stack Overflow is just an iconic SaaS brand with such a fantastic mission that has such a broad impact around the world, right? Obviously efficiency is the name of the game there, and people hate being distracted and context switching and not having access to information in real time. Jordan: That’s great.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78