Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Apple differentiates itself through brand image and reputation.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

DECEMBER 18, 2024

Dashboard : Customize the analytics dashboard or choose from pre-built ones to easily visualize and compare key metrics over time. Company & user profiles : Better visualize company/user data for relevant insights into the users engaging with your product. UX analytics FAQs What is analytics in UX?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Dashboard 98

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. This saves companies valuable time and resources.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

JULY 23, 2024

Customer Relationship Management tools that help manage a company’s interactions with current and potential customers. Analytics tools Analytics tools help companies track, analyze, and determine the efficiency of their marketing processes, ultimately helping them optimize efforts and improve decision-making.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? This is where the NPS dashboard comes in. Let’s see how the dashboard can help you extract insights from NPS responses and improve customer loyalty. What is the NPS dashboard? Why do you need an NPS dashboard?

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Userpilot

MAY 20, 2024

Customer advocates drive customer acquisition via WOM , bolster brand reputation and visibility, and can offer valuable insights to improve the product. Examples of customer advocacy programs include brand ambassador or affiliate programs. First, they help you increase your brand visibility and acquire new customers.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Customer Experience 105

The Product Coalition

DECEMBER 23, 2021

And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. Statistics show that retail companies alone neglecting accessibility (blindness) lose almost $7 billion annually compared to their more caring competitors. The revenue aspect also matters.

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Weak Development Team UX User Testing Technical Review 185

Userpilot

APRIL 17, 2024

This enables companies to make informed decisions, tailor products, and improve customer experiences based on a deep understanding of customer needs and trends. and engagement levels companies can gain insights into customer behavior. Analytic dashboards : Keep important metrics at your fingertips with predesigned dashboards.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

JULY 6, 2021

Global customer support lets companies more easily communicate with leads and customers in different countries, giving them a competitive edge over other businesses with limited support. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

UX Planet

FEBRUARY 5, 2025

Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this. Spoiler alert: it worked wonders, demonstrating that when you align your brands digital strategy with your users expectations, you achieve incredible results. Branding also received a fresh coat of paint. Ready to uncover their secrets?

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. There are many SaaS products , but knowing that, how do you choose the best?

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

OCTOBER 28, 2024

Adopt an omnichannel customer engagement strategy Remember the last time you tried reaching out to a company, and they only had email support? This means using the welcome survey discussed above to learn what users expect from your brand. A deep sense of loyalty to your brand ! Finally, recreate the relevant path for new users.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

JANUARY 31, 2024

A good product analytics tool should offer varied features for measuring customer behavior, integration options, data visualization dashboards, and automatic data capture. Analytics Dashboards for Data Visualization : Effective tools should have dashboards that present data. Mixpanel product metrics dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 12, 2024

Tracking the right company activity metrics can help you measure and optimize your company’s performance, driving product growth. TL;DR Company activity metrics are data points that track a company’s progress level toward certain goals and objectives. Book a demo to learn more.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

JUNE 5, 2024

Create custom reports and dashboards. It’s designed for medium-sized and large B2B companies that want to boost their growth rates by improving product adoption and customer retention. Recently, Userpilot launched custom dashboards so you can track all relevant metrics from one place without switching between tools and reports.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JULY 2, 2024

Data-driven companies are 58% more likely to hit revenue goals. It helps companies make smart decisions and optimize operations. Monitor with a churn prevention dashboard to improve retention. It involves gathering and examining data to find trends and patterns that can improve a company’s performance.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Intercom, Inc.

AUGUST 12, 2020

Up until now, companies have had to choose between two broad schools of support tools: Traditional email-based ticketing systems that prioritize efficiency for the business over the quality of the customer experience. Meet our brand new side navigation. More powerful Inbox. Reporting upgrades. But wait, there’s more.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. Companies that are able to effectively analyze and extract valuable insights from raw data have a strong advantage over their competitors. Such companies rely on user surveys and feedback to evaluate user experience. Meet our brand new design. How NPS is calculated.

Data Visualization 74

Data Visualization UX User Testing Customer Experience 74

Userpilot

OCTOBER 26, 2023

What do successful companies do to drive growth ? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. To figure out the big and small gaps your conversational UX needs to bridge, start with all the standard things: deeply research users’ problems, understand the competitive landscape, figure out the constraints, align the work with the larger company strategy, and so on. What’s up?”. “I

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. Consequently, future auto-suggestions get more accurate and consistent with the brand's tone of voice.

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Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Likewise, both playbooks are unique across SaaS companies, accounting for differences in approach, targets, interaction levels, etc. Why is a renewal playbook necessary for a customer success manager?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Intercom, Inc.

DECEMBER 10, 2021

Companies want to do right by their customers, but support teams are always stretched during this time of year and the global supply chain issues are causing an even greater strain for both the support teams and the consumers they’re supporting,” says Des Traynor , Intercom’s co-founder and Chief Strategy Officer.

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Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Zendesk – best customer service platform for enterprise companies Zendesk is a well-known customer service platform for large companies.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 25, 2024

Funnel analysis allows you to: Measure company performance. Optimizing this funnel helps your brand build a strong online presence and offers social proof, leading to improved customer acquisition. Feature engagement dashboard : Monitor key usage metrics and reports in one place. A feature engagement dashboard in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 2, 2021

For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. This performance dashboard lays out all of your metrics in one place to keep you both goal-oriented and accountable to your success metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

FEBRUARY 17, 2022

In this episode, we sat down with Doug to chat about embracing the mojo and creating a brand strategy that connects with the audience and stands out from the crowd. Here are a few key takeaways: You can usually discover the brand’s voice by talking to the passionate, excited, hard-working employees in your company.

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Marketing B2B Branding Data Visualization 209

Userpilot

JUNE 8, 2023

Customer journey analytics is the process of tracking and analyzing customer interactions with the brand and product across all touchpoints in their journey. A customer journey map is a visual representation of the journey with your company, including their interactions, experiences, and emotions. What is customer journey analytics?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

Intercom, Inc.

AUGUST 18, 2021

Here, I’ll share why we decided to revamp our NPS strategy, what survey mechanics proved most effective, and how we’re delivering value by providing actionable customer insights across our company. When it comes to survey timing, again companies are faced with a myriad of options. And how do you treat people in the same company?

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

APRIL 27, 2023

Customer feedback is the information they give you about your product and their experience with your brand. Some common ones are mentioned below: Customer data: information about their jobs to be done , goals, use cases, company size, and everything else that you need to create personalized experiences later on.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Supporting tech.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147