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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Create comprehensive self-service resources to enable users to solve problems independently. Foster an online brand community to increase loyalty and create competitive advantages. Use predictive analytics to identify and proactively address potential churn risks. moment and helps them set up and start using the product.

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create communities around your brand to connect directly with customers. Measure how your customers behave inside your app to improve the customer experience.

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Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

Effective strategies for tertiary onboarding: Introduce users to brand-new features. It begins with the very first interaction a user has with your product or brand (which could be your website, where they see your value proposition), and it stops when they churn. You can use modals for this. Feature tagging in Userpilot.

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15 B2B Customer Experience Best Practices For Driving Sustainable Business Growth

Userpilot

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Why is customer experience important in B2B?

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How to Create an Effective Onboarding Tour That Activates and Retains SaaS Users

Userpilot

As the name implies, a tooltip is used for delivering product insights and removing friction with small contextual hints. You can embed a tooltip that will temporarily appear when they hover over a tab or option. Userpilot enables you to create an in-app resource center and embed your product tour in it. Source: Calendly.