Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Measure how your customers behave inside your app to improve the customer experience.

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 80

Feedback Software Analytic Tools Customer Experience Customer Feedback 80

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 72

Feedback Software User Testing Customer Experience User Friction 72

Userpilot

JUNE 30, 2024

Best tools for product analysts Best tool for Product Analysis ( Userpilot ) : Userpilot gives you insight into your product performance and helps you understand user behavior. Best tool for Product Insights (Mixpanel) : Mixpanel helps you understand your customer experience and find out what works and what does not.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JUNE 12, 2024

Here are five best practices that will get you there: Merge product marketing strategies with customer insights : Use tools to collect user feedback and incorporate it into marketing plans. Understand customers greatly : You can use various CRM tools to understand your customers better. Book a demo to see it in action!

Feedback Software 52

Feedback Software Research Software Analytic Tools Product Marketing 52

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Difficult customers are customers who have become frustrated by your product or tool. Types of Customers in SaaS.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Research Software 89

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Feedback 84

Userpilot

AUGUST 23, 2021

Customer feedback is the key to turning detractors into promoters. Respond to detractor feedback with empathy and personalized support. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. Also, in-app surveys (eg. unsubscribes in the SaaS world).

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. A thank you note to acknowledge users and express gratitude for the feedback.

Product Research 78

Product Research User Testing Feedback Software Customer Feedback 78

Userpilot

OCTOBER 23, 2022

Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS. Track in-app user behavior and eliminate potential roadblocks.

Feedback Software 85

Feedback Software User Testing Customer Feedback Customer Experience 85

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. Usage of a streamlined feedback menu 2. Continuous feedback loop and amazing customer satisfaction rater 4 strategies for ensuring customer success 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

AUGUST 18, 2022

There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. Encourage loyal customers to become brand advocates and offer incentives for their efforts.

User Testing 87

User Testing Customer Experience Customer Feedback Feedback Software 87

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. Aetna had challenges in terms of understanding its brand value outside of just being an insurance company,” explains Etugo Nwokah, Chief Product Officer at WellMatch, an Aetna business unit.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. Aetna had challenges in terms of understanding its brand value outside of just being an insurance company,” explains Etugo Nwokah, Chief Product Officer at WellMatch, an Aetna business unit.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Userpilot

JUNE 27, 2024

You also learn how to use product research tools. As a product analyst, you’ll need tools that specifically support your responsibilities in collecting product insights. Best tool for Product Insights (Mixpanel) : Mixpanel helps you understand your customer experience and find out what works and what does not.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. That’s why LendingTree leverages Alpha’s rapid consumer feedback platform to prioritize their product roadmap and avoid spending up to eight weeks building features that don’t move the needle.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. That’s why LendingTree leverages Alpha’s rapid consumer feedback platform to prioritize their product roadmap and avoid spending up to eight weeks building features that don’t move the needle.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

The Product Coalition

MARCH 29, 2018

Our solution uniquely solves the problem. The fewer competitors offering solutions, the better. It’s easy to quantify the ROI of our solution. Companies buy solutions they believe will drive incremental revenue, reduce costs, improve customer satisfaction, or improve employee productivity. Doing it all yourself?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Mind the Product

FEBRUARY 13, 2018

case study ). Integration into the Internet of Things: we took a brand of industrial ovens for canteens and restaurants online and made them part of the Internet of Things. For example, the used car platform could offer the data product “Estimating price of used car” to support the decision “Setting a selling price”.

Data Visualization 98

Data Visualization Product Research User Testing Reporting Tools 98

Surya Suravarapu

FEBRUARY 27, 2020

Alan Klement 's book When Coffee and Kale Compete is a huge step forward that brings some clarity, explains key concepts with case studies, asks some provocative questions, and helps in further investigating for all the curious minds out there. The users themselves, if they can, may build new solutions: the DIY types.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

The Product Coalition

SEPTEMBER 8, 2022

I thought we were in good shape, given that this was the next release of an existing software product. In the software or digital world, it’s about managing code, the product, through the steps of its lifecycle from ideation to sunset. This includes activities ranging from branding to operational readiness to brand review.

Software Review 110

Software Review Product Research Onboarding KPIs Government 110

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. A lot has changed since the 80s, especially technology.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

So CEO Jeff Dailey convened a group of superstars from within Farmers to operate independently, to develop products and services tailored for modern consumers, and to do so without disrupting the core Farmers system, processes, products or distribution model. A lot has changed since the 80s, especially technology.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 139

Feedback Software Customer Feedback User Testing Data Visualization 139

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

DISQO

MAY 1, 2020

The firm conducted two customer sentiment studies with 500 U.S. adults to see how QSR consumers are responding to COVID-19 , how QSR brands should communicate during the pandemic and adapt their service models, and how users are changing the way they interact with QSRs. appeared first on Feedback Loop.

User Testing 52

User Testing Research Software Feedback Loop Reporting Tools 52

DISQO

MAY 1, 2020

The firm conducted two customer sentiment studies with 500 U.S. adults to see how QSR consumers are responding to COVID-19 , how QSR brands should communicate during the pandemic and adapt their service models, and how users are changing the way they interact with QSRs. appeared first on Feedback Loop.

User Testing 52

User Testing Research Software Feedback Loop Reporting Tools 52

DISQO

JULY 6, 2020

The company used tools like Zillow and StreetEasy — which brokers or landlords can use to advertise ‘deposit-free’ units — to help Rhino understand the moving and living experiences of the millennial audience. But those tools cast too wide a net. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

The company used tools like Zillow and StreetEasy — which brokers or landlords can use to advertise ‘deposit-free’ units — to help Rhino understand the moving and living experiences of the millennial audience. But those tools cast too wide a net. And what they learned helped to clarify their brand story, messaging, and website.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Four methods for gathering VoC feedback. A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback. 12 VoC best practices.

User Testing 85

User Testing Data Visualization Customer Feedback Customer Experience 85

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 104

User Testing Framework Feedback Software Onboarding KPIs 104

Userpilot

NOVEMBER 20, 2022

Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made.

Customer Experience 81

Customer Experience User Testing Embedded Analytics Customer Feedback 81

Userpilot

MAY 26, 2024

How to leverage them to drive more growth in your SaaS? In this article, we’ll explore what funnels are in marketing and how understanding both the marketing and sales funnel is crucial for driving growth in SaaS. Stages of the Funnel : Top of Funnel (TOFU) : Awareness stage where potential customers first encounter the brand.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Act on their feedback, then close the feedback loop by notifying them of the changes.

Customer Experience 86

Customer Experience B2B User Testing Customer Feedback 86