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Decoding Amazon’s Working Backwards Process [Book Review]

NextBigWhat

This is where the book Working Backwards ( officially launching Feb 18th) makes its mark! The book, Working Backwards walks you through the launch of some of the iconic Amazon products including Kindle, Amazon Prime, Amazon Echo and Alexa, and AWS (and of course, Fire Phone too). What’s the biggest takeaway from the book?

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Book Review – Exponential – Azeem Azhar

Business of Software Conference

Book Review – Exponential – Azeem Azhar. I’ve been super-privileged to have just read an advance copy of Exponential , Azeem’s new book, published September 7. I’ve been super-privileged to have just read an advance copy of Exponential , Azeem’s new book, published September 7.

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In Pursuit of the Checkered Flag: The Challenge of Developing a Driverless Race Car System

Product Management Unpacked

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. All our teams are writing the book on autonomous racing. Mid-summer test.

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My 2021 Book Recommendations

The Product Coalition

This year I developed a new reading approach, in which I read several books in parallel, usually from different topics. It is an exercise in centralized power used to overcome the natural workings of a system. This book changed the way I listen to people. This book changed how I listen to my partner, kids, and co-workers.

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Two Development Team Configurations I Lobby Against

Mironov Consulting

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This " Code creators own quality.*  Here’s my thinking. [1]  It’s turtles all the way down.  So

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Product in Practice: Getting Value Out of In-App Surveys Takes Iteration

Product Talk

Your schedule may already be double-booked and you might already feel like there’s no room to add discovery to your workload. This meant that they could attach information like the user ID to the Typeform page and review it as part of the responses users provided. Tweet This This can sound overwhelming.

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Your guide to a successful live chat support implementation

Intercom, Inc.

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.