Userpilot

MAY 29, 2024

He is the author of the best-selling books “Hooked: How to Build Habit-Forming Products” and “Indistractable: How to Control Your Attention and Choose Your Life.” Nir Eyal books product professionals should read The majority of people recognize Nir from his bestselling books. Userpilot flow builder.

Books 96

Books Research Software User Testing Customer Experience 96

Intercom, Inc.

JUNE 7, 2022

This can involve calls, emails, targeted messages, and other highly personalized one-to-one outreach. Use targeted messages to share relevant content or case studies that can help to persuade prospects and move them further down the funnel. A quick chat with six messages made them 250% more likely to convert. The takeaway?

Inbound 245

Inbound Customer Communications Research Software Data Visualization 245

Product Talk

MAY 15, 2024

Your schedule may already be double-booked and you might already feel like there’s no room to add discovery to your workload. You had to keep an eye on which pop-up messages were enabled, otherwise users would get several in a row.” Tweet This This can sound overwhelming. We hope that today’s Product in Practice will change your mind.

Product Research 299

Product Research Feedback Software Analytic Tools User Testing 299

Product Talk

JANUARY 24, 2024

Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview. He sends one follow-up message to anyone who doesn’t respond to his first message. However, Ben shares that it’s taken time to refine his messaging for this type of outreach.

Research Software 242

Research Software Feedback Software User Testing Customer Experience 242

Product Talk

NOVEMBER 8, 2023

I’ve designed my business to allow plenty of time for reading books, articles, interviews, etc. Tweet This I was very intentional about including the word “habits” in my book title, Continuous Discovery Habits , because I wanted to emphasize the fact that anyone can make small changes in their behavior to get better at discovery.

Product Research 243

Product Research Research Software Analytic Tools Books 243

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. Book a Google Meet call with in-store experts.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Folding Burritos

JANUARY 25, 2018

If we stop to think a little bit about our internal communication strategy we can be both more effective in getting the message through, and reduce the amount of time we spend on this (having specialized communication tools for PMs would help even further, but I’m working on that ). The communication dimensions. What’s next?

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Roman Pichler

FEBRUARY 4, 2019

Most people do not listen with the intent to understand; they listen with the intent to reply,” wrote Steve Covey in his book The 7 Habits of Highly Effective People. It can therefore be tempting to glance at your phone or smart watch to see if an urgent message has arrived while listening to someone.

Customer Experience 309

Customer Experience Information Books Positioning 309

Sachin Rekhi

MARCH 14, 2020

In the book, they cover everything they have learned from their experience, including why remote work is good for a company, how to hire for remote work, collaborating effectively, managing remote workers, and more. I wanted to share five such tips I took away from the book. Build a personal routine. Change your scenery.

Books 200

Books Messaging Naming Presentation 200

Intercom, Inc.

DECEMBER 2, 2019

There are a lot of different ways to interact with your visitors and customers using Intercom, and we know from your feedback that sometimes it could be hard to choose the most appropriate variety of message to use. There are no longer “visitor auto messages” or “user auto messages”. Answer Bot for ongoing messages.

Outbound 38

Outbound Customer Experience Customer Feedback User Testing 38

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. Beginning in 2015, we expanded beyond regular blog posts to publish books containing our insights and opinions.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Product Talk

FEBRUARY 2, 2022

It’s hard to take a whole book or a six-week class and instantly download that into all my coworkers’ brains, so it’s been an education process as well, but every time I introduce a new piece of it, it seems to catch on really quickly, and their response is, ‘Oh right, this makes a lot of sense!’”. This isn’t always an easy or simple process.

Product Research 263

Product Research User Testing Engineering Testing 263

Roman Pichler

AUGUST 16, 2022

This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues. Empathy entails a warm-hearted, open, and kind attitude. Cultivate Curiosity and Open-mindedness. What did I learn?

Product Manager 298

Product Manager Product Management Product Research Customer Experience 298

Product Talk

AUGUST 16, 2023

Yes, all of the content we create—whether it’s this blog, the Product Talk Academy courses , the community , or the Continuous Discovery Habits book—focuses on the various facets of continuous discovery. They decided to make a few changes to the messaging to increase the likelihood that CDH community members would participate in interviews.

Product Research 178

Product Research Weak Development Team User Testing Customer Experience 178

The Product Coalition

MARCH 9, 2021

Typical Features of a Taxi App Booking Rides This section is the most important because it is what defines the taxi app as it is. Users should have an opportunity to book the ride just in a couple of seconds, without the necessity to provide a lot of details. Messaging, ratings & reviews, booking history.

Reporting Tools 168

Reporting Tools Weak Development Team Development Technical Review 168

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. With his latest book, Staff Engineer , Will is hoping to answer all of these questions. Since we last spoke to you, you’ve published not one but two books. What is a staff engineer?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. They might be: Your checkout. A pricing page.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Intercom, Inc.

APRIL 6, 2020

So far they’ve provided over 882 days of bookings to NHS or emergency service staff & volunteers. Using Messages , Inbox , Articles , and Resolution Bot , Hiyacar has handled almost 100,000 new conversations through Intercom in the last two years.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Intercom, Inc.

AUGUST 22, 2019

I used to write books for IBM. I was doing marketing and search engine optimization, and I read Kristina Halvorson’s book, and it was one of those mind-blowing moments.I She has a whole book about it called, appropriately enough, Content Design , and it’s just brilliant. It’s really that simple.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

The Product Coalition

OCTOBER 26, 2021

I got this message as part of a Facebook discussion on the role of the product leader. That’s when you know that the message has truly sunk. Share Your Confusion Sometimes, as part of this process, you’ll get contradicting messages from your peers, your team, or your boss. I am burning out.” It can only help everyone align.

Leadership 159

Leadership Messaging Customer Experience Travel 159

Intercom, Inc.

DECEMBER 12, 2018

Demandbase enables companies to deliver personalized online ads to specific people at specific companies across the web while refining the message to try to convert them into customers. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer. The fact is, buyers today have all the power.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

SEPTEMBER 10, 2020

That experience led to his bestselling book, The Sales Acceleration Formula. I think that’s message-market fit. For example, Slack might measure this as 75% of customers sending 2,000 team messages within 30 days, or for Dropbox it could be 85% of customers backing up their files within one hour. Mark couldn’t disagree more: .

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Productside

DECEMBER 3, 2024

Tailor communication: Know your audience and adapt your message. Michelle: Its all about customizing your message. There are so many great books and resources out there. Key Takeaways from Michelle Felice-Steele Stay curious: Always be learning and asking questions. How do you navigate those relationships?

Data Visualization 156

Data Visualization Customer Feedback User Testing Reporting Tools 156

Intercom, Inc.

MARCH 3, 2022

Liam: The book is called Product-Led Onboarding: How to Turn New Users into Lifelong Customers. There are some books, like Atomic Habits by James Clear or Tiny Habits by Dr. BJ Fogg, about building good habits like running and being healthy. I’m using the word “promise,” but this is positioning and messaging.

Customer Experience 156

Customer Experience User Testing Marketing Data Visualization 156

Intercom, Inc.

AUGUST 12, 2021

Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. At Intercom, we use the term conversation to describe our messaging tickets.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Lenny Rachitsky

NOVEMBER 24, 2024

If they read your message and think, “That’s interesting,” you’re already halfway there. Always try to book the next call while you’re still on the phone. Ensure that you’re talking to the right people with the right message about a problem they actually care about solving.

User Testing 116

User Testing Product Research Customer Feedback User Friction 116

The Product Coalition

JANUARY 25, 2024

While conversational chatbots can handle general inquiries and casual conversations, transactional chatbots are designed to achieve specific objectives, such as booking a hotel room or ordering a pizza. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Roman Pichler

APRIL 5, 2022

The following list shares sample rules, which are based on my book How to Lead in Product Management : Always have cameras turned on in online meetings and mute yourself if you don’t speak. Do not engage in side-conversations and don’t answer messages on your electronic devices. Silence phones and other devices; disable notifications.

Weak Development Team 287

Weak Development Team Product Manager Product Management User Testing 287

Intercom, Inc.

FEBRUARY 2, 2022

We can all relate to anticipation of an upcoming film – from the announcement that your favorite book is becoming a screenplay, to the cast of the latest James Bond. Welcome feedback and gather perspectives from the audience, whether through a form, a listening tour, or direct messages.

Data Visualization 220

Data Visualization User Testing Technical Review Magazine 220

Product Talk

FEBRUARY 8, 2023

Benedikte would set a rule for a message to pop up in the bottom corner when a customer navigated into a specific page in the app, so that she could target her question to something they were actively looking at. For booking interviews, Benedikte first ran a Sean Ellis survey from Intercom using the Survicate integration.

Research Software 195

Research Software Feedback Software Analytic Tools Customer Communications 195

The Product Coalition

AUGUST 10, 2021

She offered to drop you home after you tried very hard to book a cab. This means not through customer service, or Contact us vague messaging. But even the happiest and friendliest of friends sometimes fail when they need to deliver not-so-happy message. Find that creativity and deliver messages to cause minimum damage.

Customer Experience 158

Customer Experience User Testing Customer Feedback Feedback Software 158

The Product Coalition

JANUARY 16, 2022

Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. set simple rules ( e.g. leverage email for non-urgent communications, instant messaging for urgent messages, & meetings for decision-making) and get alignment from your team to follow them.

Product Manager 167

Product Manager Product Management Document Leadership 167

Product Talk

NOVEMBER 17, 2021

With each person, the message got a little more distorted. This means that by the time it gets to the engineers, the message is unrecognizable. This is why in my book Continuous Discovery Habits , I encourage teams to visualize their thinking with each habit. With each hand-off, we lost context and nuance.

Product Research 257

Product Research User Testing Customer Experience Feedback Software 257

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. That was in my book, Youtility. I wrote that book, geez, eight or 10 years ago.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Product Talk

SEPTEMBER 18, 2024

It inspired me to write my book. And by email—simply copy and paste the following message: Hi friends and colleagues, I just participated in the Continuous Discovery Habits Benchmark Survey. This has been our North Star metric. It has guided our work. It’s what motivates me to launch new courses and refine our existing lineup.

Product Research 178

Product Research User Testing Customer Feedback Testing 178

Roman Pichler

JANUARY 8, 2019

Such a map visualises the steps users take and any issues they encounter like waiting, delays, and errors (as I explain in more detail in my book Strategize ). A great way to leverage the data you’ve collected and discover improvement opportunities is to create a consumption map.

Product Research 221

Product Research Customer Experience User Testing Analytic Tools 221