Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

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User Testing Customer Experience Product Research User Experience 97

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Product Innovation Educators

JANUARY 17, 2022

Collecting data at every touchpoint and simplifying the user experience would be a huge effort for old insurance companies. We collect behavior data and customer feedback to improve the user experience. We collect data as users read explanations and use that to optimize how we present information.

Feedback Software 260

Feedback Software Data Visualization Customer Feedback Customer Experience 260

Alchemer Mobile

FEBRUARY 21, 2025

This blog references our new e-guide, titled The Complete Guide to CX Transformation . Product Teams For product teams, open text analysis helps shape a customer-focused product roadmap that not only addresses user concerns but also improves engagement and drives revenue. How can we improve the user experience?

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Customer Feedback Feedback Software User Testing Data Visualization 113

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

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User Testing Customer Experience Research Software Customer Feedback 296

Roman Pichler

DECEMBER 4, 2023

To put it differently, if the business goal is wrong, you are likely to determine the wrong opportunities and discover the wrong features and user experience. This will enable you to take the next steps and determine the right solution—the right product features, user experience, technologies, and software architecture.

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Product Research Product Strategy Strategy Research Software 324

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Clear visual elements contribute to a better user experience. A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Alchemer Mobile

MAY 17, 2022

Every year, we publish a blog post on the top mobile in-app feedback tools. Apptimize , an Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens.

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Feedback Software Research Software User Testing Reporting Tools 246

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data. What do you think?

Data Visualization 62

Data Visualization User Testing Customer Feedback Product Research 62

Mind the Product

AUGUST 29, 2019

’ , the role sits at the intersection of user experience (UX), tech, and business. This blog post has been prepared solely for informational purposes. The blog post does not constitute an offer to sell or the solicitation of an offer to purchase any security.

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The Product Coalition

JUNE 30, 2021

In this blog post, I will share the step-by-step guide to building an online marketplace. This way, you will bring your customers a more personalized user experience. The thing is that users will be searching for narrowly defined goods on your e-commerce website. such names as Amazon, Etsy, or eBay are on everyone’s lips.

Feedback Software 158

Feedback Software Customer Experience Data Visualization Customer Feedback 158

Intercom, Inc.

FEBRUARY 16, 2021

Read product blogs to help you expand your understanding of design rationale. Uber’s interface provides the user with animation, gamification, and visuals to engage and inform them as they wait for your ride. Here are a few tips for developing this style of critical design thinking: Question everything. Steal it before you need it.

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User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

DECEMBER 11, 2023

Elevated user experience: AI streamlines operations and boosts efficiency in content creation, significantly elevating the user experience. The ability to produce personalized content fosters enhanced customer interactions, contributing to a more satisfying and engaging user experience.

Data Visualization 139

Data Visualization Artificial Inteligence Analytic Tools Research Software 139

UX Planet

MARCH 3, 2025

Adding personal elements like a unique bio, testimonials, or a blog helps build a connection. Content Organization: Well-structured courses and easily navigable modules improve the learning experience. Categorization & Tags: Organizing content with clear categories and tags enhances discoverability and user experience.

Reporting Tools 57

Reporting Tools Magazine Software Review Customer Experience 57

Product Management University

MAY 1, 2020

” “The user experience is too cumbersome.” What parts of the user experience are cumbersome and why? This is where you can expect customers to say things like… “We don’t know why and need a solution to help us figure it out.” Why is post sale communication/support lacking?

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Customer Experience Webinar User Experience Definition 200

Product Talk

DECEMBER 15, 2021

Richard Simms, Senior User Experience Designer at SEEK Learning. Richard has been designing digital experiences since 2005 across broadcast, websites, and mobile apps. He started his current role as Senior User Experience Designer at SEEK Learning in August 2021. Other Resources to Check Out.

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Product Research Customer Experience Research Software Reporting Tools 223

Userpilot

JULY 20, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Let’s dive in!

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Data Visualization Analytic Tools Research Software Feedback Software 94

Sachin Rekhi

JANUARY 26, 2020

The most valuable key results measure meaningful user or business outcomes as opposed to simply the output of one's work. For example, "publish 15 blog posts" is a useful key result, but you'd also want to pair it with a key result that speaks to the outcome you hope to drive from publishing these blog posts.

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Customer Experience User Testing Weak Development Team Customer Feedback 213

Product Talk

FEBRUARY 14, 2024

We were so inspired by Tali’s enthusiasm that we just had to share her story here on the Product Talk blog. That exercise helped us sharpen our prioritization and give more nuance to the general idea that we should ‘improve the user experience.’” Do you have your own Product in Practice you’d like to share?

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Analytic Tools Research Software Product Research User Testing 273

Mind the Product

FEBRUARY 12, 2019

The design, user experience, and agile communities have all evolved from a role and a skillset to something bigger. User experience has gone from being a job to a requirement for any product. We can learn from our peers and communities that have already made such a transition.

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Product Management Product Manager Customer Experience Management 192

UserVoice

JULY 28, 2017

Kerry Rodden, a User Experience Researcher at Google says in a blog post on Google Ventures’ blog. Stay focused on the metrics that are closely related to your goals to avoid unnecessary implementation effort and dashboard clutter.” Engagement Metrics Help you Solve for “Why?”. “A

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Mind the Product

FEBRUARY 16, 2021

Accessibility and Inclusion – Guiding Points for Product People blog post. * Visit The Product Experience homepage for more information and more episodes! Links mentioned in this episode. Follow Jonathan on LinkedIn and Twitter , and his work with Hassell Inclusion. The Web Content Accessibility Guidelines (WCAG). *

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Product Research Customer Experience Feedback Software User Testing 218

Mind the Product

JANUARY 23, 2020

33% of millennials trust a blog review for their purchases. Only about 1% of millennials trust adverts, yet 33% of them are willing to trust a blog review for their purchases, according to Big Commerce. Needless to say, the way we test, build, market, and iterate on our products is different in an influencer-driven world.

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User Testing Marketing Reporting Tools Product Research 168

Userpilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. In this blog, Ill break down five mobile app optimization strategies that will help you. It ensures faster load times, intuitive navigation, and a smooth user experience. What is mobile app optimization?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. The company also leveraged data analytics to personalize recommendations and improve the user experience.

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Analytic Tools Entertainment Customer Experience Data Visualization 117

The Product Coalition

OCTOBER 8, 2023

User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. The user experience encompasses how users interact with the platform, access predictions, and customize their settings. A seamless and enjoyable user interface encourages user retention.

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Data Visualization Reporting Tools Feedback Software Customer Feedback 143

Userpilot

JULY 8, 2024

Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Like blog posts, whitepapers, eBooks, or video tutorials. To help your users find it, optimize it for search engines and distribute it across other channels , like social media.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MAY 23, 2022

In this blog, I will consider a hypothetical scenario?—? Let's assume that for the scope of this blog we are only facing the said issue on the drivers’ side cancellations. Any user experience research data that can help us answer this? What kind of cancellations are we talking about?

Research Software 155

Research Software Product Management Product Manager Product Research 155

The Product Coalition

SEPTEMBER 29, 2020

This could involve writing an eBook, starting a blog, giving a talk, taking part in an AMA, or building your own side project. When talking to your UX designer , remember that they care more deeply about the user experience than how many pitches the sales team makes. Be a keeper of the vision. Check out our certifications here.

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Product Management Product Manager Data Visualization Weak Development Team 187

Userpilot

JULY 27, 2024

Within SaaS companies, product-led SEO involves creating content like blog posts, feature pages, and case studies that showcase the product’s benefits and solutions while implementing SEO best practices. Other strategies involve encouraging user reviews and offering free trials or freemium versions.

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Analytic Tools Research Software Data Visualization Customer Experience 103

Userpilot

MARCH 9, 2025

Usability testing: Observe users as they interact with your product to identify usability issues and collect feedback on user experience. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. For example, are you trying to validate a new product idea ?

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Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

APRIL 3, 2024

Gather user data from multiple sources to learn more about customers’ pain points. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Follow these seven steps to build a resource center that provides valuable support and enhances user experience. Checklists.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

DECEMBER 12, 2018

Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. WordPress lets users build everything from blogs to full-blown websites with 100s of themes to choose from. WordPress – CMS. In fact, WordPress powers over 32% of all the websites on the Internet.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

OCTOBER 21, 2021

Three blog posts to share what I wished I knew when starting out in my Product journey. Providing insights and tips & tricks to get your… Continue reading on Product Coalition ».

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Positioning Product Management Product Manager Blog 150

UX Planet

DECEMBER 18, 2023

Whether you’re a seasoned designer looking to stay ahead of the curve or someone taking the first step into the captivating world of user experience, these recommendations are tailored to inspire, challenge, and ultimately, elevate your skills. Best Resources : Check out the following resources for learning new design skills.

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Certifications Customer Experience Software Review Systems Review 98