Userpilot

SEPTEMBER 21, 2022

This proactive support system improves the customer experience, which increases customer retention. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. What are essential features to look for in knowledge base tools? Self-service portal.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. Messages—for in-app communication.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JANUARY 21, 2022

Channels to distribute your software release notes. But that doesn’t mean good release notes should be just a one-way direct line, broadcasting a message. In-app release notes: the best way to reach users with your message in a timely and contextual way (use different types of UI patterns , like modals and tooltips ).

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98