Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Product Assistants are essential in guiding product development and enhancing software solutions.

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Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for head of products, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Without further ado, let’s get into it!

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Userpilot

AUGUST 28, 2024

TL;DR A product assistant in the SaaS industry supports product managers by conducting market research , analyzing user feedback, and coordinating with cross-functional teams. Use tools like Trello or Asana to manage your workload efficiently, ensuring that nothing falls through the cracks. Let’s get started!

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Userpilot

AUGUST 28, 2024

Customer Feedback : Actively seek and use customer feedback to improve the product and support processes. Looking into tools for product support specialists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

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Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

NOVEMBER 3, 2022

There are two main types of knowledge bases: external (for customers) and internal (for employees). Knowledge management is the process of gathering, storing, and distributing information. A good knowledge management process is essential to succeeding with self-service support. Courses (mostly for complex tools).

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Analytic Tools Feedback Software Customer Communications Data Visualization 86

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

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Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JUNE 26, 2024

In this article, we will outline the typical journey for a user acquisition specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Starting a career as a user acquisition specialist requires understanding the key steps, skills, and experiences needed for success.

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Userpilot

JUNE 17, 2021

It’s wise to create different demo content for different customer segments, and to ensure that the content is as educational as possible. If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. For example: Made up project data for a project management tool.

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Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

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Analytic Tools Data Visualization Feedback Software Customer Communications 86

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

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Feedback Software Research Software Analytic Tools Data Visualization 92

Alchemer Mobile

JUNE 20, 2019

Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well. If you notice that negative reviews result from your customers’ failure to properly set up or use your products and services, you have to do something about it. Encourage Online Reviews.

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Userpilot

MAY 26, 2021

If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Product Onboarding can be equated with educating your customers about how to get the most out of your product. Test and iterate.

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Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

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Analytic Tools Feedback Software Customer Communications Customer Experience 92

The Product Coalition

MARCH 24, 2018

They all have a different level of knowledge about the market, they all have different ways of describing their problems and different ways on looking for a solution for their problem. But they are all potential customers and you need a strategy of how you’ll get in touch with them. ?? Behaviors: Searching “What are bots?”,

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Userpilot

SEPTEMBER 29, 2022

Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. Provide proactive support and ongoing education with a resource center. What is customer engagement? A good customer engagement strategy has measurable KPIs and is always updated based on the performance data.

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Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JANUARY 23, 2023

Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value. Product education shouldn’t end after onboarding – keep sending out relevant in-app messages that encourage users to try out new features.

Customer Experience 87

Customer Experience User Testing Feedback Software Customer Feedback 87

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Sephora grew mobile sales by 167% by paying attention to customer expectations. Approach the ideal users.

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Userpilot

AUGUST 28, 2024

Embarking on a career as a head of product involves a combination of education, skills development, and practical experience. Certifications in product management or agile methodologies can also be beneficial. Heads of product utilize various tools to streamline their work. Looking into tools for heads of product?

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Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

NOVEMBER 16, 2021

In-product messaging displays to your customer inside your product while they are using it. The immediacy and relevancy of in-app communication means that it’s a powerful tool for your product marketing department. However, messaging software like Zendesk and LiveChat make this super easy in 2021. User onboarding.

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Feedback Software Messaging Onboarding KPIs Customer Communications 83

Userpilot

FEBRUARY 4, 2023

This is the difference between reactive versus proactive (patching existing issues before customers encounter them) support. Thank your users In addition to providing a better service than all the competing businesses out there, it’s also important to thank customers for choosing your company as their service provider.

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User Testing Customer Experience Customer Feedback Feedback Software 73

Userpilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. You can do it by: Creating product-led content , like blog posts, guides, and videos.

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Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

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Analytic Tools Feedback Software Reporting Tools Customer Experience 81

Product Talk

JANUARY 31, 2024

. – Tweet This For today’s Ask the Community, we asked members of the Continuous Discovery Habits community to share a story about where they went wrong when they first started their continuous discovery journey. Let’s dive in!

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Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

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Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. The golden rule of conversational UX is to always keep the dialogue natural. What is conversational UX?

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Analytic Tools Customer Communications UX Customer Experience 78

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. Userpilot is an alternative product adoption platform with better analytics and feedback features.

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Data Visualization Embedded Analytics Analytic Tools Feedback Software 79

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Are you all caught up?

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Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

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Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Usersnap

FEBRUARY 14, 2020

Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their response in a spreadsheet that has little to no structure. To avoid running into these sorts of issues when picking a feature request tool, keep these tips in mind. Look For A Customer-Friendly Interface.

Feedback Software 52

Feedback Software Data Visualization Customer Communications User Testing 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? In today’s blog post we’ll give you tips on how to nail your product marketing interview. The amount of responsibilities you'll have as a product marketing manager depends on how product-led the company is.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Research Software Product Marketing 85

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. You can check out my full slide deck and blog post below. Put a robust communications strategy in place.

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Userpilot

FEBRUARY 26, 2023

As a result, you’ll see improved trial conversion rates, customer satisfaction, revenue per customer, and lower churn. Remember, every new user could be a future product champion : Digital customer engagement trends to stay on top of Every digital customer engagement platform, channel, and strategy is ever-evolving.

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Feedback Software Analytic Tools Data Visualization Customer Experience 83

Userpilot

JULY 7, 2022

How do you manage customer interactions across all aspects of your product and ensure users are happy and satisfied? It all begins by understanding your customers and the different ways they communicate. Positive customer interaction can reduce churn, and foster customer loyalty and referrals.

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Feedback Software Customer Experience Customer Feedback User Testing 81

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? In today’s blog post we’ll give you tips on how to nail your product marketing interview. The amount of responsibilities you'll have as a product marketing manager depends on how product-led the company is.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? In today’s blog post we’ll give you tips on how to nail your product marketing interview. The amount of responsibilities you'll have as a product marketing manager depends on how product-led the company is.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Gainsight

JULY 14, 2020

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? If you needed to get important information to your users, it was likely buried under all of these communications. Enable quick onboarding. Capture user sentiment.

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Feedback Software Strategy Customer Feedback Customer Experience 52

Gainsight

APRIL 17, 2019

A complete in-app engagement strategy requires two things: technology and structure. Technology is necessary to deploy the in-app engagements and a framework, like the one below, will help you map out when, where, and how often your engagements should occur. Educational: Learning opportunities, webinar announcements.

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Feedback Software Customer Experience Customer Communications Customer Feedback 76