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Best Resources for Retention Specialists

Userpilot

To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement. HubSpot : The HubSpot blog is a well-rounded resource that covers various aspects of customer retention, from inbound marketing to customer service.

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Best Resources for Customer Success Analysts

Userpilot

To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot, Gainsight), blogs (Userpilot, Gainsight), and podcasts (The Customer Success Podcast). Best blogs for customer success analysts These blogs offer regularly updated content on customer success best practices , case studies, and industry news.

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How to Become a Product Marketing Manager [+Tools and Resources]

Userpilot

Certification : You will then need to get certified as a product marketing manager. The main certificates include the Meta Marketing Professional Certificate, Certified Digital Marketing Professional (CDMP), and others. Certification : You will then need to get certified as a product marketing manager.

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How to Become a Customer Insights Manager [+Tools and Resources]

Userpilot

Best tool for inbound marketing and sales – HubSpot : HubSpot offers a suite of tools for marketing, sales, and customer service. CompTIA Analytics Analyst (CSA+) : This certification validates your foundational knowledge of data analysis concepts, data mining, and data visualization.

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How to Become a Growth Product Manager [+Tools and Resources]

Userpilot

Lastly, to further cement your growth product management credentials, consider pursuing suitable certifications. For example, Google Analytics Certification by Google Analytics Academy and Product Management Certification by Product School are both highly valued. What skills should a growth product manager have?

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How to Become a Retention Specialist [+Tools and Resources]

Userpilot

Supplement this with online courses or certifications, and consider internships to gain practical experience. Online Courses and Certifications : Platforms like Coursera, Udemy, and LinkedIn Learning offer retention specialist courses and certifications.

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Best Resources for Customer Engagement Managers

Userpilot

To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot Events, BrightTALK), blogs (Userpilot Blog, The Help Scout Blog), and podcasts (The Jasons Take On). Change Management Certifications : (Prosci, APMG, etc.)