The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. Interaction friction.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

JANUARY 9, 2023

Practical tips and examples of onboarding designed by some top SaaS brands. An onboarding screen is an introductory screen a user sees when they open a new app for the first time. Onboarding screens typically consist of quick walkthroughs, tooltips, or other UI elements and end with the user taking key steps in the product.

Customer Experience 98

Customer Experience Analytic Tools Research Software Data Visualization 98

The Product Coalition

JUNE 30, 2021

In this blog post, I will share the step-by-step guide to building an online marketplace. This way, you will bring your customers a more personalized user experience. The thing is that users will be searching for narrowly defined goods on your e-commerce website. such names as Amazon, Etsy, or eBay are on everyone’s lips.

Feedback Software 158

Feedback Software Customer Experience Data Visualization User Testing 158

Product Management University

MAY 7, 2020

User Experience and Brand Perception Are One and the Same. I always knew user experience and brand perception were joined at the hip but didn’t fully realize how it plays out when there’s no human interaction with customers. Here are my three big takeaways.

Certifications 147

Certifications Customer Experience User Testing Travel 147

UX Planet

MARCH 3, 2025

Key Design Considerations: Personal Branding: Clients hire people, not just work. Adding personal elements like a unique bio, testimonials, or a blog helps build a connection. Content Organization: Well-structured courses and easily navigable modules improve the learning experience. Example Websites: Coursera Khan Academy 6.

Reporting Tools 57

Reporting Tools Magazine Software Review Customer Experience 57

The Product Coalition

SEPTEMBER 29, 2020

Think about your personal brand Everything you do as say, especially in front of the people you work with day-to-day, affects their opinion of you. Many product people like to increase their credibility by working on their personal brand. This article was also published on The Product Management Blog. Be a keeper of the vision.

Product Management 187

Product Management Product Manager Data Visualization Weak Development Team 187

Intercom, Inc.

APRIL 12, 2018

We also cover why Dribbble has remained invite-only, how grassroots events have grown the Dribbble brand, and much more. Dribbble team page for the Intercom Brand Design Studio. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

JULY 8, 2024

TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. Like blog posts, whitepapers, eBooks, or video tutorials.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

MARCH 7, 2022

Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . According to a PWC study , customers are willing to pay a premium for products from brands that offer a better customer experience. .

Customer Experience 138

Customer Experience User Friction Data Visualization Customer Satisfaction 138

The Product Coalition

DECEMBER 11, 2023

Elevated user experience: AI streamlines operations and boosts efficiency in content creation, significantly elevating the user experience. The ability to produce personalized content fosters enhanced customer interactions, contributing to a more satisfying and engaging user experience.

Data Visualization 140

Data Visualization Artificial Inteligence Analytic Tools Research Software 140

Sachin Rekhi

JANUARY 26, 2020

The most valuable key results measure meaningful user or business outcomes as opposed to simply the output of one's work. For example, "publish 15 blog posts" is a useful key result, but you'd also want to pair it with a key result that speaks to the outcome you hope to drive from publishing these blog posts.

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Intercom, Inc.

JULY 9, 2020

Even outside of the agency that I started in, just like keeping a broad network and talking to people about how they do things, what they learned and sharing your lessons as well which was one of the reasons for why I started my own blog, the newsletter, that was always very, very big for me. And then I also touched on the newsletter itself.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

APRIL 22, 2024

Ready to start tracking user opinions and feelings about your brand? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a sentiment dashboard? It reveals customers’ overall emotional tone toward your brand, product, or service.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

JULY 27, 2024

Within SaaS companies, product-led SEO involves creating content like blog posts, feature pages, and case studies that showcase the product’s benefits and solutions while implementing SEO best practices. Other strategies involve encouraging user reviews and offering free trials or freemium versions. Cost-effective solution.

Analytic Tools 103

Analytic Tools Research Software Data Visualization Customer Experience 103

Mind the Product

JANUARY 23, 2020

The difference now, however, is that influencers have become a brand in themselves. 33% of millennials trust a blog review for their purchases. Only about 1% of millennials trust adverts, yet 33% of them are willing to trust a blog review for their purchases, according to Big Commerce. Now the influencer sells.

User Testing 164

User Testing Marketing Reporting Tools Product Research 164

Userpilot

AUGUST 30, 2024

The product-focused approach helps you deliver a clear product value proposition, improve your brand image, and demonstrate competitive differentiation. Product-led blog content. Over time, your audience will begin associating the product’s positive attributes with your brand itself, which leads to increased trust and loyalty.

Advertising 105

Advertising Analytic Tools Research Software Data Visualization 105

Mind the Product

MARCH 24, 2020

Roisi’s blog post about intrusive thoughts. The Product Experience is hosted by Lily Smith and Randy Silver. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Roisi’s blog post about intrusive thoughts. Follow Roisi on Twitter or LinkedIn. Suggest a guest.

Product Research 168

Product Research User Testing Testing Customer Experience 168

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Users don’t just stick with brands for transactional purposes. Make data work for you.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

UX Planet

OCTOBER 8, 2024

Users want to enjoy apps, websites, and digital products without going through the hassle of reading long user manuals in order to learn how to use them. User experience writing makes this happen. It is the UX designer’s job to help the brand and product avoid the latter fate. It is all of these.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Userpilot

NOVEMBER 14, 2022

How does this help with product marketing , and what are some examples of brands that have succeeded with it? Increases interest in your brand and establishes you as an authority. 8 reciprocity marketing examples that were a success: Spotify: Premium free trial to let users experience the product’s value.

Feedback Software 98

Feedback Software Research Software Marketing User Testing 98

Userpilot

AUGUST 6, 2024

Improve brand engagement by leveraging customer testimonials as social proof and to reinforce loyalty. Constantly monitor customer engagement to identify and address sources of friction in the user experience. Improve customer relationships by building an online community where users can share tips, experiences, and resources.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

MAY 1, 2024

Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. That’s understandable!

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

The Product Coalition

OCTOBER 20, 2023

The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. An enhanced user and consumer experience AI can significantly transform the digital marketing space by enhancing the user experience.

Data Visualization 124

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 124

Userpilot

MARCH 9, 2025

Usability testing: Observe users as they interact with your product to identify usability issues and collect feedback on user experience. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. For example, are you trying to validate a new product idea ?

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Why is user experience important?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 3, 2024

Gather user data from multiple sources to learn more about customers’ pain points. This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Follow these seven steps to build a resource center that provides valuable support and enhances user experience. Checklists.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Product analytics tools : Platforms that allow you to track and analyze user interactions within a product to help you optimize the user experience and improve product performance. Lookback Type : User testing tool.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 9, 2023

User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. user experience User experience and usability are closely connected but they refer to different aspects of product experience.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

UX Planet

AUGUST 16, 2024

Has your company’s brand identity evolved, calling for a total website redesign to reflect those changes? Does your current website suffer from outdated technologies that hamper user experience? Sales: Offers important viewpoints on user preferences, lead generation efforts, and building effective conversion funnels.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. 60% of consumers say they’ve purchased from a particular brand solely based on its services.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

JULY 29, 2024

Userpilot hosts industry-relevant webinars to raise brand awareness. An example of a goal can be increasing brand awareness, driving product expansion , or boosting new feature adoption. Userpilot ’s blog posts. Moz uses free tools to attract users organically. Userpilot ’s ProductHunt launch.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Userpilot

APRIL 10, 2024

Self-service support ensures consistency and increases trust in the brand. It involves strategic planning and execution to ensure it effectively meets the needs of your users. Follow these five steps to build a knowledge base that provides valuable support and enhances user experience. Let’s dive in!

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

NOVEMBER 2, 2023

Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Search Engine Optimization (SEO) allows companies to reach more users with their content. They allow companies to reach broad audiences and increase brand awareness.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105