Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. The standard set of tags commonly used in English is the Penn Tree Bank.

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

The Product Coalition

JULY 8, 2021

It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. NLP combines two other technologies: natural language understanding (NLU) and natural language generation (NLG). However, NLP technology opens up new opportunities for customer service enhancement.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

UX Planet

JANUARY 10, 2025

By providing modest incentives or bonuses for creating savings accounts or keeping deposits, banks and financial platforms can promote saving. Social proof can also be in the form of ratings & reviews as reviews from existingusers. Some apps reward users with bonus interest or cashback for consistent savings contributions.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! People were extremely privacy-conscious in Hong Kong and banks were trusted.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Userpilot

DECEMBER 8, 2024

Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review. 5 Fullstory session reviews. Now, scaling your team and inviting team members with Heap is challenging due to its steep learning curve and the lack of detailed features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

OCTOBER 4, 2023

In the ever-evolving landscape of cryptocurrency and blockchain technology, one phenomenon that has garnered significant attention in recent years is the emergence of Decentralized Exchanges (DEXs). By integrating DEX technology into their processes, they can assure their customers of a higher level of security and transparency.

Technical Review 136

Technical Review Finance Customer Experience Banking 136

Intercom, Inc.

NOVEMBER 18, 2019

B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones. The most satisfied industries were tech (73%), retail (67%), manufacturing (57%), and healthcare (56%).

User Testing 42

User Testing Product Research Banking B2C 42

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Investors are incentivised to put their money anywhere other than a bank. Basic technology execution is becoming easier too. There are more technology jobs than ever before.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Intercom, Inc.

OCTOBER 27, 2022

If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally. Where does your interest in SaaS and tech come from? I was passionate about tech and coding. None of us had technical skills. Alex: A lot.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. What is fintech?

Research Software 136

Research Software Feedback Software Reporting Tools Data Visualization 136

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 131

Generative AI Customer Communications Reporting Tools Technical Review 131

Mind the Product

MARCH 29, 2020

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. While it may be growing, Product in APAC is still different from the West, in no small part due to the cultural differences between the regions. Cultural Differences and Conflict Avoidance.

Product Research 218

Product Research Research Software Feedback Software User Testing 218

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

The Product Coalition

MARCH 9, 2021

The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. Tech Support This option is necessary to stay connected with both passengers and drivers regardless of their rides. Messaging, ratings & reviews, booking history.

Reporting Tools 179

Reporting Tools Weak Development Team Development Technical Review 179

Sachin Rekhi

JUNE 1, 2017

I knew nothing about technology companies, nothing about startups, nothing about the various role in the industry. What was amazing about this opportunity is that I got to see lots of technical roles in that short time. But that's as specific as my passion was at the time. Sometimes that meant literally fetching the coffee.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

The Product Coalition

NOVEMBER 19, 2020

He doesn’t have a technical background and currently works in a different domain. He’s become passionate about technology and wants to make a career switch. That being said, there is an additional element of complexity due to the fact that many companies don’t hire entry level product roles. This is not an uncommon situation.

Technical Review 166

Technical Review Product Management Product Manager Research Software 166

Intercom, Inc.

JULY 11, 2018

Let’s look at some jobs that, like boredom during a commute, have stuck around for years, through hundreds of technological advances. People wanted to leave nice reviews, and tips for other travellers…. Making things people want involves understanding a longstanding human or business need and then using technology to: Remove steps.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. In an insurance app, this is the place where customers get to view all their information in a single place like their personal details, customer ids, policy number, reminders about due payments, etc. However, the technicalities are best left to the experts.

Data Visualization 194

Data Visualization Development Artificial Inteligence Technical Review 194

Alchemer Mobile

APRIL 28, 2020

USAA put their members first by returning a large portion of insurance premiums to members due to reduced mileage. Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. Another bank doing it right with empathy! ? JimMarous ? ? rshevlin ?

Customer Communications 148

Customer Communications User Testing Customer Feedback Customer Experience 148

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).   Hiring an outside team for a little while to build out test coverage might be smart.  But

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. But this competitive advantage is small.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. And George Labs is the digital banking business unit of Erste Group. The energy of the team is fueled by curiosity: how to make a banking app welcoming? And today we have the honour to share their journey.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. Bonus points for clarity.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Mind the Product

FEBRUARY 17, 2020

There are a bunch of aspiring Product Managers too, not to mention Business Analysts, Project Managers, Program Managers, Technical Leads, Quality Assurance Leads and UI/IX designers. People enjoyed the points that were covered in the meetup by our well-known speaker, Anurag Sinha, the Co-Founder and CEO of FPL Technologies.

Technical Review 122

Technical Review Banking Research Software Travel 122

Intercom, Inc.

FEBRUARY 14, 2018

As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. Each bank of desks is a product team, with our PMs, Designers, Engineers, Researchers, Analysts and more sitting together. You have little influence in changing the process.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Bank-level security for user data. Rapid technological advancements impacting features.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Mind the Product

JANUARY 21, 2020

I might do a review of the product itself, to understand what’s happening. Such challenges arise because the management structure has failed to keep pace with the speed at which tech has moved. Joe contrasts this with high street banks, where staff typically have little autonomy. From that, I work with them to act upon a plan.

Banking 168

Banking Weak Development Team Workshop Customer Experience 168

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Nadine Mansour: Yeah, exactly.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Mind the Product

NOVEMBER 4, 2016

The design studio of Swedish bank Nordnet is very specific about why when and how they meet, says Coward. Monthly pet peeves – every month the design team gets together with the bank’s marketing team and talk about solving problems and the constraints and difficulties of working within a banking environment. 5 Key Team Habits.

Research Software 165

Research Software Banking User Testing Feedback Software 165

The Product Coalition

AUGUST 29, 2022

that drive the thinking behind most tech companies today. For example, Amazon provides an API for third parties to build their own applications using Amazon products, fulfilment information, feeds, reviews and more. Referral : Can your API help customers refer new customers? Each of the metrics is explored in further detail below.

Banking 140

Banking Technical Review User Testing Systems Review 140

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? Fireart engineers have vast expertise and domain knowledge in fintech, health tech, marketing and advertising, telecommunications, eCommerce and retail, and many other business sectors. It’s likely your mobile device.

Research Software 119

Research Software Feedback Software Artificial Inteligence User Testing 119

Imaginary Cloud - Design

SEPTEMBER 17, 2020

It's relatively easy to design for people who are in some way or capacity caught up with technology and interfaces. find reviews of similar products. Raiffeisen Bank International app: a simple example. Some of the apps even allow users to connect the app to a bank account to facilitate and create a more automatic process.

Customer Experience 136

Customer Experience User Experience User Testing Research Software 136

The Product Coalition

JUNE 21, 2022

The technologies that power the Onomy Network include: Cosmos Tendermint protocol Equity , and The IBC framework. The Onomy protocol is an infrastructure that allows the creation of digital representations of traditional or fiat currencies in a bid to transform the financial industry with blockchain technology.

Finance 137

Finance Technical Review Technology Banking 137