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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

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How to Prepare Banks for Digital Transformation

The Product Coalition

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

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Four Challenges Finance Apps Face and How to Conquer Them

Alchemer Mobile

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. The second is to use proactive engagement strategies and contextually relevant messaging. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools.

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Conversational UI for Bank: Say Bye to Your Boring App

The Product Coalition

Banking on Conversation: The Future of User Experience with Conversational UI Image created by the author using Bluewillow AI How many times do we all log in to our banking app and struggle to find information? This is precisely where Conversational UI banking is revolutionizing the retail banking industry.

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A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 

Alchemer Mobile

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

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How Natural Language Processing Can Revolutionize The Financial Industry

The Product Coalition

It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. NLP combines two other technologies: natural language understanding (NLU) and natural language generation (NLG). However, NLP technology opens up new opportunities for customer service enhancement.

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Generative AI in Your Business Strategy: From Concept to Reality

The Product Coalition

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.