The Product Coalition

JUNE 17, 2019

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

Banking 107

Banking Development Team Review Software Review Technical Review 107

Alchemer Mobile

APRIL 5, 2022

Subcategories for Finance Apps: Fintech, Banking, Insurance. “Why do people like mobile banking? Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Response rates were phenomenal, with 94% for Fintech, a whopping 98% for Banking, and a high 97% for Insurance (91% overall).

Finance 261

Finance User Testing Feedback Software Research Software 261

The Product Coalition

AUGUST 23, 2023

Banking on Conversation: The Future of User Experience with Conversational UI Image created by the author using Bluewillow AI How many times do we all log in to our banking app and struggle to find information? This is precisely where Conversational UI banking is revolutionizing the retail banking industry.

Artificial Inteligence 122

Artificial Inteligence Banking Technical Review Systems Review 122

Roy Madden

JULY 28, 2022

With Feedly’s new Neobanks AI model, you can effortlessly keep up with the growth and strategies of the world’s top 350 neobanks. The new Feedly Neobanks Leo Concept is a handy list of the top 350 digital banks. Market Intelligence.

Banking 110

Banking Artificial Inteligence Product launches Product Research 110

Alchemer Mobile

JUNE 24, 2021

Banking, fintech, and insurance companies are uniquely positioned to build relationships with mobile consumers—but few tap into their app’s full potential, leaving missed connection opportunities on the table. The post Webinar: 5 Mobile Customer Feedback Strategies for Finance Apps appeared first on Apptentive. TRANSCRIPT COMING SOON.

User Testing 162

User Testing Feedback Software Finance Customer Feedback 162

Melissa Perri

JUNE 29, 2017

I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. As a manager of Product Managers, you might be leading strategy for a larger part of the product and coaching your teams to discover and execute well.

Product Research 325

Product Research Product Manager Product Management Customer Experience 325

Roman Pichler

MARCH 14, 2017

It does not cover common product management practices, such as, product strategy development, product roadmapping, and financial forecasting; and the only product management tool it offers is the product backlog. The confusion stems—at least partly—from the fact that Scrum is a simple framework focused on helping teams develop software.

Product Manager 273

Product Manager Product Management Research Software Product Research 273

Alchemer Mobile

NOVEMBER 10, 2022

They create seamless digital experiences driven by insight, strategy, and technology, and design to evolve the way their clients do business. Rightpoint serves more than 250 Fortune 1,000 companies with strategy, site design, and development, content, CRM, commerce, BI and cloud infrastructure. Conclusion.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. The second is to use proactive engagement strategies and contextually relevant messaging. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

UX Planet

JANUARY 15, 2025

Strategies to improve activeusers Note that every product is unique, and it is impossible to offer universal recommendations that will work equally well for all product categories. Strategies to improve sessionlength Enhance content relevance: Ensure users find valuable contentquickly. e-learning, businesstools). DAU, WAU and MAU.

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Lenny Rachitsky

JANUARY 21, 2024

— Richard Rumelt is a legend in the world of strategy. He’s the author of Good Strategy/Bad Strategy and The Crux: How Leaders Become Strategists, both of which are often recommended by guests on this podcast. Strategies are fundamentally about what you’ll do in response to a challenge.

Strategy 117

Strategy Banking Research Software User Testing 117

The Product Guy

JULY 4, 2019

After working at Northwestern University, I became a consultant and was responsible for servicing one of the largest banking institutions in the nation. Due to recent changes to the bank’s business goals, 20,000 accounts were deemed unserviceable and I was given the task to remove 20,000 accounts from the system. Conclusion.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

Product Innovation Educators

SEPTEMBER 23, 2024

The discussion focuses on the challenges and strategies involved in expanding from a single product to multiple products. Greg shares his extensive experience and insights on the challenges and strategies involved in product portfolio management and business growth strategies.

Healthcare 321

Healthcare Leadership Strategy Startups 321

Userpilot

NOVEMBER 27, 2024

Identifying recurring behavior patterns leading to churn will help you adjust your retention strategies. Imagine you’re building accounting software, and you’ve just launched a new feature, automated bank reconciliation. In your session replays, it hides sensitive data like passwords, bank details, and addresses.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

The Product Coalition

JULY 8, 2021

Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. Banks can use NLP-powered chatbots to provide 24/7 customer assistance and personalized insights based on real-time financial data analysis.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. To help your finance app stand out in 2021, focus on these four strategies at the start of the new year. Measure and act on customer emotion.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Intercom, Inc.

AUGUST 1, 2019

This week, I invited Michael to come on the show and tell us about their growth strategy. Is that part of the strategy as well? Align your business strategy around solving problems. Bank account underwriting may not be the best for everything, but it’s certainly the best for people that don’t make money.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Product Talk

MAY 13, 2020

Product teams struggle to drive business outcomes because many companies haven’t taken the time to define their strategy. Marty Cagan highlighted this in his recent post “ Product Strategy – Focus.” They want to place multiple bets to achieve their financial goals, just like they would in a diversified portfolio investment strategy.

Product Research 360

Product Research User Testing Customer Experience Feedback Software 360

The Product Guy

MAY 7, 2020

As you climb the ladder, primarily the focus changes from solution and execution to strategy. Product Strategy. As a first step, PM needs to define the strategy for the product. A well defined product strategy provides insights into the deep customer problems that your product is trying to address. Product Roadmap.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Mind the Product

MARCH 20, 2020

Quoting Georgie Smallwood, CPO of European digital bank N26, Melissa explains that the skills of a product leader are essentially those of a product manager but with wider scope. Portfolio and product strategy. How can you position yourself well now for a future as a product leader, and, once you get the job, what do you do?

User Testing 253

User Testing Product Research Customer Feedback Customer Experience 253

Piyanka Jain

MARCH 28, 2023

Fintech companies use data science to enhance their products, improve marketing strategies, streamline operations, and manage risk. Traditionally, banks relied on limited data sets, such as credit history and income, to evaluate an individual’s creditworthiness.

Data Visualization 39

Data Visualization Artificial Inteligence Banking Startups 39

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. And if your customer’s context has changed, as it has so dramatically in the current situation, then your strategy must evolve as well.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Dragonboat

MARCH 11, 2024

Bank. […] The post Conquering Product-Led Transformation: Strategies for Scaling in Large Enterprises appeared first on Dragonboat. The larger the company, the more significant the challenges become: team cohesion, strategic direction, and maintaining alignment throughout the organization.

Enterprise 109

Enterprise Strategy Banking Leadership 109

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

UX Planet

JANUARY 22, 2025

Finance and banking: 85%90%. Im designing a course on Measuring Design techniques, strategies and tools that will help you quantify design impact. SaaS companies typically rely on subscription models so CRR is expected to behigh. Telecom: 75%85%. Monitor customer behavior to identify signs of churn (e.g., New course alert!

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

UX Planet

JANUARY 10, 2025

Behavioral science and persuasive techniques can offer valuable insights and practical strategies to bridge the gap between intention and action. Understanding the Basics of Behavioral Influence Understanding why saving is so hard is essential before looking into strategies.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Product Innovation Educators

SEPTEMBER 21, 2020

13:25] Hacks for being adapted to ambiguity: Follow an emergent strategy, meaning you discover truth through controlled experimentation. Defeat the shadow strategy with BEANs. The shadow strategy comes from institutionalized inertia, which is the enemy of innovation. 22:06] What are tools for overcoming barriers to innovation?

Data Visualization 217

Data Visualization Product Manager Product Management Analytic Tools 217

The Product Coalition

JANUARY 27, 2024

Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. Sales-Led strategy: Sales-Centric Approach. My very scientific plot to show the sweet spot (orange area) for scaling & growth to be in relation to product strategy and customer size. Limited free offerings.

Feedback Software 145

Feedback Software Analytic Tools Onboarding KPIs B2B 145

ProductPlan

DECEMBER 1, 2021

Even among experienced product professionals, a common misconception in business holds that product strategy and business strategy mean the same thing. Product professionals need to understand the distinction between business strategy vs. product strategy. How Business Strategy Shapes Product Strategy: A Quick Example.

Product Strategy 98

Product Strategy Strategy Onboarding KPIs User Testing 98

The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Use the key metrics identified in Step 3 to measure the impact and adjust your strategy as needed.

Generative AI 131

Generative AI Customer Communications Technical Review Reporting Tools 131

The Product Coalition

JUNE 22, 2023

It improves satisfaction for current customers and opens up innovative strategies to increase conversion and bring in new business. Or what if you wanted to check the status of your white labeled credit card not with the issuing bank, but with the label? A little scary.) Exactly what’s needed depends on the use case.

Finance 128

Finance Banking User Testing Customer Experience 128

Mind the Product

APRIL 10, 2020

In most companies, we try to plan the long-term future with an organisational strategy which feeds into a product strategy. Then these results can then feed back into our ideas bank and update our ICE scores. Itamar argues that it has to do with planning and execution. The Planning Waterfall.

Framework 222

Framework Weak Development Team Customer Experience User Testing 222

Intercom, Inc.

AUGUST 30, 2022

No matter how great a new tool may seem, it can’t replace strategy or processes, so make sure those are clearly defined first. As Des Traynor, co-founder and Chief Strategy Officer of Intercom, says, your first few hires are so influential in the success of your company. Mercury – Banking. Questions to ask.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Product Innovation Educators

NOVEMBER 7, 2022

Step one was a neutral strategy, which is balancing the amount of pricing tactics used to get customers with the amount of money you’re getting. 18:54] What’s another example of pricing strategy? There was a fintech firm that sold to banks everywhere from Zimbabwe to the UK. We needed to calibrate that.

B2B 237

B2B User Testing Customer Experience Banking 237

Mind the Product

JANUARY 21, 2020

If you work alongside Bristol-based product strategy and UX consultant Joe Leech then chances are you’ll also work alongside his dog Little Dude. At the moment he coaches the teams doing the work, but he’s starting to coach business leaders about product strategy. These senior people are increasingly of interest to Joe.

Banking 167

Banking Weak Development Team Workshop Customer Experience 167

Lenny Rachitsky

MAY 16, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Mercury —The powerful and intuitive way for ambitious companies to bank • OneSchema —Import CSV data 10x faster — Jag Duggal is chief product officer at Nubank, a decacorn neobank founded in Brazil.

User Testing 116

User Testing Research Software Banking User Friction 116