Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. And if your customer’s context has changed, as it has so dramatically in the current situation, then your strategy must evolve as well.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

AUGUST 1, 2019

This week, I invited Michael to come on the show and tell us about their growth strategy. Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). Is that part of the strategy as well?

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

The Product Coalition

OCTOBER 27, 2020

Overall, NAB’s API is surprisingly good for a bank. You might wonder why this is worth noting, it’s because many APIs, especially those offered by enterprises and enterprise software providers are bizarrely not this straight forward. I could see how to resolve this by writing actual code. Easy to follow, easy to get started.

Software Review 153

Software Review Research Software Technical Review Naming 153

The Product Coalition

SEPTEMBER 2, 2021

Source: Executium on Unsplash During these tough economic times, many financial innovations were born as the crisis demanded shifts in current business strategies and consumer journeys. These fintech companies and startups have earned a spot on this list due to their impressive technology and socially conscious approaches to finance.

Analytic Tools 102

Analytic Tools Data Visualization Artificial Inteligence Startups 102

Intercom, Inc.

JULY 11, 2018

People wanted to leave nice reviews, and tips for other travellers…. file containing the source code of a blogging engine, upload it, run a series of weird commands to unpack it and give it write access, and then configure it. People wanted to collect scrapbooks of ideas…. People still want this. People still want this.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Sachin Rekhi

JUNE 1, 2017

This overall strategy of balancing exploration to gather new information and exploitation to reap the highest known rewards applies well beyond this theoretical gambler problem but also is the essence of the strategy I've employed to navigate my own career and find my passion/skill/opportunity fit.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

The Product Coalition

APRIL 7, 2021

Fireart Studio Fireart Studio is a boutique design and software development company with a headquarter in Warsaw, Poland. The team offers a high-quality UI design, UX research and design, wireframing, prototyping, implementation in code, QA, software testing, and product deployment. It was established in 2008 in Poznan.

Research Software 115

Research Software Feedback Software Artificial Inteligence User Testing 115

Product Talk

DECEMBER 7, 2022

If you work on software that your internal colleagues use (e.g. call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. The goal is for your team to talk to the people who are using your software.

User Testing 228

User Testing Reporting Tools Customer Experience User Friction 228

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

Research Software 121

Research Software Feedback Software Reporting Tools Data Visualization 121

Userpilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? If executed well, a consumer engagement marketing strategy not only increases your revenue but also maximizes the customer lifetime value. 6 customer engagement marketing strategies for SaaS. 6 customer engagement marketing strategies for SaaS.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

The Product Coalition

DECEMBER 14, 2019

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. Are you looking for the best FinTech developer to build a robust payment app, personal accounting app, or banking application?

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A  A very big difference.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. The passion behind Erste Group’s customer-centric strategy. George” is the name of Erste Bank’s web and mobile app. And George Labs is the digital banking business unit of Erste Group.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

The Product Coalition

NOVEMBER 23, 2021

Products under 200 reviews. Here are a few things worth looking for: Stick with niches that have less than three hundred reviews. Connect a current bank account that will enable you to receive regular deposits and make payments. In this case, you will need access to your bank’s routing number and your own account number.

Branding 140

Branding Data Visualization Analytic Tools Reporting Tools 140

The Product Coalition

NOVEMBER 19, 2020

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. I realized this only as my friend and I talked through strategies he might try. Strategies to switch into product management. Many great PM’s that I have met used this strategy unintentionally.

Technical Review 161

Technical Review Product Management Product Manager Research Software 161

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 100

Reporting Tools Data Visualization Feedback Software Analytic Tools 100

Mind the Product

DECEMBER 12, 2017

Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. Many of us will use other customer reviews as a key factor when choosing a hotel, movie or book, for example.

Data Visualization 147

Data Visualization Reporting Tools User Testing Analytic Tools 147

Mind the Product

NOVEMBER 4, 2016

The design studio of Swedish bank Nordnet is very specific about why when and how they meet, says Coward. Monthly pet peeves – every month the design team gets together with the bank’s marketing team and talk about solving problems and the constraints and difficulties of working within a banking environment. 5 Key Team Habits.

Research Software 137

Research Software Banking User Testing Feedback Software 137

Mind the Product

SEPTEMBER 29, 2017

Unfortunately, their strategy was not translated to the marketing of the product and it totally underrepresented the advances they had made – due to a lack of communication between the design, development and marketing teams. These weeks have been successfully run everywhere from banks to airlines to charities.

Research Software 124

Research Software User Testing Airlines Software Review 124

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. It is an expert in building payments.

Research Software 137

Research Software Feedback Software Reporting Tools User Testing 137

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Bank-level security for user data. Integration with bank accounts for seamless expense tracking.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Mind the Product

SEPTEMBER 6, 2018

I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). How the customer would like to use the software.

Enterprise 159

Enterprise Customer Feedback Customer Experience Reporting Tools 159

Intercom, Inc.

DECEMBER 20, 2022

Des Traynor , Co-founder and Chief Strategy Officer at Intercom. An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. We learned a lot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One   Engineering-grade testing and code re-use are often discussed but almost never put in place.  And

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

AUGUST 3, 2022

Other forms of eCommerce include online banking, ticketing, auctions, and peer-to-peer file sharing. Some eCommerce sites will also offer coupon codes and discounts on certain items, making it easier for shoppers to save money while still getting what they want?—?which Pros of eCommerce eCommerce offers a wide variety of products.

User Testing 127

User Testing Research Software Software Review B2C 127

The Product Coalition

AUGUST 24, 2021

Investment banking firms, substantially benefiting from initial public offerings (IPO), strongly encouraged investments into the technology sector. Due to the growing tendency of backing technology businesses, a software startup could raise millions of dollars of funding in their earliest stages of development.

User Testing 151

User Testing Development Customer Experience Product Research 151

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? Short answer: Amazon’s product strategy example lead the way). Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. Britannica.com ).

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Userpilot

SEPTEMBER 20, 2023

Cost plus pricing isn’t a good fit for SaaS due to the difference in the value it can provide and the low costs it takes to produce. Justifying price increases is easier when adopting a cost plus strategy. The cost-plus strategy provides a consistent rate of return if you correctly add up business costs.

User Testing 85

User Testing Research Software Software Review User Friction 85

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

The Product Coalition

JANUARY 12, 2023

To remain competitive, organizations must be able to adopt digital transformation strategies that are agile, scalable, secure, and cost-effective. Cultural Transformation Cultural transformation is the process of changing organizational culture to better align with the organization’s strategy, mission, and values.

Artificial Inteligence 135

Artificial Inteligence Data Visualization Analytic Tools Research Software 135

Intercom, Inc.

FEBRUARY 18, 2020

Having a clear and consistent strategy creates a frictionless environment for people to achieve goals at speed. They could be big institutions, like banks or even other startups. Clear and consistent strategy is key to maintaining speed. You must have a sharp, incisive, clear strategy, and that has to go all the way down.

Product Research 193

Product Research Software Review Startups Definition 193

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. QA, but it didn’t fix the planning waterfall : Strategy? Learn how to create verified product strategy and to put to use the GIST framework in two activity-packet days. Development ? The bigger context?—?users,

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Userpilot

OCTOBER 4, 2022

Growth loops are a compounding growth strategy where the user fuels future growth by reinvesting their outputs into new inputs for the next growth cycle. G2 is a business software and services review platform that relies on user-generated content to grow organically. Let’s get started. What are growth loops?

Customer Experience 94

Customer Experience User Testing Onboarding KPIs Software Review 94

The Product Coalition

MARCH 6, 2019

Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. They also said they wished they had a clearer product roadmap strategy. We’ve taken all these findings onboard and put together this comprehensive product strategy checklist for you to follow.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. And over 50 % of software firms have daily new releases. You have highly dynamic mobile apps to e-commerce websites to cloud applications working on ‘Software as a Service’ model. And business growth.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

The Product Coalition

FEBRUARY 26, 2021

It is not just an indisputable innovation factory but a “ cash flow machine ” that has piled up more than 200 bln dollars on bank accounts and can run the business without selling a single iPhone for a year. To understand what stands behind Apple’s strategy, you should dip a little bit deeper into its revenue breakdown.

Customer Experience 103

Customer Experience Technical Review Systems Review Software Review 103