Alchemer Mobile

OCTOBER 2, 2024

In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards.

Feedback Software 100

Feedback Software Banking Reporting Tools Customer Feedback 100

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories for Finance Apps: Fintech, Banking, Insurance. “Why do people like mobile banking? Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Finance 261

Finance User Testing Feedback Software Research Software 261

The Product Coalition

FEBRUARY 19, 2023

Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. This approach assumes that the easier it is for users to complete a task or achieve a goal, the more likely they are to return to the product or service in the future.

Reporting Tools 137

Reporting Tools Customer Experience Healthcare Entertainment 137

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 257

Product Research Reporting Tools Feedback Software Customer Communications 257

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. We’ve outlined some of the unique challenges financial institutions commonly face, some suggested solutions, and examples of companies who have excelled in conquering these obstacles. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

The Product Coalition

JULY 21, 2022

Let’s discover the evolution of e-commerce technology. Even businesses that never sell products through technology have faced the dilemma of either selling an online or closing business. The advent of advanced e-commerce technologies has transformed the e-commerce industry and built a strong foundation for online retailers.

Reporting Tools 153

Reporting Tools Artificial Inteligence Data Visualization Wireless 153

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies.

Reporting Tools 100

Reporting Tools Data Visualization Feedback Software Analytic Tools 100

Intercom, Inc.

FEBRUARY 6, 2020

And it’s an advantage that traditional corporate learning platforms simply can’t replicate. Last year Deloitte reported that the half-life of skills has fallen to five years, meaning the average person will need to retrain or reskill up to 10 times over the course of their working lives. A localized approach to growing internationally.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

AUGUST 26, 2020

In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts. So, if meeting customer expectations is a top challenge for support leaders, how exactly are they working to solve it without breaking the bank or overloading their teams? A technology-driven playbook emerges.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. When discovering solutions, the goal is to match each solution to a specific need, pain point, or desire. If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

User Testing 228

User Testing Reporting Tools Customer Experience User Friction 228

Product Management Unpacked

JULY 9, 2020

If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If At first, he had little passion for software.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Historically, the banking experience has never been one to write home about. You can download the full report here. Let’s unpack that a bit more.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 121

Research Software Feedback Software Reporting Tools Data Visualization 121

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

MARCH 29, 2021

Product management has become a distinct function alongside engineering and marketing (rather than falling into one or the other), often reporting directly to the CEO ( for a detailed history read The History and Evolution of Product Management by Martin Eriksson ). But we already have a project manager looking after XYZ initiative or system.

Reporting Tools 159

Reporting Tools User Testing Product Management Product Manager 159

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. Support service of Uber: they have no problem!

Reporting Tools 168

Reporting Tools Weak Development Team Development Technical Review 168

The Product Coalition

NOVEMBER 27, 2023

The solution? The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. Vertical SaaS!

Research Software 137

Research Software Feedback Software Reporting Tools User Testing 137

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. And George Labs is the digital banking business unit of Erste Group. The energy of the team is fueled by curiosity: how to make a banking app welcoming? And today we have the honour to share their journey.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

The Product Coalition

JANUARY 25, 2024

Many transactional chatbots interact with external systems, databases, or APIs to perform actions, whereas advanced transactional chatbots utilize reinforcement learning, a machine learning technique , to improve performance over time. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. Their customer service is horrendous.”

Data Visualization 147

Data Visualization Reporting Tools User Testing Analytic Tools 147

Amplitude

JUNE 24, 2020

Today, Amplitude is sharing our digital report quantifying this impact. The team has been hard at work making sure our systems perform without a glitch, and that our customers can do the important work they need to do. These tools either were being purchased for the first time to fill a void (e.g. Fintech — no clear inflection.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

Userzoom

JULY 31, 2019

I always encourage people to focus not on trying to understand the underlying technology but to understand what it enables. Many people seem to want to understand Blockchain at a technical level but it’s really no more helpful than trying to understand DNS and media encoding technology. Poor quality data. Privacy concerns.

Research Software 56

Research Software User Testing Reporting Tools Data Visualization 56

Mind the Product

MAY 5, 2020

As product and solutions lead at Nifty , as well as a consumer of other software, I have started to piece together how I think the Coronavirus and ensuing remote collaboration phase will affect product development and market positioning for months and years to come. Product Depth Will be Tested. Price Sensitivity is Here to Stay.

Reporting Tools 174

Reporting Tools User Testing Customer Experience Software Review 174

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Want to improve your fintech customer experience?

Analytic Tools 72

Analytic Tools Feedback Software Reporting Tools Data Visualization 72

Reveal

OCTOBER 14, 2021

In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Continue reading to find out what a modern embedded analytics solution is and how it can replace your legacy system by decreasing operational costs and increasing annual revenue.

Analytic Tools 61

Analytic Tools Data Visualization Research Software Reporting Tools 61

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down. People want to believe in the process and how they’re building software. And once momentum decreases, it’s a lot harder to speed up.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

NOVEMBER 23, 2021

Here are some tools you can use to find the best products: Using Keyword Research Tools When Milos began their eCommerce journey more than five years ago, there weren’t many research tools available. Here are a few research tools you can use: Google Trends ?—?Google Amazon Keyword Research Tools ?—?There

Branding 140

Branding Data Visualization Analytic Tools Reporting Tools 140

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Modus Create

MARCH 14, 2023

Digital transformation is the process of managing the adoption of digital products, platforms, and processes to create a more competitive organization. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Intercom, Inc.

MAY 18, 2022

They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information. Unified customer communications platforms, such as Intercom, are key for creating these meaningful engagements for all teams across sales, marketing and support. as having the same meaning.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

APRIL 17, 2024

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If you want to get started with Userpilot as your insight tool, book a demo now. Read on to learn more.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Reveal

JULY 28, 2022

Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Embedded analytics is no longer ‘’nice to have’’, but a definite ‘’must-have’’ solution.

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 84

Userpilot

JULY 17, 2023

Searching for the best software for customer feedback to truly understand your customer sentiment ? Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Typeform is an intuitive and user-friendly tool that empowers you to create engaging and interactive feedback surveys.

Feedback Software 17

Feedback Software Data Visualization Customer Feedback Analytic Tools 17