Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. Imagine you’re building accounting software, and you’ve just launched a new feature, automated bank reconciliation. You can also act on the insights by creating in-app flows and messages.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Talk

DECEMBER 18, 2024

Your messages are not specific enough. I was at dinner last night and this came up where a number of consultants were sharing about how we work with teams and one was a bank and they said they weren’t allowed to talk to their customers. We were like, yes, but everybody you know banks. They’re not targeted enough.

Product Research 222

Product Research Research Software Analytic Tools Feedback Software 222

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. The second is to use proactive engagement strategies and contextually relevant messaging. When it comes to retention, how you message your customers matters just as much as what you message them.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Using customer support to drive loyalty, engagement and revenue.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Historically, the banking experience has never been one to write home about. Let’s unpack that a bit more. And right now, human connection is everything.

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

UX Planet

JANUARY 15, 2025

Typically, social media and messaging apps have highly engaged users (visit daily/multiple times aday). A/B test different designs and messaging. Ideal for businesses with weekly usage patterns (e.g., e-learning, businesstools). Monthly Active Users (MAU): Users engaged within a month. DAU, WAU and MAU. Image by gainsight.

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. For example, as StockTwits increased their focus on the mobile platform , they realized raising their 1.5-star star rating would be an important first step.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. These factors could make this banner the most valuable message for new users (and therefore for eBay) when they open the app. I use apps for everything from movies and music to weather and maps. of the screen.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. To return to my bank analogy, these are the times when you want to speak to a banker or a client adviser.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Mind the Product

MARCH 14, 2019

Eventually the machine displays an error message, spits out your card, and you have to start the entire process again. Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. Much like the lollipop for your child in the queue at the bank. I won’t judge you.).

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Surveys and Messages. Shifts in Consumer Emotion.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Mind the Product

MAY 5, 2020

At Nifty, we’ve seen a considerable uptick in Help Center messages, though some of them transition into something more like a conversation between two people looking for someone new to talk to. Price Sensitivity is Here to Stay.

Reporting Tools 217

Reporting Tools User Testing Customer Experience Software Review 217

Product Management Unpacked

APRIL 3, 2020

I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly. When you make continual deposits, your relationships become more fulfilling, happy and productive.

Weak Development Team 163

Weak Development Team Product Management Product Manager Banking 163

Intercom, Inc.

FEBRUARY 22, 2019

Consider implementing live chat or targeted messaging first if you have yet to do so: this will still help reduce your support volume and improve your customers’ experiences no matter the size of your business. You’re unable to have your support team present 24/7. You need to find ways to make your support process more efficient.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Mind the Product

APRIL 10, 2020

We can use a North Star metric to measure how much value we deliver to the market: WhatsApp uses “sent messages” and Airbnb measures “nights booked”. Then these results can then feed back into our ideas bank and update our ICE scores. Pick one good metric that measures how we capture value such as profit or revenue. Outcome metrics.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Alchemer Mobile

APRIL 28, 2020

The messages have started blurring together. We’ve all seen it – companies taking advantage of the current situation and creating robust advertising campaigns to capitalize on the new messaging. Another bank doing it right with empathy! ? ” Burger King. JimMarous ? ? rshevlin ? ? RAlexJimenez ? ?

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Mind the Product

JUNE 22, 2018

Transactions are made by sending PIN-protected text messages in exchange of a small fee of 25 Kenyan Shillings (less than 25p). Following the success of M-Pesa he oversaw the launch of M-Shwari, a loans and savings bank account linked to the M-Pesa system which can also be accessed with a mobile phone. Be Passionate.

Data Visualization 139

Data Visualization Banking Weak Development Team Customer Experience 139

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

AUGUST 13, 2019

Our chatbot can also look at keywords in the customer’s message and suggest matching articles – but only if it detects that the user hasn’t visited the Help Center in the previous 15 minutes. These factors include: Message keywords. So where possible, our support chatbot – Answer Bot – will answer that question for them immediately.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

The Product Coalition

APRIL 14, 2020

alone and this excludes other devices (notebooks, tablets, smart TVs) and plethora of communication software (such as messaging apps and social networks). What would be ideal is a single communication hub that automatically sources, listens and broadcasts messages to prospective customers using the most appropriate and available channels.

Banking 78

Banking User Testing Research Software Customer Experience 78

Intercom, Inc.

AUGUST 30, 2022

Mercury – Banking. Mercury is a financial technology company that provides banking* made with startups in mind. Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. Mercury is a financial technology company, not a bank.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Intercom, Inc.

MAY 18, 2022

With this data you can personalize every interaction on your site – send targeted messages by segment, personalize campaigns, view customer interactions and chat history, or even automate your chatbots by training them to recognize frequently asked questions. it can automatically recognize “where do I add another user?” JavaScript.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

The Product Coalition

AUGUST 10, 2021

Use customer input data wisely to avoid asking for the same later Performing multiple transitions on my bank is such a hassle. This means not through customer service, or Contact us vague messaging. to bank on). But even the happiest and friendliest of friends sometimes fail when they need to deliver not-so-happy message.

Customer Experience 158

Customer Experience Customer Feedback User Testing Feedback Software 158

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. They turned to their digital banking platform provider, Alkami, to begin solving the issue.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Intercom, Inc.

JULY 11, 2018

People wanted to pass notes and messages, without fear of other people seeing them…. Accepting payment used to involve bulky machines with rolls of thermal paper, faxing paperwork to banks, ISDN lines, and batch transaction transfers run nightly. What people want. People still want this. People wanted to store photos in a safe place….

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Product Management University

MAY 11, 2020

The end result is a portfolio of industry specific solutions that your target customers perceive as higher value, e.g., payment processing solutions for retailers, data security solutions for banks, etc. Your customers are banks, telecoms, retailers, hospitals, etc. Your target customers (banks, telecoms, retailers, etc.)

Banking 130

Banking Customer Feedback Messaging Positioning 130

The Product Coalition

MARCH 9, 2021

The required minimum is bank cards and cash. But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. Messaging, ratings & reviews, booking history. Take care of the tech stack for push messages as well. The more features your application provides, the better.

Reporting Tools 180

Reporting Tools Weak Development Team Development Technical Review 180

The Product Coalition

FEBRUARY 3, 2022

Start by opening messages, and then move to the payment which you sent. Anytime you cancel a payment, the money gets refunded to your bank by the next business day, but this may depend on your card issuer or bank. However, the payment can be canceled only if the intended recipient has not yet accepted it.

Banking 141

Banking User Testing Naming Messaging 141

Intercom, Inc.

MARCH 21, 2018

They can set new messages to be triggered based on a customer’s satisfaction level, or decide to put customers who are dissatisfied at the front of the queue. A bank that says it cares about its customers can’t have 20 people waiting in line with only two tellers on duty. Product and marketing are two sides of the same coin.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated. Short attention span.

User Testing 147

User Testing Analytic Tools Data Visualization Research Software 147

Intercom, Inc.

OCTOBER 27, 2020

Kristen Swanson is the Customer Experience Chief of Staff at Slack , the channel-based messaging platform designed to “make work simpler, more pleasant, and more productive.”. Even today, many months later, I’ll get a message every once in a while that says, ‘Hey, the customer that I helped reached out to me and they’re doing great.’”.

Customer Experience 179

Customer Experience Feedback Software User Friction User Testing 179

Product Talk

JANUARY 31, 2024

Sebastian Wramba is a Product Manager at Netfonds AG , a company that supports independent financial advisors, private bankers, and insurance brokers and any combination of those from “lone wolves” to larger companies like private banks or networks.

Product Research 279

Product Research Reporting Tools Feedback Software Customer Communications 279

Alchemer Mobile

MAY 7, 2020

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

APRIL 11, 2019

With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. Consider using surveys to gather feedback on a new feature, open-ended text fields to learn more about your customers’ engagement experiences, or proactively reach out with messages to encourage customers to engage.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Intercom, Inc.

FEBRUARY 27, 2018

We’ve all had those maddening experiences dealing with a bank or a broadband provider, when the person who takes your call, listens to your query and passes you through to another agent who proceeds to ask you the same questions again, or even worse, offers contradictory information to the first agent. When a customer handover goes awry.

Customer Experience 206

Customer Experience Analytic Tools User Testing Data Visualization 206

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118