The Product Coalition

JULY 11, 2023

Gone are the days of relying solely on traditional banking institutions to manage our finances. The emergence of blockchain technology has paved the way for a decentralized financial landscape, transforming the way we interact with money and assets.

Reporting Tools 103

Reporting Tools Research Software Banking Government 103

Mind the Product

MARCH 29, 2020

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. Behind the West?

Product Research 217

Product Research Research Software Feedback Software User Testing 217

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools. We wrote about their security features back in 2017 when this technology was emerging.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. assigning a piece of text or document to one or more categories that can make it easier to manage or sort. Gone are the days where your technology team is going to need 12 months to build a platform for NLP.

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

The Product Coalition

JULY 8, 2021

It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. NLP combines two other technologies: natural language understanding (NLU) and natural language generation (NLG). However, NLP technology opens up new opportunities for customer service enhancement.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

UX Planet

JANUARY 10, 2025

By providing modest incentives or bonuses for creating savings accounts or keeping deposits, banks and financial platforms can promote saving. Social proof can also be in the form of ratings & reviews as reviews from existingusers. 12,000 per year) into smaller, manageable chunks (e.g.,

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! People were extremely privacy-conscious in Hong Kong and banks were trusted.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

The Product Coalition

NOVEMBER 19, 2020

Strategies for switching into a product management role when you don’t fit the cookie cutter qualifications. Getting into product when you’ve already started your career Product management requires, above anything else, good judgment. It shouldn’t be a prerequisite for product management jobs either. John doesn’t have that.

Technical Review 166

Technical Review Product Management Product Manager Research Software 166

Userpilot

DECEMBER 8, 2024

Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review. 5 Fullstory session reviews. Now, scaling your team and inviting team members with Heap is challenging due to its steep learning curve and the lack of detailed features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Investors are incentivised to put their money anywhere other than a bank. Basic technology execution is becoming easier too. There are more technology jobs than ever before.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

The Product Coalition

NOVEMBER 29, 2022

How is the increase in mobile use changing the landscape of the product management role, and what are the differences between traditional product management and mobile product management? The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices.

Analytic Tools 135

Analytic Tools Research Software Data Visualization Technical Review 135

Intercom, Inc.

OCTOBER 27, 2022

After running the first editions of the conference by himself, Alex sold B2B Rocks and, in 2019, he founded Collect , a platform that helps businesses collect and manage client documents, in the hopes that by putting this process on autopilot, teams can be more productive and focus their energy on bigger things.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? What does it mean for us as product managers? Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. If so, it’s probably a recommendation problem.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

SEPTEMBER 2, 2021

Although most of them haven’t become immune to the political, social, and economic turmoil caused by the COVID Recession, they are definitely ushering in the next generation of banking products?—?more The users can be insured in 90 seconds and have their claim reviewed and paid within 3 minutes. In 2019, it raised $4.9M

Analytic Tools 115

Analytic Tools Data Visualization Artificial Inteligence Startups 115

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. What is fintech?

Research Software 136

Research Software Feedback Software Reporting Tools Data Visualization 136

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 131

Generative AI Customer Communications Reporting Tools Technical Review 131

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. The Foundation: Immediate Access to a Diverse set of Customers.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 149

Artificial Inteligence Data Visualization Analytic Tools Research Software 149

Sachin Rekhi

JUNE 1, 2017

I knew nothing about technology companies, nothing about startups, nothing about the various role in the industry. What was amazing about this opportunity is that I got to see lots of technical roles in that short time. And thus began my career in product management. But that's as specific as my passion was at the time.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

Intercom, Inc.

JULY 11, 2018

Let’s look at some jobs that, like boredom during a commute, have stuck around for years, through hundreds of technological advances. People wanted to leave nice reviews, and tips for other travellers…. Making things people want involves understanding a longstanding human or business need and then using technology to: Remove steps.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering.  (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Usersnap

OCTOBER 12, 2021

76% of all bank interactions are online nowadays, create remarkable digital customer experience are not just buzzwords. And George Labs is the digital banking business unit of Erste Group. The energy of the team is fueled by curiosity: how to make a banking app welcoming? And today we have the honour to share their journey.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Mind the Product

JANUARY 21, 2020

I might do a review of the product itself, to understand what’s happening. Such challenges arise because the management structure has failed to keep pace with the speed at which tech has moved. Joe contrasts this with high street banks, where staff typically have little autonomy.

Banking 167

Banking Weak Development Team Workshop Customer Experience 167

Alchemer Mobile

APRIL 28, 2020

USAA put their members first by returning a large portion of insurance premiums to members due to reduced mileage. Their data revealed members driving less due to stay home orders, so they’re offering a 20 percent credit on two months of premiums to everyone. Another bank doing it right with empathy! ? JimMarous ? ? rshevlin ?

Customer Communications 147

Customer Communications Customer Feedback User Testing Customer Experience 147

Mind the Product

FEBRUARY 17, 2020

The idea of bringing ProductTank to Pune was to build a platform where people could share knowledge and grow together in the community of Product Managers. When I see aspiring Product Managers transitioning to product roles, it motivates me further. Our attendees are a mix of junior to mid to senior-level Product Managers.

Technical Review 120

Technical Review Banking Research Software Travel 120

Mironov Consulting

AUGUST 8, 2017

As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. If corporate Accounts Payable managers and corporate Accounts Receivables clerks represent 98.5% Bonus points for clarity.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Intercom, Inc.

FEBRUARY 14, 2018

As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. Each bank of desks is a product team, with our PMs, Designers, Engineers, Researchers, Analysts and more sitting together. You have little influence in changing the process.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Hardware, software and mobile technologies have become cheaper and easier to deploy, enabling small and mid-size companies to have access to similar if not better technologies than the big boys. But this competitive advantage is small.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated. Short attention span.

User Testing 147

User Testing Analytic Tools Data Visualization Research Software 147

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Mind the Product

NOVEMBER 4, 2016

The design studio of Swedish bank Nordnet is very specific about why when and how they meet, says Coward. Monthly pet peeves – every month the design team gets together with the bank’s marketing team and talk about solving problems and the constraints and difficulties of working within a banking environment. 5 Key Team Habits.

Research Software 165

Research Software Banking User Testing Feedback Software 165