Remove Banking Remove Inbound Remove Naming
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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’

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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Case study: Resolution Bot. The solution we reached for was to train the bot by mining historical questions. Key takeaways.

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The 7 Most Fascinating Tech Talks of Propelify Innovation Festival

Indicative

Jewell’s talk was based on Pearson’s research project by the same name, which explored the skills that will be needed most by 2030. pointed out that her company’s target customers — people who work in the adult industry — often find it hard to get loans from banks because “banks impose moral judgments on them,” and call them high risk. “I

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Budgeting App Improves User Onboarding Conversions 251% with Amplitude

Amplitude

While our inbound channels brought in more than enough new users, many of them dropped off before linking their bank accounts to the app. By keeping these event names generic, it’s easy to compare different versions of your funnels as you make changes. Not surprisingly, the first version of the product had some issues.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. Nico: Definitely.

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How Mobile Market Industry Leader Adjust Became a Japanese Success Story

freshtrax

A: New leads relied on the usual forms of networking, inbound marketing activities, and events. They have many apps across the e-commerce, travel, beauty, golf, and payment industries to name a few. Open a Japanese bank account for accepting payments in JPY. For example, one of our biggest clients is Rakuten, Inc.

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. So, if you put up a job post on LinkedIn then that’s a form of inbound hiring as these candidates need to proactively apply to be considered for the job. They also use precise variable naming.