Banking Inbound Naming 
Intercom, Inc.
OCTOBER 13, 2020
Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Case study: Resolution Bot. The solution we reached for was to train the bot by mining historical questions. Key takeaways.
Intercom, Inc.
JANUARY 5, 2023
Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’
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Intercom, Inc.
NOVEMBER 7, 2019
As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. Nico: Definitely.
Amplitude
MAY 31, 2018
While our inbound channels brought in more than enough new users, many of them dropped off before linking their bank accounts to the app. By keeping these event names generic, it’s easy to compare different versions of your funnels as you make changes. Not surprisingly, the first version of the product had some issues.
Indicative
MAY 25, 2018
Jewell’s talk was based on Pearson’s research project by the same name, which explored the skills that will be needed most by 2030. pointed out that her company’s target customers — people who work in the adult industry — often find it hard to get loans from banks because “banks impose moral judgments on them,” and call them high risk. “I
freshtrax
SEPTEMBER 24, 2019
A: New leads relied on the usual forms of networking, inbound marketing activities, and events. They have many apps across the e-commerce, travel, beauty, golf, and payment industries to name a few. Open a Japanese bank account for accepting payments in JPY. For example, one of our biggest clients is Rakuten, Inc.
Intercom, Inc.
FEBRUARY 27, 2020
It’s been easy for about 30 years to make something that would match keywords and try to give an answer from a bank of answers. We’re even changing the name of what used to be Answer Bot. Does the single biggest topic people ask about cover 1% of your total inbound volume of questions? Why is that? What’s cash?”
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