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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors. Google Analytics 4 offers advanced tools for understanding cross-platform customer behavior, aiding product differentiation and tailored offerings in a competitive market.

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A Non-Technical Intro to Natural Language Processing (NLP) and its Applications

Product Management Lessons from the Trenches

To help get you thinking about whether NLP is right for your business, here are some example use cases where NLP adds value: Enhance Humans Navigation IVR systems: helping consumers get routed to the person or information they need without going through a brutal phone tree (Liberty Mutual, I’m looking at you!). Stop Word Removal?—?discards

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The Blockchain Revolution: How Is It Changing Business

The Product Coalition

If you’ve been following banking and investing in the last decade, you’ve probably heard of blockchain. As Harvard Business Review calls it “it’s the first native digital medium for value, just as the internet was the first native digital medium for information. It’s a complex technology, but the idea is very simple.

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Brex’s Michael Tannenbaum on fintech growth strategies

Intercom, Inc.

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). What actually made me most comfortable was when they said they were building their system like a ledger, so it can’t be messed up.

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How Mobile Market Industry Leader Adjust Became a Japanese Success Story

freshtrax

It’s the competitive differentiator for Japanese apps who want to enter the market both domestically and abroad. We will always show the kind of service system and documents that are available for product integration, all of which have been localized to the Japanese market. Open a Japanese bank account for accepting payments in JPY.

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The Application Performance Monitoring Journey

eG Innovations

What differentiates eG Enterprise APM? I’ve been in the software industry for 20+ years in various roles including development, architecture and ops across multiple verticals such as banking, e-commerce and telco. Imagine a user logging on to a system. Was it due to the browser or the network or the backend?

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Removing Friction Isn't Always Good

Product Solving

From hurting your users, to affecting other parts of your product, to collapse of an entire system, sometimes friction is what holds everything together. Case Study: Apple and the App Store Apple has been feeling the heat lately due to their handling of some high-profile apps and their removal from the app store. so they thought.