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What is first-party data?

Intercom, Inc.

First-party data is the future of online engagement and customer experiences. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter. What is first-party data?

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Automated customer service should be personal

Intercom, Inc.

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

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What is Product Intelligence?

Amplitude

Product Intelligence software helps teams use their customer data to build great product experiences. It is also about changes in how cross-functional teams access, make sense of, and act on complex behavioral data. We are also more connected—tablets, watches, phones, work laptops, TVs, bikes, consoles, and cars to name a few.

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3 Ways of Communicating Research Insights

UX Studio: Product Management

Recently, one of these topics was to communicate research insights in a better way. . We will also focus on methods of continuous dissemination of research insights. Let’s name these people collectively stakeholders. Why we need continuous dissemination of research insights with stakeholders.

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Data Science Fails: Building AI You Can Trust

AI has the power to transform countless industries — including the healthcare, banking, insurance, and public service sectors, to name just a few — by introducing new efficiencies and revealing new opportunities for companies to solve problems. Download the report to gain insights including: How to watch for bias in AI.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

“Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Services: (Airbnb, Deliveroo, Uber) 40.5%. Every app contains at least some text.

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Decentralized Blockchain on the Rise: Exploring the Future Predictions and Emerging Trends

The Product Coalition

Opening the Blockchain Pandora’s Box: From Miners’ Reward to Global Revolution It all began with a mysterious figure named Satoshi Nakamoto. Governments, corporations, and innovators are embracing its potential to redefine how we handle data, security, and transactions. At the heart of blockchain lies decentralization.