The Product Guy

DECEMBER 15, 2019

Previously he worked for two of the UK’s largest banks, RBS/NatWest and Barclays, on their Mobile Banking apps, and most recently for The Sun, one of the world’s largest online publishing brands, where he was responsible for their news apps. The Best Visionary Product. PlateRate / Garrett Lang.

Technical Advisors 370

Technical Advisors Analytic Tools Product Manager Product Management 370

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

DECEMBER 16, 2020

COVID-19 hit finance apps with a one-two punch, and many brands are still adjusting to find their new normal. Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Split

SEPTEMBER 7, 2021

Looking ahead, firms across banking, investments, insurance, and payment processing will have to continue to weigh priorities and make strategic decisions in order to adapt and excel in a fast-changing market. A Strategic Decision to Adopt and Excel. Learn More About Feature Flags in Financial Services.

Banking 108

Banking Download Demo Branding 108

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Most brands only hear from less than one percent of their customer base , so they miss out on critical feedback from the other 99 percent. The first is to launch a VOC (voice of the customer) campaign.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! People were extremely privacy-conscious in Hong Kong and banks were trusted. Conclusion.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

The Product Coalition

APRIL 27, 2020

Co-branded Card Issuance, Explained?—?I Program Design According to a recent TechCrunch report , technology giant Google seems to be working on rolling out its own co-branded payment card. Globally, co-branded cards are increasingly getting traction with many major brands and fin-tech firms coming out with their own co-branded cards.

Branding 78

Branding Reporting Tools Banking Customer Experience 78

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Finance 147

Finance Feedback Software Research Software Systems Review 147

The Product Coalition

APRIL 27, 2020

Co-branded Card Issuance, Explained?—?II Experience Design In part I of this series, we talked about why co-branded cards make sense and what does it take for banks to design a co-branded card program. Is authorization at bank’s end or does the brand do remote authorization? II Part II?—?Experience

Branding 78

Branding Banking Customer Experience Download 78

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. 54% of consumers will try a new brand for a better service experience.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

The Product Coalition

JANUARY 21, 2020

such as brand-new recommendation on Facebook and also Google, classifying spam e-mails on Gmail, product referrals on Amazon.com or Netflix, or Residence worth forecasting on Zillow, chatbots, trips or resort rate forecasting on Hopper or Google Trips. Banks manage a great deal of data day in and day out?—?client

Banking 78

Banking Data Visualization Research Software Artificial Inteligence 78

Alchemer Mobile

APRIL 28, 2020

The key piece many major brands are missing right now: Listening. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback. I think that before jumping on ads, brands need to take action. Another bank doing it right with empathy! ? JimMarous ? ?

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Product Innovation Educators

APRIL 1, 2024

.” He is founder and CEO of CXFormula , which works with entrepreneurs to Fortune 100 companies including Nike, Universal Studios, Burger King, Bank of America, and others. The customer experience journey is the perception that a customer has after interacting with your product, service, brand, and team.

Customer Experience 250

Customer Experience User Friction User Testing Automotive 250

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Mind the Product

DECEMBER 12, 2017

Social Media and Brand Reputation. Customers complain and this can be especially damaging to our brand and reputation. Brands such as Tesco, British Airways and McDonalds have all seen their brands tarnished on social media. Thanks to social media we can all see what happens if we don’t design for emotion.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Intercom, Inc.

FEBRUARY 22, 2019

That similar phrasing can automatically be added to its knowledge bank, so future questions phrased in the same way — like “where do I manage users?” — are answered correctly. Finally, customer service chatbots can help you establish a consistent, on-brand experience for your customers. as having the same meaning.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Mind the Product

JUNE 11, 2019

So unlike shopping or banking, there isn’t yet a strong set of user preconceptions about the digital experience. Over the course of a few months we did a mix of in-person and remote interviews with people on repeat prescriptions who were users of ecommerce or online banking services, but not customers of Echo.

User Testing 171

User Testing Customer Experience Product Research Banking 171

Product Talk

JANUARY 31, 2024

Sebastian Wramba is a Product Manager at Netfonds AG , a company that supports independent financial advisors, private bankers, and insurance brokers and any combination of those from “lone wolves” to larger companies like private banks or networks.

Product Research 275

Product Research Reporting Tools Feedback Software Customer Communications 275

Intercom, Inc.

MARCH 31, 2020

is offering hundreds of schools free access to their one-on-one learning companion and a vast bank of practice questions. Therapy Brands provides tools and systems to help mental and behavioral health providers manage their practice. Recognizing that many schools did not have time to prepare for remote learning, Albert.io

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

The Product Coalition

AUGUST 8, 2023

This may help in branding the business with ease and less difficulty. Create a Brand Essence After you choose a name for your business, the next step is to create an identity for your brand. Create a Brand Essence After you choose a name for your business, the next step is to create an identity for your brand.

Banking 122

Banking Government Finance Naming 122

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

Research Software 135

Research Software Feedback Software Reporting Tools Data Visualization 135

Mind the Product

MAY 5, 2020

In a product career that has taken her from Australia to Hong Kong and to Europe, she’s currently Chief Product Officer for Berlin-based challenger bank N26. But huge numbers of people in the region still don’t have a bank account. There were eight product owners and about a dozen designers across brand design and product design.

Leadership 149

Leadership User Testing Research Software Analytic Tools 149

Intercom, Inc.

MARCH 21, 2018

A bank that says it cares about its customers can’t have 20 people waiting in line with only two tellers on duty. Want to learn more about how to build your brand and sell more products in a non-spammy way? Features help us back up our story in a compelling way that our competitors can’t do.

Marketing 223

Marketing Customer Satisfaction Differentiation Banking 223

The Product Coalition

APRIL 27, 2020

Co-branded Card Issuance, Explained?—?III Commercial Aspects In Part I and Part II we looked at program design and experience design for co-branded cards. Co-branded Card Issuance, Explained?—?III III Part III?—?Commercial Commercials play a crucial role in a lot of decisions with regards to program and experience design.

Branding 60

Branding Banking Marketing Finance 60

The Accidental Product Manager

JANUARY 27, 2020

Product managers have to practice being frenemies with banks Image Credit: 401(K) 2012. The Problem With Banks. However, there is a problem here: these markets are already being served by banks. The result of this is that the big technology companies and banks have started to circle each other with a great deal of care.

Banking 56

Banking Artificial Inteligence Product Manager Product Management 56

Imaginary Cloud - Design

JANUARY 8, 2020

Longer color palettes Your brand doesn’t need to be so restrictive concerning color palettes anymore. Broken grid”, asymmetrical layouts Remember how brutalism was becoming a viable style even for more commercial and established brands? Two to three colours will prove to be too repetitive for the current taste.

Research Software 140

Research Software User Testing Banking Branding 140

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. They turned to their digital banking platform provider, Alkami, to begin solving the issue. This reduced friction within the mobile experience and helped deliver the mobile login experience their members expected.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Alchemer Mobile

APRIL 11, 2019

With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. We release this category-specific benchmark data so Finance brands can understand how effectively they measure their customer experience, communicate with their customers, and earn customer love.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Intercom, Inc.

MAY 18, 2022

Brands struggle to offer seamless omni-channel experiences, with about half of business decision-makers saying their brands do not have the ability to carry context across channels. That similar phrasing can automatically be added to its knowledge bank, so future questions are phrased in the same way. as having the same meaning.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

NextBigWhat

AUGUST 2, 2019

It covered the absolute fundamentals of a PM role such as using solid frameworks that you can bank upon to define your product, developing personas and user stories, understanding metrics, product marketing, PMF etc.” Plus, expect real world examples on product positioning, messaging and GTM strategies.

User Testing 94

User Testing Branding Feedback Software Product Manager 94

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. Brand new messenger for more customization. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before.

Research Software 119

Research Software Feedback Software Artificial Inteligence User Testing 119

Intercom, Inc.

OCTOBER 15, 2020

” “I wonder, is there an element to what you’re describing that is about building a brand that bypasses the complexity of the sale?” If they go into a mattress store, it’s a combination of price plus brand and maybe salesperson. Like at Autobooks and they sell to banks. Is it memory foam? We got you.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

Alchemer Mobile

APRIL 24, 2018

The feature gives people the ability to transfer money to their bank account via their debit card in a matter of minutes. Mobile brands and devices. We scaled it quickly and have been leveraging it for a variety of brand and partner activations since. Q: What is a new feature that you are the most proud of? Privacy norms.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203