The Product Coalition

JUNE 17, 2019

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

Banking 97

Banking Development Team Review Software Review Technical Review 97

Johanna Rothman

DECEMBER 14, 2023

Sometimes a fieldstone is too big for me, so I use the notion of an “idea bank.” ” My idea bank reminds me of themes I want to possibly address in the future. The Blank Page Problem Can Stop Writers from Writing Before I knew about fieldstones or the idea bank, I had trouble starting a piece.

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Banking Workshop Consulting Books 64

Business of Software Conference

MARCH 13, 2023

And Breathe… Silicon Valley Bank – Imagine It Was Just a Dream The last few days have been some of the most traumatic ever for many in the SaaS and software ecosystem. The collapse of Silicon Valley Bank (SVB), would undoubtedly been a near extinction event for growth stage software companies across the world.

Banking 52

Banking Government Events Customer Experience 52

Split

SEPTEMBER 7, 2021

Looking ahead, firms across banking, investments, insurance, and payment processing will have to continue to weigh priorities and make strategic decisions in order to adapt and excel in a fast-changing market. A Strategic Decision to Adopt and Excel.

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Banking Download Demo Branding 108

The Product Coalition

JANUARY 21, 2020

Currently, AI builds its solutions using the following approaches: Prediction Classification Clustering Optimization Why are banks making use of AI in their back-office functions? Banks manage a great deal of data day in and day out?—?client financial investments, transactions, home mortgages, bank card, and so on.

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Banking Data Visualization Artificial Inteligence Research Software 78

Mind the Product

JULY 29, 2019

Traditionally, the banking industry has been slow to innovate. In this ProductTank London talk Megan Caywood, then Chief Platform Officer at Starling Bank, explains how the bank has challenged the status quo by introducing a current account that is entirely digital and tailored to the smartphone generation.

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Banking User Testing User Friction Differentiation 71

The Accidental Product Manager

JANUARY 27, 2020

Product managers have to practice being frenemies with banks Image Credit: 401(K) 2012. The Problem With Banks. However, there is a problem here: these markets are already being served by banks. The result of this is that the big technology companies and banks have started to circle each other with a great deal of care.

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Banking Artificial Inteligence Product Management Product Manager 73

Alchemer Mobile

APRIL 5, 2022

Subcategories for Finance Apps: Fintech, Banking, Insurance. “Why do people like mobile banking? Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Response rates were phenomenal, with 94% for Fintech, a whopping 98% for Banking, and a high 97% for Insurance (91% overall).

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Finance User Testing Feedback Software Research Software 261

TryMyUI

OCTOBER 10, 2019

The post Banking on bad UX: Finance website designs are failing gens Y & Z appeared first on TryMyUI Blog. Now, younger generations aren't buying in. How are financial website designs failing? How can financial institutions hope to rebound in the eyes of these tech-savvy and socially aware customers?

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Finance Banking UX Blog 73

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Presentation Reporting Tools 52

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Presentation Reporting Tools 52

DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. For the safety of consumers, the bank staff, all our families and the community, nobody should be walking into a branch. 70% of participants have a more favorable rating of online banking now.

Banking 52

Banking User Testing Presentation Reporting Tools 52

The Product Coalition

JUNE 22, 2023

Or what if you wanted to check the status of your white labeled credit card not with the issuing bank, but with the label? This can be handled by partnering with back end institutions that are structurally adept at security, particularly across regulatory environments, i.e., banks and other large financial institutions.

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Finance Banking User Testing Onboarding KPIs 114

TryMyUI

FEBRUARY 22, 2021

The post Banking on Bad UX vol. Sometimes, "usable" doesn't actually mean "usable" in the UX sense. Citibank is out $500 million on a "usable" UI that isn't even close to being usable. Learn the difference and save yourself a billion or so. 2: The 1s and 0s of a $900,000,000 UI mistake appeared first on TryMyUI Blog.

Banking 52

Banking UX Blog Finance 52

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

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Reporting Tools Data Visualization Feedback Software Analytic Tools 100

Lenny Rachitsky

MAY 16, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Mercury —The powerful and intuitive way for ambitious companies to bank • OneSchema —Import CSV data 10x faster — Jag Duggal is chief product officer at Nubank, a decacorn neobank founded in Brazil.

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User Testing Research Software Banking User Friction 97

The Product Coalition

JULY 8, 2021

Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. Banks can use NLP-powered chatbots to provide 24/7 customer assistance and personalized insights based on real-time financial data analysis.

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Data Visualization Reporting Tools Analytic Tools Banking 156

Product Management University

AUGUST 6, 2024

Department Priorities & Goals – The Missing Link Imagine you have a platform with a suite of loan products for credit unions and community banks. If the banks and credit unions make it more attractive for small businesses to apply for loans, they’ll grow their customer base of local small businesses. Now, the connection is obvious.

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Demo Differentiation Product Research Banking 130

The Product Coalition

MARCH 29, 2021

The finance industry is massively influenced by the digital transformation as all other industries. Not only new payment methods are… Continue reading on Product Coalition ».

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Banking Finance Development Agile 89

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Finance brands were generally spared by the marketplace shakeup of 2020.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Userpilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. For example: Banks use the onboarding process to help users get familiar with their mobile app or what to do if they lose their credit card. Let’s get started.

Reporting Tools 90

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 90

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Historically, the banking experience has never been one to write home about. Let’s unpack that a bit more. And right now, human connection is everything.

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User Testing Finance Customer Feedback Feedback Software 246

Dragonboat

MARCH 11, 2024

Bank. […] The post Conquering Product-Led Transformation: Strategies for Scaling in Large Enterprises appeared first on Dragonboat. The larger the company, the more significant the challenges become: team cohesion, strategic direction, and maintaining alignment throughout the organization.

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Enterprise Strategy Banking Leadership 109

The Product Coalition

AUGUST 8, 2023

Separate Business Bank Account Finally, the last and one of the most crucial steps is to open a separate business bank account to manage the business finances. Having a separate business bank account allows you to track expenses, profits, and taxes better. Also, don’t forget to get a business credit card.

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Banking Government Finance Naming 110

Product Management University

JUNE 12, 2024

Jaw-Dropping Moment 1 Shortly after the 2008 financial crisis, a FinTech company that processes credit card transactions for many of the big banks and card issuers was planning a series of enhancements to help their customers acquire new and more creditworthy cardholders to make up for the many cardholders they lost via default.

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Product Research Customer Experience User Testing Customer Feedback 259

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

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Research Software Feedback Software Reporting Tools Data Visualization 123

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools. Bank offers Face ID and Wells Fargo has 128-bit encryption to mask sensitive information.

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Feedback Software Finance Reporting Tools Data Visualization 199

Mind the Product

JULY 28, 2020

Unlike the banks, we display our fee upfront and deduct it before currency conversion. TransferWise was formed in 2011 out of frustration with the expense of sending money overseas. We use the mid-market exchange provided by Reuters with no mark-up, so there are no nasty surprises for customers. We’re happy to boast that the service [.].

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Banking Marketing Leadership 214

The Product Coalition

OCTOBER 4, 2023

By creating decentralized exchange solutions for their businesses, companies can seamlessly transact with partners and customers worldwide, avoiding the hassles associated with traditional banking systems. Cost Efficiency Traditional financial intermediaries, such as banks and payment processors, often charge hefty fees for their services.

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Technical Review Finance Customer Experience Banking 123

The Product Coalition

MARCH 18, 2022

It helps people who do not have access to banks or financial institutions, too, because they can use digital wallets to send and receive money with ease. Contactless payments are much like traditional bank card transactions, but they use RFID or NFC technology instead of swiping a card.

Technology 120

Technology Banking Data Visualization Download 120

UX Planet

FEBRUARY 10, 2024

Despite the flourishing landscape of fintech startups in recent years, competing against established giants in the banking sector remains a formidable challenge. Also Read: A great short story on why you should invest in yourself, and not only in investment banking. Thanks for reading and getting to the end of the article.

Customer Experience 81

Customer Experience User Experience Banking Travel 81

Product Management Unpacked

APRIL 3, 2020

I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly. When you make continual deposits, your relationships become more fulfilling, happy and productive.

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Weak Development Team Banking Product Management Product Manager 163