The Product Coalition

JUNE 17, 2024

“To date, none of the banks in the BVI have said that my businesses were feasible to support any of them,” said Rochelle Lawrence, a local entrepreneur, who shared her story at the BVI Business…

Banking 106

Banking Development Product Management Product Manager 106

UX Planet

NOVEMBER 18, 2024

How banks and fintech companies use dark patterns to influence your choices Continue reading on UX Planet »

Banking 94

Banking UX Technology 94

Alchemer Mobile

AUGUST 5, 2020

While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. Historically, the banking experience has never been one to write home about. Let’s unpack that a bit more. And right now, human connection is everything.

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Roman Pichler

MARCH 14, 2017

Many organisations that have adopted Scrum like banks, retailers, and media companies traditionally don’t have a product management group and hence no product mangers. Secondly, Scrum has been applied outside the realm of product development and commercial software products.

Product Management 265

Product Management Product Manager Research Software Product Research 265

Alchemer Mobile

NOVEMBER 10, 2022

Alkami Technology develops and delivers digital banking solutions for credit unions and banks.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mind the Product

JULY 28, 2020

Unlike the banks, we display our fee upfront and deduct it before currency conversion. TransferWise was formed in 2011 out of frustration with the expense of sending money overseas. We use the mid-market exchange provided by Reuters with no mark-up, so there are no nasty surprises for customers. We’re happy to boast that the service [.].

Banking 226

Banking Marketing Leadership 226

Melissa Perri

JUNE 29, 2017

I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. I wasn’t called a Product Manager until I bailed out of that and landed in a startup. I rarely thought about it after that.

Product Research 325

Product Research Product Management Product Manager Customer Experience 325

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Inefficient customer service is one of the main reasons why customers leave their banks or financial tools. Bank offers Face ID and Wells Fargo has 128-bit encryption to mask sensitive information.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

The Product Coalition

JULY 8, 2021

Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. Banks can use NLP-powered chatbots to provide 24/7 customer assistance and personalized insights based on real-time financial data analysis.

Data Visualization 155

Data Visualization Reporting Tools Analytic Tools Banking 155

Product Talk

MAY 18, 2022

Another example involved a bank that had strong company policies that meant their product teams were not allowed to talk to customers. It just mattered if they banked somewhere. Fortunately, the team knew plenty of people who had bank accounts at other institutions.

User Testing 241

User Testing Customer Experience Customer Feedback Product Research 241

Piyanka Jain

MARCH 28, 2023

Traditionally, banks relied on limited data sets, such as credit history and income, to evaluate an individual’s creditworthiness. By analyzing this vast amount of data, fintech companies can identify patterns and trends that traditional banks may overlook, allowing them to create a more comprehensive credit scoring model.

Data Visualization 39

Data Visualization Artificial Inteligence Banking Startups 39

Mind the Product

SEPTEMBER 11, 2024

What does it take to integrate Generative AI into the highly regulated world of banking? Featured Links: Follow Tariq on LinkedIn | Citi | ‘Six things Read more » The post How Citi is accelerating AI in banking – Tariq Maonah (SVP of Product and Engineering, Citi) appeared first on Mind the Product.

Banking 70

Banking Engineering Generative AI Development 70

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

The Product Coalition

SEPTEMBER 22, 2020

Couldn’t find Bank of Queensland’s Open Banking API (are they in breach of APRA or ACCC regulations?) Of the financial institutions that have an API, many have done the bare minimum to implement open banking. Is this in the spirit of Open Banking? Carsales.com.au Coles didn’t have a public API, whereas Woolworths did.

Banking 165

Banking Download Data Visualization Document 165

The Product Coalition

MAY 27, 2022

Blockchain is responsible for facilitating tasks in regular lives, investing protocols that can bring passive returns compared to the savings arenas and conventional banking. Blockchain also offers banking services. When you transact in cryptocurrencies, there is no need for you to input your banking data or personal information.

Data Visualization 163

Data Visualization Banking Customer Experience Finance 163

Intercom, Inc.

NOVEMBER 18, 2019

“When ATMs were introduced in the late 1960s, businesses weren’t sure consumers would ever embrace a machine over a bank teller” Instead, consumers want chatbots that respect their time and lead them to a desired outcome as quickly as possible. Just not in the way many chatbot makers envisioned it initially, eg.

User Testing 42

User Testing Banking Product Research B2C 42

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.). Finance brands were generally spared by the marketplace shakeup of 2020.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 183

Customer Satisfaction User Testing Banking Customer Experience 183

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. Using customer support to drive loyalty, engagement and revenue. 1 obstacle for these executives.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

Product Management Unpacked

APRIL 3, 2020

I call this type of trust-building process in relationships a “trust bank account.” Relationships are like bank accounts because you make deposits and withdrawals. However, like real bank accounts, trust cannot be built quickly. When you make continual deposits, your relationships become more fulfilling, happy and productive.

Weak Development Team 163

Weak Development Team Product Management Product Manager Banking 163

The Product Coalition

JUNE 22, 2023

Or what if you wanted to check the status of your white labeled credit card not with the issuing bank, but with the label? This can be handled by partnering with back end institutions that are structurally adept at security, particularly across regulatory environments, i.e., banks and other large financial institutions.

Finance 113

Finance Banking User Testing Onboarding KPIs 113

Intercom, Inc.

AUGUST 30, 2022

Mercury – Banking. Mercury is a financial technology company that provides banking* made with startups in mind. Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. Mercury is a financial technology company, not a bank.

Reporting Tools 163

Reporting Tools Customer Communications Analytic Tools Data Visualization 163

Intercom, Inc.

FEBRUARY 22, 2019

That similar phrasing can automatically be added to its knowledge bank, so future questions phrased in the same way — like “where do I manage users?” — are answered correctly. For example, if a chatbot knows how to answer a question like “how do I add another user?” it can automatically recognize “ where do I add another user?”

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! People were extremely privacy-conscious in Hong Kong and banks were trusted.

Weak Development Team 163

Weak Development Team Banking Customer Experience User Friction 163

Product Management University

JUNE 12, 2024

Jaw-Dropping Moment 1 Shortly after the 2008 financial crisis, a FinTech company that processes credit card transactions for many of the big banks and card issuers was planning a series of enhancements to help their customers acquire new and more creditworthy cardholders to make up for the many cardholders they lost via default.

Product Research 259

Product Research Customer Experience Customer Feedback User Testing 259

Mind the Product

MARCH 8, 2019

Money transfer service Transferwise has undergone phenomenal growth and now moves over £3 billion a month, saving its customers more than £3 million a day in bank fees. At Transferwise, the product pillars of cheap, easy, fast are their ways of bringing something unique to customers that banks have failed to achieve.

KPI 173

KPI Banking User Testing Product Research 173

Product Management University

MAY 24, 2021

Instead of delivering a great cloud platform, you’re delivering a cloud platform with capabilities that are specific to banking, healthcare, retail, manufacturing, etc. At the top of your game, you’re delivering solutions with industry-specific functionality that make customers more competitive in their markets.

User Testing 246

User Testing Customer Experience Product Management Product Manager 246

Piyanka Jain

JANUARY 31, 2020

Hypothesis-driven vs. ML-driven I was talking to a CTO of a Fortune 100 bank this morning and we got talking about feature engineering in AI/ML models. Feature Engineering?—?Hypothesis-driven With the advent of ML and AI, many believe that the statistical methods of feature engineering are redundant.

Engineering 170

Engineering CTO Data Visualization Banking 170

Alchemer Mobile

JUNE 24, 2021

Banking, fintech, and insurance companies are uniquely positioned to build relationships with mobile consumers—but few tap into their app’s full potential, leaving missed connection opportunities on the table. If you’re in finance, it’s time to reevaluate how you use your app for feedback collection and relationship building.

User Testing 162

User Testing Feedback Software Finance Customer Feedback 162

Imaginary Cloud - Design

SEPTEMBER 17, 2020

Raiffeisen Bank International app: a simple example. Some of the apps even allow users to connect the app to a bank account to facilitate and create a more automatic process. Most bank apps don’t have an easy and intuitive way for users to see where they spend the money besides a long transaction list.

Customer Experience 136

Customer Experience User Experience User Testing Research Software 136

Lenny Rachitsky

MAY 16, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Mercury —The powerful and intuitive way for ambitious companies to bank • OneSchema —Import CSV data 10x faster — Jag Duggal is chief product officer at Nubank, a decacorn neobank founded in Brazil.

User Testing 119

User Testing Research Software Banking User Friction 119

Alchemer Mobile

APRIL 28, 2020

In a revolutionary move, Ally Bank forgave all overdrafts without asking for repayment so their members could receive their full stimulus check. Another bank doing it right with empathy! ? Learn how other food and drink brands use sentiment data to make product decisions. JimMarous ? ? rshevlin ? ? RAlexJimenez ? ?

Customer Communications 147

Customer Communications Customer Feedback User Testing Customer Experience 147