Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Lenny Rachitsky

MARCH 5, 2024

When working with Leo’s team, the launch preparations will take on average around 10 hours, versus 50 to 120 hours when managing the campaign entirely in-house. B2B versus B2C). A mix of reasons: lack of preparation, audience mismatch, or just bad timing, with too much competition on your chosen launch day.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

Userpilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Let’s discuss these benefits in more detail.

Data Visualization 91

Data Visualization User Testing Customer Experience Customer Feedback 91

Mironov Consulting

JULY 27, 2023

 Sales teams inundate us with urgent-but-repetitive ‘does product X do thing Y?’ 1] “Product Needs to Help Sales Close Major Deals” Enterprise sales teams are paid, rewarded, promoted, and measured on closing individual (big) deals.  So  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Get feedback on different messaging and ads to find which resonates. What is concept testing and how can it help accelerate your product-led growth ?

User Testing 87

User Testing Feedback Software Product Research Analytic Tools 87

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. It is not necessarily bad to have product managers that already know the market. The message is clear. Think like a CEO.

Product Management 78

Product Management Product Manager Weak Development Team B2C 78

Mironov Consulting

FEBRUARY 6, 2020

Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. Yet it’s the first KPI proposed by many exec teams.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

FEBRUARY 12, 2021

Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. We will then explain the benefits of freemium for SaaS and why they work well for B2C companies and not so great for B2B.

User Testing 98

User Testing B2C Reporting Tools Customer Experience 98

The Product Coalition

SEPTEMBER 4, 2019

For example, a B2B product for developers might need a PO/PM with great technical skills while a pure marketing B2C product with low tech features might not. WEAK answer : he/she is speaking about a small topic and is not able to go deep into details about the subject or the learning process. how did you overcome it?

Weak Development Team 60

Weak Development Team Product Research User Testing Research Software 60

Mixpanel

OCTOBER 20, 2020

This post is written by TWG, a product consultancy specializing in modern application development , data engineering, and product growth. Depending on your budget, the size of your technical team, and the vision for the future of your data, you can choose the solution that feels the best for you. Now, let’s dive in.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Product Innovation Educators

AUGUST 14, 2023

I founded Prodify so my team and I can help companies by sharing knowledge from our previous experiences. It’s not because they’re bad at what they do. Often the senior leadership team thinks they talk about strategy a lot, but the employees under them don’t understand the strategy.

Technical Review 100

Technical Review User Testing Weak Development Team Vision 100

Userpilot

NOVEMBER 20, 2022

Rather than assessing your ACV on its own as simply good or bad, you should evaluate the context of all other financial metrics that define the success of your business as a whole. You can also find distinct differences in ACV between B2B and B2C companies. Instead, the right annualized contract value varies from business to business.

Feedback Software 91

Feedback Software Onboarding KPIs Customer Experience Customer Feedback 91

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. It is not necessarily bad to have product managers that already know the market. The message is clear. Think like a CEO.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. Jump Markets It is not necessarily bad to have product managers that already know the market. The message is clear.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. Jump Markets It is not necessarily bad to have product managers that already know the market. The message is clear.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Ask Benny

JULY 1, 2019

While these requirements are not bad by themselves, it is much more important to have a competent product manager than that product manager having the exact market or technology pre-experience. It is not necessarily bad to have product managers that already know the market. The message is clear. Jump Markets. Think like a CEO.

Product Management 60

Product Management Product Manager Weak Development Team B2C 60

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Alchemer Mobile

MARCH 18, 2021

You can reach us here or message us on social media @Apptentive. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. The team will let you know if you are the winner, and we’ll connect with you to get your information so we can send you a prize. So make sure you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. When it comes to average purchases on a B2C platform, individual decisions are usually impulsive and driven by momentary preferences, emotions, and desires. Probably not.

User Testing 60

User Testing Customer Feedback Research Software B2B 60

The Product Coalition

FEBRUARY 6, 2020

Europe lags behind North America and China in almost all respects, while in China the development of digital marketing is closely intertwined with the active development of e-commerce. At the same time, only 5% of respondents used digital marketing to develop business with the help of existing customers. Develop creative skills.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. To keep the development work going, work in small increments, ship them often, and resist the temptation to ‘just add this in’. Average ships per person in the team.

Technical Review 78

Technical Review User Testing Product Management Product Manager 78

Userpilot

JULY 5, 2022

As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap. Riskiest Assumption Testing (RAT) and Fake Door Testing are good ways of validating ideas before you commit to developing them. What is incremental innovation?

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Intercom on Product: Keeping the momentum going as you scale.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Stage : Early-stage for B2C, an evergreen lever for B2B. Use that same creativity to develop PR pitches. Cost : Medium. Examples : Lyft: [link]. DoorDash: [link].

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. I felt this incredible intense pressure from the team and also from within myself to launch what we had built. I did not believe that we had Product-Market Fit, but I couldn’t just say that to the team. Step 2: Segment.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

APRIL 29, 2021

Other software requires direct integrations and developer participation to create more complex product experiences. These features are more than in-app messages. This decreases the strain on your customer success teams. Behavior-responsive messaging. It doesn’t require heavy developer investment to get set up.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 19, 2020

If it’s bad, and the product doesn’t meet your user’s expectations – they are inevitably going to churn. Product experience is generally the responsibility of the Product Team, but the trend is moving towards having responsibility shared among the whole organization. Then, it asks you to invite other team members in.

Customer Experience 57

Customer Experience Research Software User Testing Product Research 57

The Product Coalition

MARCH 21, 2019

At a large B2C media company, I found that there was an over-arching strategy but it was formulated with little input from each of the business units, which continued to operate independently and never actually made the sacrifices necessary to implement it. Is the team delivering value every sprint?

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Userpilot

JUNE 19, 2020

If it’s bad, and the product doesn’t meet your user’s expectations – they are inevitably going to churn. Product experience is generally the responsibility of the Product Team, but the trend is moving towards having responsibility shared among the whole organization. Then, it asks you to invite other team members in.

Customer Experience 52

Customer Experience Research Software User Testing Product Research 52

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. My main message is to encourage a shift in the metrics conversations we have. So where do we start?

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

The Product Coalition

MAY 25, 2018

It covers more than 160 scrum anti-patterns that hold your scrum team back. Before we start talking about the product backlog anti-patterns, I would like to make a small detour to make you familiar with my mental model, how agile software development works. So from my perspective, I like to refer to it as the product creation arc.

Webinar 60

Webinar Agile Product Research Customer Experience 60

BrainMates

APRIL 30, 2018

A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. There’s some really good support for this idea within the executive team, and they think this product is going to help the Telco bring a lot of new clients in as new customers.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Stage : Early-stage for B2C, an evergreen lever for B2B. Use that same creativity to develop PR pitches. Cost : Medium. Examples : Lyft: [link]. DoorDash: [link].

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Business of Software Conference

JUNE 5, 2019

We had made a bad hire. But then you develop written language and developed mapping tools and they would develop maps and pictorial maps with language on it. I want to talk about our journey to Andi and how we developed Andi which is our virtual assistant. And it is typically him so no feeling bad about that.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Today, Doug is a Growth Partner at Emergence Capital. It didn’t exist 15 years ago.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171