The Product Guy

JANUARY 31, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. We also covered best practices to ensure your walkthroughs get high user engagement. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

MARCH 30, 2025

Some ways to approach this strategy include: Offering a free trial or freemium plan to allow new users to realize the value of your app before they commit to a plan. Use referrals to encourage users to refer your app to others. Ask users to leave reviews on the app store to add social proof to your app.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. For example, Eleken has entered the List of the Top Ukraine User Experience (UX) Agencies on Clutch.

Customer Experience 95

Customer Experience Research Software User Experience User Testing 95

Userpilot

FEBRUARY 28, 2024

Do you get nightmares wondering how users move through your funnel? Funnel tracking software can solve this problem. TL;DR Funnel tracking lets you track user activities across various user journeys. These tools help with improving retention, enhancing the user experience , and making data-driven decisions.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Software Review 105

The Product Coalition

APRIL 28, 2020

When it comes to designing a user interface for software applications, this variance in people’s preferences poses a huge challenge. The moment we talk about maximising the user experience with a software product, there are 3 words that do the rounds?—?customization, They must be perfectly suited to a novice user.

Customer Experience 82

Customer Experience User Experience Analytic Tools User Testing 82

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. BTS of our AffinityMap Results and Recommendation While Civian offers a novel and valuable approach to investing, users encounter several challenges with its functionality.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

AUGUST 27, 2024

Heap also automatically records other data associated with each user, session, and event to help its users further enrich their data. You can start using Heap’s Autocapture by adding the provided code snippet to your website header. After creating a Heap account, you’ll receive a unique tracking code snippet.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Mind the Product

APRIL 27, 2017

Different written and visual methods can be used to detail problems that target user experience as pain points. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Product Requirements in B2B Software Markets.

Framework 159

Framework User Testing Research Software Feedback Software 159

UserVoice

JUNE 5, 2017

They’re also are the most limited in their quantitative value, due to their one-on-one nature. And while these might provide the most in-depth insights due to the personal nature of the feedback collection, there is an inherent danger in the input from customer interviews and usability tests being too heavily relied upon.

User Testing 159

User Testing Customer Feedback Feedback Software Data Visualization 159

Userpilot

OCTOBER 16, 2022

With Userpilot, you can apply these strategies without having to code. You can tell customers are developing a positive relationship with your product when they become active users. For this, you can calculate software adoption rate, which is the percentage of signed-up customers that become active users. Churn rate.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Source: Martin Eriksson, Mind the Product. It takes effort from both sides to make life easier. One other thought!

User Testing 189

User Testing Customer Feedback Customer Experience Product Research 189

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. They act as referrals, answer questions and eventually, help you with user-generated content. Create your user persona to gather important information about your target audience. B2B SaaS customer journey map.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

The Product HQ

JUNE 10, 2024

Are you looking to break into an exciting career in B2B product management? Then ensure you have the right skills before commencing a B2B product manager job. B2B Product management guides the activities of the entire product life cycle from product indentation to its final launch.

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

JULY 17, 2024

Collecting high-quality data for personas ensures they are based on real user behaviors and needs. Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. Here are eight user persona examples to guide you in creating your own detailed personas. What is a persona?

User Testing 105

User Testing Research Software Data Visualization Feedback Software 105

Userpilot

SEPTEMBER 5, 2024

With Fullstory autocapture, you can: Ensure user privacy and data integrity, even as your product evolves. Gain a complete understanding of the user experience. Uncover hidden user insights. Why you may need a Fullstory alternative: Limited user engagement and feedback modules. Lack of in-depth segmentation.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software User Testing 103

Userpilot

JANUARY 27, 2021

We’re talking about a brand that’s famous for creating seamless user experiences. What about software solutions they have to review based only on a single web page? Jump to the relevant section: What do “ease to use” and “user-friendly” actually mean? New users can adapt to it easily. How to communicate it?

Research Software 111

Research Software Feedback Software User Testing Data Visualization 111

B2B Product Management

SEPTEMBER 29, 2023

Getting confused between what to do as a B2B Product vs B2C Product manager role? It is important to understand what B2B and B2C products are. B2B products are products or services that are sold to other businesses, rather than to consumers. Here is a brief overview of the key differences between B2B and B2C products.

B2C 52

B2C B2B Reporting Tools User Testing 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. Ahead of the trend: Atlassian.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. Pros & Cons Pros: You don’t need to code to get the most out of it. Hubspot feedback software. What is SurveyMonkey? Userpilot feedback analytics.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

The Product HQ

APRIL 20, 2024

Looking to become a B2B Product Manager? This career guide offers a detailed overview of the best B2B product management training options. There is no shortcut to becoming a B2B product manager. Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills.

B2B 52

B2B User Testing Research Software Analytic Tools 52

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 133

Enterprise User Testing Feedback Software Technical Advisors 133

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. Useful questions for B2B products).

User Testing 161

User Testing Customer Feedback Customer Experience Data Visualization 161

Userpilot

JULY 20, 2023

When trying to choose the right productivity app for your needs, it’s best to look at a combination of third-party reviews, social media posts from users, and free trials to try out the software for yourself. Alconost: localize software, apps, and websites. Synthesia: AI video generator. Free trials.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

AUGUST 30, 2021

A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. Common product analytics software features. What are product analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Mind the Product

FEBRUARY 22, 2018

We launched UserMuse with what we believed to be a deep understanding of our primary market: product managers at B2B software companies. It was six months before I did business reviews with these clients – spurred by my confusion after the botched sales call I mentioned. Don’t Abandon the Basics.

Product Research 135

Product Research User Testing Customer Experience Research Software 135

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Product managers usually choose a tool or piece of software to act as a repository, but really a repository is anywhere you keep feedback — even if it’s on paper in a drawer. That reduces risk.

Feedback Software 122

Feedback Software Analytic Tools User Testing Customer Feedback 122

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Showing testimonials and reviews on your platforms so customers can see you’re trustworthy. Share positive reviews and testimonials.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Lenny Rachitsky

JUNE 2, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Attio —The powerful, flexible CRM for fast-growing startups • Vanta —Automate compliance. Canva is one of the world’s most valuable private software companies, used by 95% of Fortune 500 companies.

Data Visualization 112

Data Visualization Technical Review Customer Experience Customer Feedback 112

Userpilot

FEBRUARY 3, 2023

Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. After completing your customer analysis, create user personas based on real customer traits. Create in-app surveys code-free with Userpilot. Are the reviews overwhelmingly positive or not?

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

DECEMBER 22, 2021

2022 will be the year of data in product – Product Managers will become more and more data-driven in their decision-making, and will offer more personalized product experiences based on user behavior data. This will allow PM to build personalized product adoption experiences on the fly. Product Ops.

Analytic Tools 143

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 143