Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention. Let’s begin.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

MAY 8, 2024

Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Userpilot is a product growth platform with feedback, analytics, and engagement features. Brand24 dashboard.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Start by collecting basic user details via user persona surveys at sign-up. Interested?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 15, 2024

AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. Hotjar uses AI to analyze user feedback and extract actionable insights on how to improve user experience. That’s your chance to gain a competitive edge and drive business success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

FEBRUARY 27, 2023

User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue. It also drives adoption through regular user engagement and increases stickiness. Primary onboarding helps new users experience the Aha! Why is user onboarding important?

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 25, 2024

The Kano Model has since been incorporated into quality control, product management practices, and user experience design , offering a sophisticated approach to understanding and prioritizing customer requirements. Example: Customers come to every B2B email marketing tool expecting it to have an email builder.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. GainsightPX is one of the most prominent product experience platforms in the market. you can help elevate their user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 25, 2022

Let your users choose what to learn about. Embed video tutorials inside your help center so users who get stuck can find answers quickly and learn more about your product features easily. There are six steps to designing an interactive product demo that closes deals: Research your customers and build deep user personas.

Research Software 98

Research Software Feedback Software User Testing Customer Experience 98

Userpilot

JUNE 20, 2023

Adopt a continuous onboarding approach instead of overwhelming users all at once Companies make this onboarding mistake all the time—they try to educate customers at once and get it over with. But it’s impractical for most B2B SaaS products. The result is improved customer experience and less overwhelmed customers.

Customer Experience 98

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. GainsightPX is one of the most prominent product experience platforms in the market. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

MAY 20, 2024

Userzoom is the best user and product research tool. Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels. Mixpanel is the best product analytics tool for visualizing customer data. Funnel analysis on Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Pop-Up Posts: Deliver updates directly to users as targeted pop-ups. Custom Button & Open Script: Embed the changelog on any website or app for a fully integrated experience.

Feedback Software 52

Feedback Software User Testing Product Research Customer Feedback 52

Intercom, Inc.

AUGUST 2, 2018

As an organization scales, managing experiments – and democratizing their learnings – quickly becomes complex. Solving that specific problem is what led Claire to build Experiment Engine, which Optimizely acquired in 2017. The simplest thing you can say is, “I want to run X experiments in this time period.”

User Testing 140

User Testing Customer Experience Product Research Data Visualization 140

Userpilot

AUGUST 15, 2024

Usually, he works with B2B companies that have already achieved product-market fit and are looking to scale their operations. He believes that to grow faster, businesses must learn faster—by constantly gathering data , validating assumptions, and iterating quickly. Creating a welcome survey with Userpilot to gather new user data.

Customer Experience 105

Customer Experience User Testing Data Visualization Analytic Tools 105

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX is one of the most prominent product experience platforms in the market. It can be instrumental in driving product adoption and user retention.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 28, 2023

How in-app marketing benefits users: Unlock your product’s total value: The thing about B2B users is they rarely have time to explore your product and adopt all its features on their own. Also, don’t direct users to external links when you can embed the videos in-app and save them the distraction.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. Tracking customer experience across your entire user journey. Customers will love you more if you: Personalize their first-time user experience with branched and interactive onboarding. Personalize the first-time user experience.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userzoom

NOVEMBER 6, 2019

To better understand the current culture of user research and UX in enterprise organizations, download our latest State of UX in the Enterprise report and discover all the data, trends and insights that are most important to UX teams right now: Download ‘The State of UX’ UX is a huge part of digital transformation, basically.

Research Software 68

Research Software User Testing Product Research UX 68

Userpilot

SEPTEMBER 16, 2022

The 15 customer experience examples we’re going to analyze here include: Offering branched onboarding experience based on user needs, like Notion. Offering self-service support so users can access a help center inside your app. Why is customer experience important in SaaS?

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98