Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? That way, you can deliver hyper-personalized experiences that speak directly to their needs. The most common variables used in B2B segmentation. What is B2B market segmentation?

Analytic Tools 97

Analytic Tools Customer Experience B2B Data Visualization 97

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Alternatives: AdRoll, Quantcast.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. While it would be foolish for a product designer to complain about this approach, it can inadvertently exclude important user experience considerations.

Technical Advisors 79

Technical Advisors Analytic Tools Feedback Software Reporting Tools 79

Userpilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Display in-app notifications with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Mixpanel

NOVEMBER 8, 2021

As a VP of Product at Roam Digital, a full service consultancy, I’ve had the opportunity to work on a wide range of B2B and B2C products. One great example was a dashboard aggregation product we developed with a client. It was a kind of magic number, and we shifted our onboarding experience to drive users to that goal.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!”

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Userpilot

MARCH 24, 2025

In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. A professional with no experience building consumer products (e.g., has only worked on enterprise or B2B tools).

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

JUNE 2, 2024

These include: Customer intelligence data collection capabilities – You should be able to collect user data in the form of custom events , feature tags, feedback surveys , and more. Also, you get custom dashboards to view these reports and filter the data. Qualtrics Qualtrics dashboard. Surveys in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Amplitude

SEPTEMBER 21, 2020

Awareness: When users know about your product, and you have their attention. Interest: When users start interacting with your product in a meaningful way. Desire: When users experience the value of your product and are motivated to convert. Action: When users convert. B2B SaaS Funnel Analysis.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. KPI and other custom-built dashboards. User property attachments.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. You can use them when monitoring in-app experiences, launching new features, and tracking campaign performances. When selecting a funnel tool, look for customization, integrations, segmentations , and dashboard options.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Software Review 105

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. To comply with legal requirements, you need to store user data securely.

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Mixpanel

FEBRUARY 10, 2021

Adoption metrics give you a view into the user experience, but from a different perspective than usage metrics. They focus on how your users adopt the product and how they react to a new feature or service. B2B SaaS with long adoption cycles), KMs are lagging indicators of work done (e.g. Adoption metrics.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

APRIL 23, 2023

Event-based analytics lets you improve user activation, segment customers to increase product adoption, understand feature usage to drive feature adoption, and personalize the user experience. Segment users to track product adoption One of the benefits of segmenting customers is that they better help you track product adoption.

Data Visualization 96

Data Visualization Analytic Tools Reporting Tools Events 96

Userpilot

AUGUST 27, 2024

Some potential use cases include: Session recordings : Heap even enables you to link captured events to session recordings to help you understand why users take certain actions. User segmentation : Segment users based on their in-app behaviors and attributes to help personalize user experiences for each group.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

APRIL 26, 2024

Have built-in and custom analytics dashboards for easy data visualization. User segmentation to review how your different customers behave according to demographics and segments. Dashboards for customer data analytics. ” – Userpilot user, Yuval W. Review user data on Userpilot’s main dashboard.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Arkenea

APRIL 10, 2025

Prototyping and design: Wireframes, mockups, user experience flows. A global retailer engaged an external partner for endtoend development of a mobile loyalty app, including integration with POS systems, analytics dashboards, and thirdparty loyalty providers. Development: Frontend, backend, API integration, agile sprints.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

MAY 30, 2024

The Aha moment is the moment when the user experiences the product or feature value for the first time. It is a pivotal moment in the customer journey because it helps users understand how the product can help them achieve their goals. This means you have to analyze the behavior of different user segments separately.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

FEBRUARY 9, 2025

Comments reveal that users find the onboarding process frustrating and unintuitive. ” NPS Survey Dashboard in Userpilot. Visual data: Making data easier to grasp Numbers and feedback provide valuable insights, but they dont always capture the full picture of user behavior. Optimize workflows based on actual user behavior.

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

The Product Coalition

JANUARY 18, 2022

In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. It offers a collaborative inbox that allows the sales teams to connect with technical support where you don’t have to switch to any app and everything can be done over a dashboard. Yes, Live chat software! Let’s dive in, #1?—?Drift

Feedback Software 146

Feedback Software Customer Communications Software Review Data Visualization 146

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Start by collecting basic user details via user persona surveys at sign-up. Interested?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 27, 2024

Incorporating gamification in the onboarding process can make it more engaging and motivating for users. Userpilot allows you to create onboarding flows without coding and enables tracking activation rate and related metrics from a single dashboard. For example, when the user logs in, they're asked what they want to create first.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 105

Userpilot

NOVEMBER 29, 2023

A heatmapping tool for collecting user engagement data and enhancing user experience. A tool designed for creating an ideal user persona to guide product development and build a user journey map. A solid research tool to gather high-quality data through market research, surveys, and great reporting tools.

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Usersnap

DECEMBER 20, 2024

How It Works: Give users a simple, clear rundown of how to use the feature. If its a new dashboard, show them how to find it, tweak settings, or view data more intuitively. Avoid technical jargon and focus on user-facing issues, such as: Fixed login error on the mobile app Resolved loading issue on the dashboard.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. ” Monitor product usage with different dashboards in Userpilot.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Andrew Chen

JULY 10, 2018

Jonathan Golden (ex-Airbnb) on bootstrapping liquidity, adding host guarantees, reacting to competition, user experience. Angela Tran Kingyens (VersionOne) on a Marketplace metrics dashboard. Gives a sense on why B2B marketplaces often don’t work: [link]. Current trends in marketplaces.

Startups 110

Startups Onboarding KPIs Customer Experience Systems Review 110

Userpilot

JUNE 5, 2024

Data analysis tools Data analysis tools enable you to track user behavior at different stages of the customer journey and analyze them. For example, you can use them to identify friction in the user experience that leads to churn. Create custom reports and dashboards. Userpilot dashboard. Set up loyalty programs.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JUNE 30, 2021

Trial conversion rate is the number of trial-to-paid users divided by the number of trial users. The average free trial conversion rate for B2C is higher than B2B. A free trial is giving your users free access to your product for a limited time period. In the B2B company space, the industry average is between 14-25%.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience User Testing 98

Userpilot

JULY 16, 2024

Hopstack’s differentiator is its exceptional user experience. Initially, Dock used overly broad messaging to target the larger B2B market. The platform allows users to customize their dashboard UI by adding/removing elements, depending on the project they’re working on.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

MAY 7, 2024

Salesflare Salesflare is an intelligent CRM platform for small and medium-sized businesses, particularly those operating in B2B sectors. The onboarding begins with a welcome page that gives users an option to skip the walkthrough. This is where an analytics dashboard comes in. Salesflare welcome page.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

MAY 20, 2024

Personalize customer interactions by segmenting the user base and tailoring communications, offers, and support to individual preferences. Userpilot can help you to: collect feedback for customer sentiment analytics, analyze customer profiles , access the NPS dashboard , and create customized in-app flows to improve customer sentiment.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

JULY 14, 2024

Or in other words, at what point, do users experience initial product value firsthand. This was based on data from 62 B2B companies collected with Userpilot’s New User Activation dashboard. So, if you have 1000 new sign-ups in July and 375 of them reach the activation stage, the activation rate is 37.5%.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

JULY 6, 2023

3 – Typeform Although Typeform is a general survey software like SurveyMonkey, it has a unique approach to user experience with an interactive interface that allows you to incorporate images, GIFs, and videos—turning mundane questionnaires into interactive storytelling experiences. Alchemer dashboard.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JUNE 17, 2024

That said, let’s go over them: Product as the main source of customer acquisition A good product attracts users through its intrinsic value and features. By offering a compelling user experience that encourages trial and adoption , the product naturally brings in new customers without relying heavily on traditional marketing tactics.

Analytic Tools 103

Analytic Tools User Testing Onboarding KPIs Customer Experience 103