Userpilot

JULY 14, 2024

This was based on data from 62 B2B companies collected with Userpilot’s New User Activation dashboard. Personalize onboarding flows according to the user’s JTBD Personalization is the name of the game when it comes to effective user onboarding. What is the average activation rate for SaaS companies?

Data Visualization 83

Data Visualization Reporting Tools Customer Experience Customer Feedback 83

Userpilot

MAY 20, 2024

Userpilot can help you to: collect feedback for customer sentiment analytics, analyze customer profiles , access the NPS dashboard , and create customized in-app flows to improve customer sentiment. For instance, you can personalize email campaigns by addressing customers by their names and recommending products based on their past purchases.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Customer Experience 84

Userpilot

MAY 7, 2024

Salesflare Salesflare is an intelligent CRM platform for small and medium-sized businesses, particularly those operating in B2B sectors. The onboarding starts with a quick survey asking users their company or team name. This is where an analytics dashboard comes in. Salesflare welcome page. Slack’s onboarding survey.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Product Management Lessons from the Trenches

JULY 10, 2018

Our goal with this series is not to focus on the function of Product Management and its importance, but rather provide some practical guidance on best practices based on our experience in building and managing products and teams that can be applied to any organization regardless of size (startup, growth, etc) and any product line (B2B or B2C).

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

People-First Product Leadership

SEPTEMBER 17, 2023

Welcome <insert name> We are thrilled to have you join the <insert name> team! Get a high level understanding of Product @ <insert company name> Meet with individuals noted below. Aakash is the product lead at a B2B dev tools startup, a Harvard MBA grad, an angel investor, and a PM coach.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 1, 2024

These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors. Choosing the right market research tools For B2B SaaS product managers aiming to do market research, having the right set of tools can make a significant difference.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

APRIL 24, 2024

What’s the conclusion for companies offering B2B SaaS solutions? Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it. Analyze customer data in real-time AI can provide product teams with dashboard visualizations of real-time data, highlighting trends, anomalies, and patterns.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JULY 2, 2022

Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard. Ahrefs published their price increase notice on LinkedIn, where most of their B2B users hang out. You must justify the price increase to your customers, whether in the name of better service performance, improved usability, or additional features.

User Testing 85

User Testing Feedback Software Customer Experience Customer Feedback 85

Userpilot

APRIL 25, 2024

These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors. Choosing the right market research tools For B2B SaaS product managers aiming to do market research, having the right set of tools can make a significant difference.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 88

Product Research Customer Satisfaction User Testing Customer Feedback 88

Userpilot

MAY 18, 2023

But the major ones for B2B SaaS are: Product usage rate: This metric measures how much of the product your users engage per time. Trial to paid conversion rate: As the name suggests, the trial to paid conversion rate is the percentage of trial users that convert to paying customers. You can also track usage trends by segment.

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

UX Studio

JUNE 30, 2023

San Jose, CA $150 – $199 / hr Website Development, Digital Design, Digital Strategy, Search Engine Optimization, SaaS and B2B Marketing Netrix Digital Netrix Digital is a woman-owned design company delivering world-class experiences. We also develop products of our own, namely UXfolio, Copyfolio, and Archifolio.

Research Software 61

Research Software Feedback Software Analytic Tools Reporting Tools 61

Andrew Chen

NOVEMBER 15, 2021

The global culture seeped all into the naming conventions for conference rooms: Near the entrance, the names started with Abu Dhabi and Amsterdam, and at the far other end of the floor, ended with Vienna, Washington, and Zurich. In the middle of the main floor, built from gleaming surfaces of glass and metal, stood the War Room.

Books 63

Books Research Software Reporting Tools Technical Review 63

Userpilot

JULY 19, 2021

In addition, the same research shows that companies that successfully engage their B2B customers achieve 63% lower churn, 55% higher share of wallet, and 50% higher productivity. Segmentation in Userpilot dashboard. A lot of people think that personalization is about adding a customer’s name to every email or message.

Analytic Tools 96

Analytic Tools Research Software Reporting Tools Customer Communications 96

Revulytics

JULY 18, 2019

They love it but don’t know the name. You want to know: How much can I spend to acquire a customer who’ll actually be profitable, for B2B, or ecommerce, or whatever ? Keep in mind these five key, high-level metrics when creating your decision-marking dashboard: Acquisition, Activation, Revenue, Retention, and Referral.

Data Visualization 80

Data Visualization Onboarding KPIs User Testing Analytic Tools 80

Userpilot

MARCH 18, 2021

And by that, I mean naming and addressing potential questions (or objections) that users might ask while using the product. Conversion Copywriter to B2B and SaaS. The problem is that many think a good welcome is just by putting in the user’s name and saying, let’s get started. Joel Klettke. Case Study Buddy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Lenny Rachitsky

MARCH 5, 2024

One name kept coming up: Leo Bosuener. B2B versus B2C). Finally, B2C products often see more signups than B2B products, thanks to a broader target market. The average B2B startup might get 50 to 300 signups and consider it a great success, whereas B2C productivity tools can get 500 to 1,500 signups on average.

Startups 124

Startups Feedback Software Onboarding KPIs Technical Review 124

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. The term user persona is mostly used in B2C while product persona is more common in B2B contexts. Teams also like to choose a name for their product personas and even add photos.

Feedback Software 83

Feedback Software Research Software Analytic Tools User Testing 83

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. B2B Concept testing examples to inspire you In the B2B landscape, concept testing plays a pivotal role in ensuring products and services align with the unique needs of businesses.

User Testing 87

User Testing Feedback Software Product Research Analytic Tools 87

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Alternatives: AdRoll, Quantcast.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

AUGUST 24, 2023

As the competition in the B2B SaaS space is growing, SaaS companies need even better product analytics to drive product growth. These include retention analysis, customizable dashboards , user profile analysis , and AI-powered analytics. For example, you could filter data by company name or device type.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 75

Userpilot

JUNE 24, 2024

For example, we have recently added a range of new analytics capabilities like custom dashboards to add value to the product and better serve customers. By collecting only essential information (first and last name, email address), we enable users to get inside the product as quickly as possible. Custom analytics dashboards.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

FEBRUARY 25, 2024

Feature analytics dashboards like heat maps – to see how often users engage with different features. You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

DECEMBER 15, 2022

Relationship NPS programs are ideal if you run a B2B or SaaS company because you can measure customer satisfaction once a relationship has been established, and your customers have had time to form an opinion of your organization. Addressing customers by their name. A dashboard makes it easier to spot trends throughout a set period.

Feedback Software 82

Feedback Software Analytic Tools Research Software Data Visualization 82

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 30, 2021

The average free trial conversion rate for B2C is higher than B2B. These come down to the type of free trial you are using, the complexity of your product, your audience (B2C vs. B2B), and how much you focus on onboarding. In the B2B company space, the industry average is between 14-25%. What is a free trial conversion rate?

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. You can create resourceful knowledge center articles by adding the title, content, and author’s name for the article in the respective sections.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52

Intercom, Inc.

JANUARY 20, 2022

It’s visceral” I’m going to name two companies, and I’ll just say, as a side note, I know both of these companies obsess about speed, even though I’m about to say they don’t have to as much. But I think for the rest of us, building B2B or B2C SaaS tools, speed actually matters a whole bunch.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

MAY 19, 2024

You can then enter the name of the bot and describe it. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. To create one, you can select “Bots” from the left sidebar and click on “Create.”

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

You can narrow down your user segments to individual users based on their names, emails, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Segmenting is also possible for knowledge center bots.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. You can then enter the name of the bot and describe it. You can narrow down your user segments to individual users based on their names, emails, etc. It lacks predictive analytics features too.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Mironov Consulting

JUNE 28, 2018

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. What’s B2B? Broadly, business-to-business (B2B) means building and selling products primarily for corporations and organizations. What’s Enterprise? Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

JULY 20, 2021

Many B2B SaaS users dislike product tours. Its interactive walkthrough allows users to understand how to use its product easily: First, you will see what the Trello board looks like and will be prompted to name it: Welcome to Trello dashboard. You want to continue learning. #4 Creating Trello lists.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52