Userpilot

JULY 1, 2024

These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors. The insights gained helped shape their all-in-one inbound marketing, sales, and service platform, which has become integral to their users’ daily operations.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

APRIL 25, 2024

These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors. The insights gained helped shape their all-in-one inbound marketing, sales, and service platform, which has become integral to their users’ daily operations.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

JULY 19, 2021

In addition, the same research shows that companies that successfully engage their B2B customers achieve 63% lower churn, 55% higher share of wallet, and 50% higher productivity. Segmentation in Userpilot dashboard. A lot of people think that personalization is about adding a customer’s name to every email or message.

Analytic Tools 96

Analytic Tools Research Software Reporting Tools Customer Communications 96

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Alternatives: AdRoll, Quantcast.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MAY 26, 2021

Personalization in SaaS is often confused with adding the user’s first name to messages, but what it should really mean is targeting the right user, with the right message, at the right time. Customizable dashboards allow you to tailor which analytics you see for faster decision making. Third-party integrations.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

JANUARY 31, 2019

April: I think the best thing B2B SaaS vendors can do is stay really focused on their differentiators because there are things about your solution that your best customers really love about you, and the rest of it really doesn’t matter. Sydney: On the high level of the dashboard, there are a couple of things.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

MARCH 29, 2022

into B2B software. We had an inbound sales team as well, basically quite a few groups. What’s more, because Intercom recognizes my phone number, the rep who answers my query would be able to see my name and account details so they can provide me a personalized response. era was obviously characterized by ease of use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118