Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. TL;DR Challenge : Dealfront is a B2B platform offering a database of company details, helping sales and marketing teams identify and target prospects. How successful was it? Here’s what he had to say!

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Userpilot

JUNE 2, 2024

TL;DR Customer intelligence is the key to personalizing the customer experience and creating products that live up to user expectations. CI insights can help improve customer satisfaction and loyalty. These platforms collect and analyze customer data and turn it into meaningful insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Display in-app notifications with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

JUNE 2, 2024

User behavior and user journey analytics : Userpilot. No-code tool for event tracking, reports, and custom dashboards. Product and web analytics for user behavior insights. Behavioral data analysis with an interactive dashboard. Customer relationship management tools : HubSpot CRM. Dashboards.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 26, 2024

The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Have built-in and custom analytics dashboards for easy data visualization. User segmentation to review how your different customers behave according to demographics and segments.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. All of which depends on understanding the relative value that different customer groups might see in our various improvements.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Better yet, good retention can actually make it easier to acquire new customers.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Gainsight

NOVEMBER 18, 2019

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the year-end, largely because CX is set to become the most influential factor in customers’ minds as they sort through their options in saturated markets.

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Userpilot

MAY 20, 2024

Let’s go over some strategies to improve your customer sentiment score: Improve customer experience based on feedback insights, prioritizing areas of dissatisfaction to enhance customer satisfaction. Track customer sentiment score to measure the effectiveness of product strategies and identify areas for improvement.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. ” NPS Survey Dashboard in Userpilot. Pinpoint drop-off points.

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

MAY 8, 2024

Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are customer needs? Customer needs are desires, requirements, and expectations customers have when they look for a product or service. Brand24 dashboard. Customer journey map. Video tutorials.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

FEBRUARY 27, 2025

But consider the fact that the cost of acquiring customers is increasing year by year. Eventually, just customer retention wont be enough. Youll need to generate more revenue from existing customer accounts. These can also include accounts with high NPS responses and customer satisfaction scores.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. A dashboard makes it easier to spot trends throughout a set period. What is a good NPS score?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Usersnap

JULY 1, 2020

We pivoted the data to compare trends of B2B companies versus B2C, highlighting the companies with established CX practices and strategies. The ownership of CX differs in B2B and B2C business models. The responsibility of customer experience is never up to just one department. The whole company needs to be involved.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Anticipatory design focuses on predicting user needs before they even experience them. This improves overall customer satisfaction. Are you ready to dive in?

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Userpilot

JUNE 17, 2024

As long as you follow the right product-led growth strategy, it will offer several benefits, including: Increased satisfaction and loyalty. Focusing on the product and its value leads to a better experience for users, which can result in increased customer satisfaction and brand loyalty. Daily Active Users (DAU).

Analytic Tools 103

Analytic Tools User Testing Onboarding KPIs Customer Experience 103

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. Tracking custom events. Segmentation and custom reports.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

AUGUST 27, 2024

Retention cohorts : Create user cohorts based on their product usage data and track which features are popular across different cohorts. Analytics dashboards : An analytics dashboard displays important metrics for your product, campaigns, and business. Generate cohort retention reports with event data.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 27, 2024

Incorporating gamification in the onboarding process can make it more engaging and motivating for users. Userpilot allows you to create onboarding flows without coding and enables tracking activation rate and related metrics from a single dashboard. What is the customer activation rate? Want to join them? Book the demo!

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 105

Userpilot

APRIL 23, 2021

Things to remember when creating a user persona What not to focus on when creating a user persona – user persona mistakes Why is it important to create user personas? SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. Time to adopt (TTA): TTA tracks how much time it takes users to reach adoption on average.

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 95

Mironov Consulting

MARCH 26, 2022

At least in the B2B software product world, I haven't found that to be true. Things I frequently hear from B2B field/sales organizations: "Product doesn't understand how important this is.  They " or "data migration tool" or "custom report for HSBC," but the executive team doesn't.

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Userpilot

MARCH 21, 2024

SaaS companies utilize a variety of customer profile templates, including: The Simple Customer Profile Template focuses on key customer details, aiding in tailoring communications and strategies for impactful, personalized interactions. Customer sentiment data analysis in Userpilot. Create in-app surveys with Userpilot.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

NOVEMBER 29, 2023

CX analytics : So you can watch meaningful trends, measure your support team performance, and understand customer satisfaction levels for your product. Customizable dashboard : To configure your dashboard in a way that aligns with your brand and your specific research goals. Professional: $115 per month per agent. #3

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. For example, ensuring customers take product demos seamlessly is part of CX.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Product persona vs user personas vs buyer personas. Company: B2B SaaS with 11-50 employees.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

AUGUST 30, 2024

Personalized in-app experiences By identifying distinct segments within your user base, you can tailor in-app content and experiences to meet each group’s preferences. This level of personalization enhances user engagement and customer satisfaction, increasing the likelihood of user retention.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Userpilot

DECEMBER 3, 2022

The goal of CLM is to maximize customer engagement , satisfaction, and retention. Customer lifecycle management vs. customer relationship management. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits. Userpilot flows dashboard.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Userpilot

JULY 10, 2024

An analytics dashboard can make it easier to track important metrics over time. Create product-led content to attract potential customers Developing product-led content is a powerful way to attract potential customers. These videos are easily accessible from the home screen, ensuring new users can find them immediately.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 20, 2022

Most B2B customers will Google their problem or read product documentation before contacting an agent on your support team. When customers have self-service support options , they can get answers to their questions instantly. Declutter user interfaces and reduce cognitive load.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98