Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

SEPTEMBER 18, 2019

When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business. But when they’re actively shopping, a message telling them which service or product to pick — and explaining why — is perfectly within the context of what they’d expect. link] __Business_Messenger_v2.mp4.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. when retail and in-person customer communication has transformed?—?is

Customer Communications 79

Customer Communications Feedback Software Reporting Tools Technical Review 79

Intercom, Inc.

JANUARY 28, 2020

Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . A centralized solution. In SaaS you want all relevant and historical data to be automatically aggregated in one source. Lead generation.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Userpilot

JUNE 28, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. Head of user acquisition/director of marketing (8+ years) : Lead the entire user acquisition function, align strategies with business goals , and report directly to senior executives.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Gainsight

MAY 7, 2020

Given that retaining customers is more important than ever , your Customer Success teams are likely in situation #3 – doing more with the same or less. We’ve written about process solutions to “do more with less” But how can you do more with less software spend ?

Analytic Tools 59

Analytic Tools Customer Communications Feedback Software Customer Experience 59

Userpilot

JUNE 17, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. “Lean Analytics” equips you with data-driven decision-making through relevant metrics and tools. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

JUNE 12, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. This ensures your efforts are focused on platforms that yield the highest user engagement and conversion rates. Looking into tools for user acquisition specialists?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Intercom, Inc.

MAY 12, 2020

We are going to stick to our regular topics because we believe that we don’t have any unique or expert insights we could offer you in this regard. And then two, design the right solution for them. Or I’m reading the research team’s report. Des: You’re sort of tuning a system in a sense. Paul: Yeah.

User Testing 173

User Testing Customer Experience Product Research Customer Feedback 173

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. The most important thing is to use different channels including in-product communication , email, social media, and website.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JUNE 26, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. Head of user acquisition/director of marketing (8+ years) : Lead the entire user acquisition function, align strategies with business goals , and report directly to senior executives.

Data Visualization 40

Data Visualization Analytic Tools Customer Experience Research Software 40

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. And, as we know, the people crave self-service.

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Gainsight

SEPTEMBER 24, 2019

Data, determinism, and demons. ” In other words, according to Laplace, a perfect prediction of all future events and behaviors was simply a matter of information. In the age of big data, machine learning, and business intelligence, we have a very determinist view of our customers. And you can’t predict it.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12

Gainsight

APRIL 13, 2020

Businesses will have to rely on global resources, digital customer communication, and leverage different sources of supply. The demand for subscription services is on the rise. Gainsight PX Product Analytics Aggregated Stats Q1/2020. A new era for customer experience. Shifting towards sustainability.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52