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8 Best Customer Intelligence Tools for Actionable Insights

Userpilot

However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered. In this article, we’ll take you through a list of the top customer intelligence tools.

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Emotion AI: How Far Can It Go?

The Product Coalition

But what if the technology that hinders our communication at times could actually enhance it? Futurologists and trend researchers are optimistic that this will be the case in the future with emotion AI. MIT Media Lab has created a wearable olfactory display as another example of AI-powered mental health technology.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. Think about automotive assembly line infrastructure. To answer threats from software-only competitors.

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483: Nailing the customer experience to improve product value – with Jason Friedman

Product Innovation Educators

Jason has started successful businesses in several industries including medical diagnostics, automotive, spirits, and digital media. The customer experience journey is the perception that a customer has after interacting with your product, service, brand, and team. All their research is to understand all the things that make them tick.

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Lessons from a Product Launch: Rivian

ProductPlan

That’s the situation Zack Suhadolnik, a Senior Product Designer, found himself in at Rivian —an American electric vehicle automaker and automotive technology company. “It If you look at a lot of other automotive industry companies, their design is all very similar, very templatized. It was pretty chaotic; I’d say,” he mused.

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What it Really Takes to Complement Your Core Business With a Digital Product

Innovatemap

After all, you could just will a product into existence, but unless you’re providing customers with real solutions to their problems, you’re just muddying the waters with another tool. PERQ first launched their product to the automotive industry because they were familiar with that buyer and understood their pain points.

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When going fast is not the same as going somewhere

The Product Coalition

A view into Ikea’s integrated activity system. Most recently, Tesla took the automotive industry by storm with their flawless design, superior on- and offline user experience and also their approach to manufacturing. The whole becomes bigger that the sum of its parts, and consequently harder to copy.