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We are at the start of a revolution in customer communication, powered by machinelearning and artificialintelligence. At Intercom, we have taken advantage of these technologies relatively early. These bots help businesses deliver both radical efficiencies and better, faster support experiences.
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They need to get those analytics into the userexperience so that the end users can get the data they need. [10:22] Everyone is excited about artificialintelligence and machine analytics, but we advise people to start by determining what their business problems are and what’s the best way to solve them.
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