Remove Artificial Inteligence Remove Software Engineering Remove User Testing
article thumbnail

Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. New software engineers quickly learn that a lot of complexity arises from error handling.

article thumbnail

The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” AI has been quite overhyped in the past. Paul, how are you?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

I started my career as a software engineer. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that.

article thumbnail

Core Concept: What Roles are Represented in a Product Trio?

Product Talk

What about user researchers, data analysts, product marketing managers, and all your other favorite roles? In my book Continuous Discovery Habits , I wrote that a product trio is typically comprised of a product manager, a designer, and a software engineer. Why didn’t I include user researchers? UX writers?

article thumbnail

How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation metrics for at-scale production guardrails.

article thumbnail

423: Transforming products into experiences – Geoff Thatcher

Product Innovation Educators

This speaker gave a keynote on transforming products into experiences: injecting the theme park industry’s experience model into product development. In other words, what can we learn from theme parks to help us do a better job creating products our customers love? My job was to make sure the customers experienced a clean pool.

article thumbnail

Product Trios: What They Are, Why They Matter, and How to Get Started

Product Talk

How can you get your engineer to participate in your product trio? How can product trios work with user researchers? For example, if you work on a machine learning API, it might make sense to include a data scientist in your trio, making it a quad. They interview customers together.