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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. A complex system that works is invariably found to have evolved from a simple system that worked”.

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The new dawn of Machine Learning

Intercom, Inc.

In the past five years, we’ve seen neural network technology really take off into its own. We wanted to know what’s up with this surge, so we’ve asked our Director of Machine Learning, Fergal Reid , if we can pick his brain for today’s episode. ML teams tend to invest a fair share of resources in research that never ships.

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Digital Sustainability: A Growing Frontier in Software Development

The Product Coalition

Software development with sustainability in mind is a rising trend in digital spaces. I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Let’s explore how and why this matters.

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Core Concept: What Roles are Represented in a Product Trio?

Product Talk

What about user researchers, data analysts, product marketing managers, and all your other favorite roles? In my book Continuous Discovery Habits , I wrote that a product trio is typically comprised of a product manager, a designer, and a software engineer. Why didn’t I include user researchers? UX writers? Data analysts?

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Product Trios: What They Are, Why They Matter, and How to Get Started

Product Talk

How can you get your engineer to participate in your product trio? How can product trios work with user researchers? For example, if you work on a machine learning API, it might make sense to include a data scientist in your trio, making it a quad. They generate solutions together.

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March Madness, AI Style

Crafty CTO

So if AI is not machine thought, what is it? Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. HOLD MY BEER!”

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How to Become a Machine Learning Product Manager With Experience

The Product HQ

Want to become a machine learning product manager? As artificial intelligence technologies continue to evolve and become more mainstream, so too does the demand for machine learning product managers grow among startups and Fortune 500 companies alike. Keep on reading then.