Artificial Inteligence Research Software Software Engineering 
Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. A complex system that works is invariably found to have evolved from a simple system that worked”.
Intercom, Inc.
SEPTEMBER 9, 2022
In the past five years, we’ve seen neural network technology really take off into its own. We wanted to know what’s up with this surge, so we’ve asked our Director of Machine Learning, Fergal Reid , if we can pick his brain for today’s episode. ML teams tend to invest a fair share of resources in research that never ships.
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Product Talk
DECEMBER 18, 2024
We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. I started my career as a software engineer. What I like about this language is it helps us evaluate how balanced we are in our approach.
The Product Coalition
JANUARY 27, 2024
Software development with sustainability in mind is a rising trend in digital spaces. I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Let’s explore how and why this matters.
Product Talk
JUNE 16, 2021
What about user researchers, data analysts, product marketing managers, and all your other favorite roles? In my book Continuous Discovery Habits , I wrote that a product trio is typically comprised of a product manager, a designer, and a software engineer. Why didn’t I include user researchers? UX writers? Data analysts?
Product Talk
JUNE 5, 2024
How can you get your engineer to participate in your product trio? How can product trios work with user researchers? For example, if you work on a machine learning API, it might make sense to include a data scientist in your trio, making it a quad. They generate solutions together.
Crafty CTO
MARCH 17, 2023
So if AI is not machine thought, what is it? Let me take a rough hack at a definition that I feel lines up with the reality of the tools that are our subject matter: A system capable of doing tasks that humans can’t do, reasonably or at all, which therefore can therefore augment human capabilities. HOLD MY BEER!”
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