Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. OpenAI is obviously the institution doing a lot of work on AI and ML.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

SEPTEMBER 24, 2024

Let’s talk about how to use AI where it matters most. Credit: Dall-E It’s hard to miss — Generative AI features are stealing the spotlight in nearly every product release these days. Allow me to make the case that to do this effectively, you need to fully grasp the “superpowers” of large language models (LLMs).

Artificial Inteligence 124

Artificial Inteligence Reporting Tools Data Visualization Research Software 124

Intercom, Inc.

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. My team, the machine learning team here at Intercom, the Inbox team, discovered that there were two common customer jobs that we’re just seeing a lot.

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

UX Studio

APRIL 19, 2024

Current generative AI tools can come up with videos and images within minutes. Are they prepared to generate unpredictable visual assets based on prompts? Will image generation AI help them? Generative AI’s visual generation capabilities are improving very fast.

Generative AI 86

Generative AI Research Software Feedback Software Customer Experience 86

UX Planet

MARCH 17, 2024

For example, take a look at this clip: [link] Recently, OpenAI announced Sora: a new version of video-generating AI. What’s text-to-video AI Let’s start with a short definition. The concept utilizes artificial intelligence algorithms to automatically generate videos from text prompts.

Data Visualization 95

Data Visualization Analytic Tools Artificial Inteligence Generative AI 95

Crafty CTO

MARCH 17, 2023

AGI isn’t here today, is unlikely to arrive in the near future, and is not part of the AI news I’m writing about. So if AI is not machine thought, what is it? AI acceleration Looking at March AI news from high above, what stands out to me is acceleration, possibly even exponential acceleration.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process.

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Product Innovation Educators

OCTOBER 14, 2024

We’re talking about how artificial intelligence (AI) is changing the way we manage products and come up with new ideas. As people who manage products, lead teams, or come up with new ideas, we’re right in the middle of this AI revolution. Be careful when using AI, especially with sensitive information.

Artificial Inteligence 90

Artificial Inteligence Research Software Data Visualization Reporting Tools 90

The Product Coalition

DECEMBER 26, 2023

Computer vision is a branch of the broader concept of “artificial intelligence.” However, generative AI substantially improves computer vision accuracy, enabling use cases previously unthinkable. Computer vision systems can achieve up to 99% accuracy by training deep-learning AI models with vast amounts of visual data.

Healthcare 117

Healthcare Research Software Analytic Tools Reporting Tools 117

Gainsight

AUGUST 4, 2023

Generative AI is an unstoppable force, rapidly transforming the world around us as we know it. That’s right, we now have computer systems that can reason. According to new research from McKinsey & Company , “All of us are at the beginning of a journey to understand generative AI’s power, reach, and capabilities.”

Research Software 52

Research Software Generative AI Customer Experience Data Visualization 52

UX Planet

JANUARY 22, 2024

If a user needs to step away or encounters a system issue, their progress gets saved, minimizing frustration and redundant work. Please do not write me general things like: "User Interface (UI) Simplicity: Keep the UI clean and intuitive. Use another LLM (Large Language Model) Run the prompt in Bard , Llama, or Claude.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Artificial Inteligence 95

AB Tasty

SEPTEMBER 16, 2024

We’ll dig into the ways AI can be a helpful tool, as well as some considerations to take. The positive impact of AI on your customer experience roadmap In one of our last pieces about AI in the CRO world, we discussed 10 generative AI ideas for your experimentation roadmap. The banners led to + 10.9%

Artificial Inteligence 52

Artificial Inteligence Customer Experience User Testing Reporting Tools 52

UX Planet

MARCH 2, 2024

This could result in time spent exploring human-centric problems without evaluating their practical AI solutions. Designed for Deterministic Systems: A deterministic system performs set tasks predictably, while a probabilistic system dynamically responds to inputs with uncertain outcomes. Gen-AI common use case 2.

Product Research 82

Product Research Research Software User Testing Analytic Tools 82

Lenny Rachitsky

FEBRUARY 8, 2024

Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. AI lacks built-in context, so guiding it with detailed prompts is crucial. This not only improves immediate results but also helps in developing smarter AI systems over time.

Reporting Tools 104

Reporting Tools Data Visualization Research Software ChatGPT 104

Product Talk

DECEMBER 18, 2024

How we build might change with generative AI. Maybe how we synthesize customer needs might change with generative AI, but those broad buckets, I think, are fairly stable. You just set up the system and now you’re regularly getting interviews on your calendar. I’m really excited about generative AI.

Product Research 130

Product Research Research Software Analytic Tools Feedback Software 130

Mixpanel

APRIL 12, 2024

As it happens, this is an area where artificial intelligence is advancing quickly. Today, AI tools have become a powerful aid in helping technical and non-technical builders with those aforementioned tasks of coding, illustrating, writing copy, and the like. How do you define artificial intelligence?

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

UX Studio

APRIL 11, 2024

Generative AI has taken the world by storm. Anyone can generate images and designs in different styles with a few words, and naturally, this affects design and AI design tools. AI design tools limitations 1. Image generated with DALL-E.

Research Software 78

Research Software Feedback Software Customer Feedback User Testing 78

UX Planet

FEBRUARY 5, 2024

With the development of artificial intelligence, getting ideas and involving them has become much easier. Then, execute it in ChatGPT or another LLM (large language model) and start working with the results. ? Master AI Skills (Including ChatGPT) in My Forthcoming Training! Once it’s working, save it.

ChatGPT 52

ChatGPT Artificial Inteligence Data Visualization Analytic Tools 52

Crafty CTO

APRIL 17, 2023

Schank was “ a foundational pioneer in the fields of artificial intelligence, cognitive science, and learning sciences ,” truly one of the original AI visionaries. Every knowledge worker can leverage AI tools like ChatGPT, right now, to claw back a significant percentage of their work week.

Artificial Inteligence 8

Artificial Inteligence CTO Coach Fractional CTO ChatGPT 8

freshtrax

SEPTEMBER 27, 2024

From the rise of the smartphone to recent breakthroughs in generative AI, these innovations have had a profound global impact, changing industries and human behavior. Let’s look at five of the most influential developments in design and innovation from the past 20 years.

Generative AI 64

Generative AI Entertainment Transportation Data Visualization 64

Mironov Consulting

NOVEMBER 15, 2023

     “AI-Washing” AI-washing (see greenwashing ) is quickly announcing and shipping something (anything!) that can be labeled AI or machine learning or LLM-ish or generative.    How do you spot mistakes, and how do you improve the system?  How

Data Visualization 75

Data Visualization Technical Review Artificial Inteligence User Testing 75

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. Example of AI bias. About 73% of U.S.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Gainsight

SEPTEMBER 19, 2023

A scalable CS platform ensures that you won’t have to go through the hassle of migrating to a new system as your business flourishes. It’s Powered by Generative AI Artificial Intelligence (AI) is no longer just a buzzword; it’s a game-changer in customer success.

Data Visualization 52

Data Visualization Generative AI Artificial Inteligence User Testing 52

Gainsight

JULY 8, 2024

From tech news to dinner table chats, artificial intelligence is everywhere. And it’s no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight champion a Human-First AI approach. AI is going to radically make customers and customer success better.”

Reporting Tools 52

Reporting Tools Data Visualization Research Software User Testing 52

UX Planet

JANUARY 18, 2024

Serendipitously, I’ve found the laziest, easiest AI product out there. It integrates with InVideo to fully script and generate AI videos with voiceover narration. Prompt extraction is a great way to learn about how and why something works the way it does, which can help improve our interactions with AIs.

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

Department of Product

NOVEMBER 16, 2023

Technical explainers – What’s the difference between AI and machine learning? ML is a subset of AI. While AI is a term that encompasses a wide range of technologies and techniques, ML is a specific approach to building AI systems. That’s the first big difference to note.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

UX Studio

MAY 23, 2024

Learning and education are fundamental to our lives, yet millions around the world lack access to quality learning opportunities. While this reality persists, the rapid development of Artificial Intelligence (AI) is fundamentally transforming how we teach and learn. Enhancement or transformation?

Education 48

Education Research Software Reporting Tools Feedback Software 48

Usersnap

SEPTEMBER 19, 2023

Continuous Improvement with Artificial Intelligence Real-world application: A/B Testing ? What are Customer Insights AI? This is where AI emerges as a game-changer, revolutionizing the way we decipher customer preferences, behaviors, and needs. AI-powered recommendation systems are a prime example of this transformation.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Lenny Rachitsky

JULY 9, 2024

I work as a professional prompt engineer and recently published a book with O’Reilly, Prompt Engineering for Generative AI , so I’ll use my prompting skills to see if I can get an AI tool to beat humans at a set of PM tasks. (This is the same approach Google recently used to test Gemini 1.5’s Thanks, Mike!

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

UX Planet

FEBRUARY 19, 2024

Apart from these chatbots, many people and companies release customized products for specific tasks based on the generative AI models of these chats. One effective way to see AI innovation is to use small AI tools and applications designed by individuals and small businesses rather than using known chats.

ChatGPT 83

ChatGPT User Testing UX Workshop 83

Gainsight

JULY 11, 2023

Artificial Intelligence (AI). AI Serves the Content Customers Need If you’re in Customer Success, then you know that guiding customers through every step of onboarding and adoption can be exhausting without great self-service resources. Learn More Ready to get started? The next frontier?

Analytic Tools 40

Analytic Tools Reporting Tools Data Visualization Generative AI 40

Userpilot

JULY 29, 2024

A good customer success tool allows businesses to create segments based on shared customer attributes (demographic, OS system, returning customer, etc.) Ticket management : LiveAgent’s ticketing system allows your support agents to manage customer support tickets from email, chat, and other channels in one place.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Gainsight

AUGUST 20, 2024

The Accelerating Adoption of AI in Customer Success AI’s journey from experimental technology to a practical tool has been rapid. The 2010s saw AI expanding its reach through machine learning and natural language processing capabilities, making it accessible to a broader audience.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

DECEMBER 21, 2023

Price starts at $159/month, billed annually) Freshworks is a customer service and CRM software strengthened by generative AI. AI-assisted decision making. Optimove utilizes machine learning for its customer-led marketing solutions, called OptiGenie. AI-assisted automation. Source: Zendesk. Source: Keap.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Department of Product

NOVEMBER 2, 2023

These autonomous systems, from physical robots to digital chatbots, are designed to interact with and serve customers. Generative AI has a new use case: political campaigning. Indian PM Modi supporters have used AI voice cloning to create covers of famous Bollywood tracks. Ad revenue now stands at $12.1 million views.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

The Product Coalition

MAY 23, 2023

Ensuring the accuracy and dependability of AI-generated responses is one such challenge. the system needs to provide the correct information, as an inaccurate response (hallucination) could potentially disrupt the user’s budget planning. Addressing privacy concerns is another critical aspect.

Data Visualization 103

Data Visualization Finance Customer Experience Travel 103

Userpilot

FEBRUARY 21, 2024

Let’s explore each of these data analytics trends to understand how they can be leveraged in your company: Smarter analytics with artificial intelligence : AI enhances data analytics by making processes faster, more scalable, and cost-effective, enabling better user behavior prediction and product optimization.

Data Visualization 74

Data Visualization Analytic Tools Research Software Artificial Inteligence 74