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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. But they’re facing big barriers.

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10 Ways Customer Data & Machine Learning Can Enhance Customer Experience

Userpilot

Machine learning is a trending topic that has exploded in interest recently. Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. What is machine learning?

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Why Alchemer Pulse comes out on top when comparing AI platforms for text analysis 

Alchemer Mobile

When did you first become aware of artificial intelligence (AI)? Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. What is Natural Language Processing? What is a Large Language Model?

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Quick start guide for Alchemer Pulse AI 

Alchemer Mobile

The world is on fire right now with anticipation about how artificial intelligence (AI) is going to change the business landscape. While there’s been a lot of hype about what artificial intelligence (AI) technology can do, there’s also recognition we’ve entered a new climate for business growth.

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What’s the Best Google Analytics Alternative: Top 7 Options

Userpilot

Looking for a Google Analytics alternative that offers better customization, improved product analytics , and more data accuracy? TL;DR Google Analytics is an analytics platform offered by Google that helps businesses track website or app performance. Limited data control and ownership.

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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more. Want to understand what customers think and how they behave in your product ?

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Free vs Paid Analytics Platforms: How to Choose One (+ Best Tools in Each Category)

Userpilot

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. In reality, some companies are better served using free vs paid analytics platforms. There are different types of analytics tools.